111,488 total
It was my lucky day when we found Appliances Direct. Our fridge freezer died and we desperately needed a replacement and Appliances Direct came to the rescue.
Two lovely young guys brought it to us two days later, exactly in the proposed time slot, cheerfully unwrapped it and took away the old one. We had an installer on hand and all was up and running in a couple of hours.
Date of experience: April 26, 2024
The delivery guys were great! They arrived exactly on time, were very considerate and really did a great job. They installed the dishwasher speedily and without any issues. The machine itself has no external bumps or scratches and was very clean inside. Just finished a full cycle and the dishes are sparkling ✨️ As a returning customer I just want to say, thanks again Appliances Direct I am a very happy customer.
Date of experience: April 24, 2024
Reply from Appliances Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that our delivery team provided excellent service by arriving on time, being considerate, and installing your dishwasher quickly and efficiently. It's fantastic to know that the dishwasher arrived in perfect condition, clean inside, and that it's working well with sparkling results after a full cycle.
We truly appreciate your continued support as a returning customer. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Naomi
Easy to order, arrived quickly and an actual phone number with a real person (English) to speak to for a query I had. Great service and arrived well packed and undamaged. Reasonable price freezer which is nicer than I thought as we picked the cheapest. Hope it lasts a good while.
Date of experience: April 27, 2024
Price was great and love the product. Really easy ordering system and fast delivery. Very efficient delivery with 1 hour time slot given along with a security pin which for a high value item seems like a really good idea and worked be well
Date of experience: April 24, 2024
Reply from Appliances Direct
Hello,
We are thrilled to hear that you found our prices great and are loving the product you purchased from us! It's fantastic to know that you found our ordering system easy to use and that the delivery was fast and efficient. Providing a 1-hour delivery time slot and a security pin for high-value items is all part of our commitment to excellent service and we're delighted to hear that it worked well for you.
If you're ever in need of more great deals and a seamless shopping experience, we recommend checking out Laptops Direct for a wide range of tech products.
Best regards,
Naomi
Ordering to delivery was swift and very efficient. I find the company’s communication system first class, keeping the customer informed every step of the way. If there is any problem it is quickly resolved. I will definitely buy from them again.
Date of experience: April 21, 2024
Reply from Appliances Direct
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our ordering process swift and efficient, and that you appreciated our communication system. It's great to know that any issues you encountered were resolved quickly. We look forward to serving you again in the future!
Best regards,
Naomi
Ordering is easy though not too happy that my delivery date was changed twice...then my order was delivered whilst I was away which meant I had to collect it from the Post Office ....needs to be a smoother delivery process.
Date of experience: April 25, 2024
the washer was fine. the problem was that the cable that came out of the back of the washer was not long enough to reach my plug socket. I phoned customer services and spoke to a young lade who did not understand what i was on about. after putting me on hold 3 times and waiting for over 20 minutes she came back with the answer the cables are a standard length.
Date of experience: April 27, 2024
Reply from Appliances Direct
Dear Customer,
We are glad to hear that you found the washer to be fine. We apologize for the inconvenience you experienced with the cable length not reaching your plug socket. Your feedback is valuable to us, and we will take this into consideration for future improvements.
If you ever require products with longer cables, we recommend visiting Laptops Direct for a wide selection of electronics including laptops and accessories.
Best regards,
Naomi
Ordered 50/50 fridge freezer. Very easy to order and make payment on-line. Delivery was arranged a few days ahead. Could order next day delivery but more expensive to do so and I was not in a hurry. Paid for recycling of my old unit. Received a 2 hour delivery slot the day before and a call from the driver to say they were 30 minutes away. Helpful delivery team. Received requisite phone call to ask about extended warranty cover which I did not want. Accepted my view and did not push, which was good. Overall a 5* performance from Appliance Direct.
Date of experience: April 25, 2024
Reply from Appliances Direct
Dear Customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that ordering your 50/50 fridge freezer was easy and convenient. It's great to know that the delivery process was smooth, with the option to schedule a delivery slot and receive a call ahead of time. We're glad our delivery team was helpful and that you appreciated our approach to offering extended warranty cover without any pressure.
We invite you to explore our range of products at Laptops Direct for any future tech needs.
Best regards,
Naomi
Ordered a new patio heater for the weekend and it was due Friday 26th Apr, Friday morning had text from DPD saying it’s delayed but be delivered Saturday 27th. Saturday 27th had a text to say the same and I will get it Sunday instead. Now today has the same email again to say I will get it Monday which too be fair is not really any good for me as I had to have guests sit in the house on the weekend because I had no patio heater to keep people warm. Maybe Appliances Direct need to have a review on who they use as a courier
Date of experience: April 28, 2024
This company is very good it surprised me I ordered online and within half an hour I had a phone call confirming my order when it would be delivered how it would be delivered. I think this is a wonderful company and I will use it again and I have recommended it to people.
Date of experience: April 26, 2024
Reply from Appliances Direct
Dear valued customer,
Thank you for sharing your fantastic experience with us! We are thrilled to hear that you were pleasantly surprised by our service, from the swift confirmation call to the delivery details. Your recommendation means a lot to us, and we can't wait to assist you again in the future. If you're looking for more great deals, don't forget to check out our range at Laptops Direct for your tech needs!
Best regards,
Naomi
Good delivery procedure. Was called a few hours before the delivery to confirm. The washing machine water valve had been pushed through into the machine so I had to take the lid off and re- engage it. However for many that would have been a service callout. So only 4 stars. Excellent condition for a refurbished machine and so far it is working perfectly.
Date of experience: April 26, 2024
Reply from Appliances Direct
Thank you for your feedback on your recent delivery experience. We're glad to hear that the delivery procedure went smoothly and that your refurbished washing machine is in excellent condition and working perfectly. We apologise for the inconvenience with the water valve but are pleased to know you were able to resolve it. Should you need any further assistance, please don't hesitate to reach out.
Best regards,
Naomi
Paid extra for removal of old oven and unpacking of new oven. Courier delivered but had no knowledge of removing my old oven and also didn't remove packaging of my new oven. I'm now left with a heavy old oven in a top floor flat. I did receive a verbal apology and a refund.
Date of experience: April 25, 2024
Great communication from start to finish buying a washer dryer. Price was competitive and delivery options were good. Website could do with more details of product features as I've ended up with a product (NDD9725) that has less features than my 17 year old WDD960! Apart from that, great thanks!
Date of experience: April 23, 2024
Reply from Appliances Direct
Dear valued customer,
Thank you for sharing your experience with us! We're delighted to hear that you found our communication excellent and that you appreciated our competitive pricing and delivery options when purchasing the washer dryer. Your feedback regarding the product features is valuable to us, and we will certainly take this into consideration for future improvements. We're glad you had an overall positive experience with us!
Best regards,
Naomi
I’ve previously purchased from here and I have always been delighted with the goods and the service. As a matter of fact I have directed a number of friends this way too who have all made purchases. Shame I’m not on commission lol :)
Date of experience: April 26, 2024
Reply from Appliances Direct
Hello,
Thank you for your continued support and for recommending us to your friends! We are thrilled to hear that you have been delighted with both our products and service. Your loyalty means a lot to us, and we truly appreciate your kind words. If you ever need anything else, feel free to visit our other brands for a wide range of products.
Best regards,
Mark
Delivery drivers were excellent. Text message time window not so good.
First message text message said time window 7am to 10.16am, fine I thought. 2 mins later another text said my time window was 6.16am to 10.16.. With a call 30mins before. Not a customer friendly or acceptable start time as far as I was concerned and I wasn't going to be getting up at 5.30am in the morning for a delivery.
Luckily the drivers called 30 mins before and arrived just after 8.30am so all good in the end.
I suggest Appliances Direct need to sort out their delivery time text messages.
Happy with my purchase and speed of getting it from order to delivery.
Date of experience: April 26, 2024
Reply from Appliances Direct
Dear Customer,
Thank you for sharing your feedback with us. We're thrilled to hear that you found our delivery drivers excellent. We apologize for any inconvenience caused by the time window confusion in the text messages. Your insights are truly valuable, and we'll certainly look into improving our communication for a smoother delivery experience in the future.
We're delighted that despite the initial hiccup, you were happy with your purchase and the swift delivery process. If you ever need more appliances, we recommend checking out our website for a wide range of options.
Best regards,
Naomi
I managed to find the appliance I needed, which wasn't on any other site, on Appliances Direct!
I was astounded that they offered next day delivery and installation, the only downside was I didn't get my slot until the evening before, at which point I had no option to change it. The slot I was given was as 7am to 10.30am; not great for those of us who have to do the school run. ‘Luckily’ my son ended up being off sick, they turned up at 7.20am and were done by 8.40am.
The fitters were very polite, efficient and tidy. They explained what they were going to do and asked a few questions before they started, and gave me a quick run through of the functions once the dishwasher was installed to ensure I was comfortable before they left. They even hardwired the appliance despite not realising it was needed beforehand so I really cant rate them high enough, when we used another company for our washing machine they flat out refused and took the appliance away.
Will definitely use Appliances Direct again, just lost one star for not being able to choose/amend the time slot.
Date of experience: April 28, 2024
I would 100%recommend appliance direct.
After ordering my microwave which is excellent and a great price, they actually rang me the next day to confirm my order and told me when I would get it.
I got a text on the day it was arriving with the name of the driver. And the exact time. Exceptional service.
Date of experience: April 25, 2024
Reply from Appliances Direct
Dear Valued Customer,
Thank you so much for your fantastic feedback! We are thrilled to hear that you had a great experience with us while ordering your excellent microwave at a great price. It's wonderful to know that our team went above and beyond by confirming your order promptly and providing you with all the necessary information about the delivery.
We take pride in offering exceptional service, and we are delighted that you found it to be so. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Naomi
Easy to order, my appliances arrived quickly and on time. I had regular updates to let me know when to expect the delivery and the delivery guys were sooooo helpful.
Date of experience: April 24, 2024
I will definitely use appliances direct again as the price was very competitive and also I had a question after I bought the products and this was answered with the phone being picked up after a couple of rings. Excellent service.
Date of experience: April 25, 2024
Reply from Appliances Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our prices competitive and that our customer service team was able to assist you promptly and efficiently. We strive to provide excellent service to all our customers, and we are delighted to have met your expectations.
Should you have any more questions or require further assistance in the future, please do not hesitate to reach out.
We also recommend checking out our other brand, Laptops Direct, for a wide range of laptops and tech products.
Best regards,
Fran
I'm so pleased, such efficient service. I ordered the machine on Saturday and by Monday it was already here. It arrived within the time slot and I was given a lot of update from start to finish. Thank you
Date of experience: April 24, 2024
