AttractionTickets.com Reviews 25,968

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Amazing deals available. I booked Discovery Cove for Dec 26 as its my sisters 50th. Very helpful team, I was trying to book some extras, but discovery cove website and app weren't letting me do it. My phone wouldn't let me call america, but Attraction tickets team put me on a conference call with them so I managed to sort it. Thanks again

Rated 5 out of 5 stars

I booked my tickets as always via Attraction Tickets, I reviewed earlier this year on that process- amazing service!
Yesterday we needed to make some changes as due to my job we had to change our
holiday dates which impacted on tickets.
I received amazing service from Margaret!! What an absolute asset she is to the team! She went above and beyond, kept me updated and sorted things out for me, she was reassuring, patient, understanding and knowledgeable.
I highly recommend attraction tickets
⭐ ⭐ ⭐ ⭐ ⭐

Rated 5 out of 5 stars

Had the pleasure of speaking with Vanessa who I must say was amazing! I informed her of a personal circumstance challenge that was impacting our order. She said don’t worry I am sure we can help and I could instantly tell that she would. Her compassion and solution providing were amazing and we got the perfect result for our family. I 100% will buy from AttractionTickets again and it’s squarely down to Vanessa and her approach to delighting the customer.

Rated 5 out of 5 stars

Loro Parque is amazing, one if not the best zoo’s I have ever been to! So well looked after and rich in history and information about the animals and their well-being, if you love animals it’s a must whilst visiting Tenerife.

And with attraction tickets.com we got a free burger each which was a lot better than expected and tasted great :)


Company details

  1. #6 of 44 best companies in Event ticket seller

Written by the company

We offer Disney tickets, Universal Orlando Resort™ tickets and a range of other attractions at unbeatable prices. Get your attraction tickets today


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars
Verified

They declined a refund

Easy to use but lower stars as I booked universal 3 day pass. Due to the weather we were unable to attend the water park. I asked for a refund but they declined

Date of experience: 19 December 2024

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Reply from AttractionTickets.com

Thank you for your feedback, and we're truly sorry to hear that the weather impacted your visit to Volcano Bay. We completely understand how disappointing that must have been.

As outlined in the ticket terms and conditions, Volcano Bay Water Theme Park may be closed on select dates during the winter period:

https://www.attractiontickets.com/en/orlando-attraction-tickets/universal-orlando-resort/universal-orlando-3-park-explorer-ticket

Unfortunately, Universal does not offer refunds for weather-related closures, which limits what we’re able to do from our side. We’re genuinely sorry for the inconvenience and hope you were still able to enjoy the rest of your trip.

If there’s anything else we can assist with, please don’t hesitate to reach out.

Best regards,
The Attraction Tickets Team

Rated 5 out of 5 stars

Amazing deals available and extra mile

Amazing deals available. I booked Discovery Cove for Dec 26 as its my sisters 50th. Very helpful team, I was trying to book some extras, but discovery cove website and app weren't letting me do it. My phone wouldn't let me call america, but Attraction tickets team put me on a conference call with them so I managed to sort it. Thanks again

Date of experience: 12 February 2025

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Reply from AttractionTickets.com

We're so glad to hear you had a positive experience booking your trip!
We appreciate your kind words and hope you and your sister have a fantastic time celebrating her 50th birthday.

Rated 5 out of 5 stars

Great experience

I booked my tickets as always via Attraction Tickets, I reviewed earlier this year on that process- amazing service!
Yesterday we needed to make some changes as due to my job we had to change our holiday dates which impacted on tickets.
I received amazing service from Margaret!! What an absolute asset she is to the team! She went above and beyond, kept me updated and sorted things out for me, she was reassuring, patient, understanding and knowledgeable.
I highly recommend attraction tickets
⭐ ⭐ ⭐ ⭐ ⭐

Date of experience: 06 May 2025

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Reply from AttractionTickets.com

Thank you so much for your lovely feedback! We’re thrilled to hear Margaret was able to help. We're so glad you had a great experience and really appreciate your continued support.

Rated 5 out of 5 stars

Buy with absolute confidence

If you're like me, I generally try and book things with official websites, unless I have full confidence in other sources. This was my first booking with Attraction Tickets and have to say, it was great. We booked Discovery Cove Ultimate Package as well as Universal Explorer and Express passes with them. I thought the prices were great and the customer service was also excellent. We made use of some of the frequent discount codes and when a better code came up, it was easy to cancel and rebook. Overall, I was really impressed and would use again in full confidence. Thanks so much for making our holiday easy and allowing us to just focus on enjoying ourselves.

Date of experience: 05 April 2025

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Reply from AttractionTickets.com

Thank you so much for sharing your experience!
We're thrilled to hear that you had such a positive experience with us and that the booking process was smooth.
We're always here to help and make your holiday planning as easy as possible. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Juliana is an Orlando travel expert

I’ve waited to return from our Easter trip to Orlando before writing this review. We had the most amazing time, and used Attraction Tickets for a Discovery Cove package with its associated parks, Kennedy space centre ticket bundle including lunch vouchers and an epic 6 days at a Disney resort and Disney parks, dining plans etc. Our Travel Consultant Juliana was such a lovely lady to speak to (a few times due to my numerous questions), she has lots of tips and solid advice which was super useful and helped us maximise our holiday. She kept me updated via email and I’d like to thank her immensely. And I couldn’t recommend her enough for anyone considering an Orlando trip!

Date of experience: 05 April 2025

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Reply from AttractionTickets.com

Thank you so much for your lovely feedback. We will ensure that Juliana and her manager see your comment. :)

Rated 5 out of 5 stars

Fabulous value and service!

The excellent value tickets and extremely helpful, patient, efficient and knowledgeable staff have made our family holiday all the more perfect and enjoyable. Thank you all for all your help and advice.

Date of experience: 07 April 2025

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Reply from AttractionTickets.com

We appreciate your kind words and are delighted that we could help make your trip enjoyable.

Rated 1 out of 5 stars

Deceptive Practices and Terrible Customer Service – Be Warned!

WARNING: Stay away from AttractionTickets.com.
They do not respect agreements, manipulate bookings without customer consent, and refuse refunds even when they are at fault.
Book at your own risk!

Our experience with AttractionTickets.com was deeply disappointing and extremely frustrating.

We booked tickets for Disneyland Paris for April 22nd. After the booking, we were contacted by customer service and informed that tickets for our selected date were no longer available.
We were offered either an alternative date or a full refund, and we explicitly declined the alternative, requesting a cancellation and full refund.

Shockingly, despite our clear instructions, AttractionTickets.com unilaterally rebooked us for April 23rd without our consent.
We could not attend on the 23rd and never agreed to this date.
Still, they withheld our money even though they themselves had canceled our original booking!

This is not just poor service, it is a serious violation of consumer rights and basic contract law.
AttractionTickets.com’s handling of this matter was misleading, dishonest, and completely disrespectful.
We are now proceeding to involve a lawyer to seek legal action and full reimbursement.

Date of experience: 22 April 2025

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Reply from AttractionTickets.com

Thank you for sharing your feedback.
Could you please provide us with your order reference so we can better understand your experience?

Thank you,
Attraction Tickets Team.

Rated 1 out of 5 stars

As part of the purchase for Disney…

As part of the purchase for Disney Paris was a 50 euro gift card and 10 photos. The gift card was empty so I could not use it and the photos wouldn’t download. If offered this package I wouldn’t bother. Attractiontickets blamed Disney and Disney knew nothing about either. Very disappointing .

Date of experience: 29 March 2025

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Reply from AttractionTickets.com

Thank you for the feedback, Lindsay.
We understand your disappointment with the issues you experienced. We strive to provide a seamless and enjoyable experience for all our customers, and it's frustrating when things don't go as planned. We can see that you are already in touch with our team, and they are currently investigating the issue.

We appreciate you bringing this to our attention, and if in the meantime you need any assistance or have further questions, please don’t hesitate to reach out to us.

We still hope you had a wonderful time at Disney Paris despite the issues, and we’re here to help however we can.

Attraction Tickets Team.

Rated 4 out of 5 stars
Verified

Easy to Navigate

Easy to Navigate, find what you need and quick response from customer service when I made error on my request. Thank you

Date of experience: 19 November 2024

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Reply from AttractionTickets.com

Thank you for taking the time to leave us a review. We appreciate it.

Rated 5 out of 5 stars

Vanessa 5⭐️

Had the pleasure of speaking with Vanessa who I must say was amazing! I informed her of a personal circumstance challenge that was impacting our order. She said don’t worry I am sure we can help and I could instantly tell that she would. Her compassion and solution providing were amazing and we got the perfect result for our family. I 100% will buy from AttractionTickets again and it’s squarely down to Vanessa and her approach to delighting the customer.

Date of experience: 09 April 2025

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Reply from AttractionTickets.com

We are glad to hear about your positive experience. It's wonderful to know that we were able to provide you with the support and solutions you needed.
We appreciate your kind words and look forward to having you back in the future.

Rated 5 out of 5 stars
Verified

Great experience

Great competitive pricing. Friendly staff & good communication

Date of experience: 24 August 2024

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Reply from AttractionTickets.com

Many thanks for the five stars. It is much appreciated.

Rated 5 out of 5 stars
Verified

Always great deals

Always great deals, booked same price as Disney was offering, plus get a €50 gift card. Have used before and will always recommend. Service is great, and communication is excellent

Date of experience: 16 March 2025

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Reply from AttractionTickets.com

Thank you so much for your kind words! We're thrilled you had a great experience and appreciate your continued trust and recommendation. 😊

Rated 1 out of 5 stars

I want my money back

They won't refund me for tickets that were cancelled and not used after requesting a refund after I made the payment

Date of experience: 28 March 2025

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Reply from AttractionTickets.com

Thank you for sharing your feedback with us.

We completely understand your frustration regarding the ticket situation and the inconvenience it has caused. However, it's important to note that our ticket amendment and refund policy, as outlined at the time of purchase, specifies that tickets can only be amended or refunded more than 72 hours before the selected date, in alignment with Disneyland's terms. Unfortunately, regardless of the reason, Disneyland won't refund us for the tickets issued.
When urgent, we always recommend customers call us directly for faster assistance.
Thank you for your understanding, and we apologise for any inconvenience this may have caused.

Rated 5 out of 5 stars
Verified

Dream helicopter ride

Unbelievable experience. We got picked up from circus circus before heading to Boulder City for an unforgettable helicopter ride.

Date of experience: 31 January 2025

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Reply from AttractionTickets.com

Thank you for your amazing review! We're thrilled you had an unforgettable helicopter ride experience.

Rated 5 out of 5 stars
Verified

Telephone query, lady was amazing, even rung me back.

The lady I spoke to on the telephone was amazing, she went above and beyond what I expected.

Date of experience: 16 March 2025

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Reply from AttractionTickets.com

Thank you for taking the time to share your thoughts! We're always here to assist whenever you need us.

Rated 1 out of 5 stars

Beware, This company is a scam,

This company is a scam,

Stole our money and tickets didn’t download. Refused refund!

Beware!!!

Date of experience: 22 March 2025

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Reply from AttractionTickets.com

We’re sorry to hear about your experience. In order to better understand and assist with your situation, could you please provide your order reference?

Thank you, and we look forward to resolving this for you.

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