Appliances Direct Reviews

111,414  Excellent
TrustScore 4.5 out of 5

4.4

In the Appliance Store category

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Rated 5 out of 5 stars

Ordered 50/50 fridge freezer

Ordered 50/50 fridge freezer. Very easy to order and make payment on-line. Delivery was arranged a few days ahead. Could order next day delivery but more expensive to do so and I was not in a hurry. Paid for recycling of my old unit. Received a 2 hour delivery slot the day before and a call from the driver to say they were 30 minutes away. Helpful delivery team. Received requisite phone call to ask about extended warranty cover which I did not want. Accepted my view and did not push, which was good. Overall a 5* performance from Appliance Direct.

Date of experience: April 25, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us! We're thrilled to hear that ordering your 50/50 fridge freezer was easy and convenient. It's great to know that the delivery process was smooth, with the option to schedule a delivery slot and receive a call ahead of time. We're glad our delivery team was helpful and that you appreciated our approach to offering extended warranty cover without any pressure.

We invite you to explore our range of products at Laptops Direct for any future tech needs.

Best regards,

Naomi


Rated 4 out of 5 stars

Faulty water valve

Good delivery procedure. Was called a few hours before the delivery to confirm. The washing machine water valve had been pushed through into the machine so I had to take the lid off and re- engage it. However for many that would have been a service callout. So only 4 stars. Excellent condition for a refurbished machine and so far it is working perfectly.

Date of experience: April 26, 2024


Rated 4 out of 5 stars

NDD9725DA washer dryer

Great communication from start to finish buying a washer dryer. Price was competitive and delivery options were good. Website could do with more details of product features as I've ended up with a product (NDD9725) that has less features than my 17 year old WDD960! Apart from that, great thanks!

Date of experience: April 23, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your experience with us! We're delighted to hear that you found our communication excellent and that you appreciated our competitive pricing and delivery options when purchasing the washer dryer. Your feedback regarding the product features is valuable to us, and we will certainly take this into consideration for future improvements. We're glad you had an overall positive experience with us!

Best regards,

Naomi


Rated 5 out of 5 stars

Great place for quality goods

I’ve previously purchased from here and I have always been delighted with the goods and the service. As a matter of fact I have directed a number of friends this way too who have all made purchases. Shame I’m not on commission lol :)

Date of experience: April 26, 2024


Rated 5 out of 5 stars

I would 100%recommend appliance direct.

I would 100%recommend appliance direct.
After ordering my microwave which is excellent and a great price, they actually rang me the next day to confirm my order and told me when I would get it.
I got a text on the day it was arriving with the name of the driver. And the exact time. Exceptional service.

Date of experience: April 25, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you so much for your fantastic feedback! We are thrilled to hear that you had a great experience with us while ordering your excellent microwave at a great price. It's wonderful to know that our team went above and beyond by confirming your order promptly and providing you with all the necessary information about the delivery.

We take pride in offering exceptional service, and we are delighted that you found it to be so. If you ever need anything else, please don't hesitate to reach out.

Best regards,

Naomi


Rated 5 out of 5 stars

Go to company for household appliances

I will definitely use appliances direct again as the price was very competitive and also I had a question after I bought the products and this was answered with the phone being picked up after a couple of rings. Excellent service.

Date of experience: April 25, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your positive experience with us! We are thrilled to hear that you found our prices competitive and that our customer service team was able to assist you promptly and efficiently. We strive to provide excellent service to all our customers, and we are delighted to have met your expectations.

Should you have any more questions or require further assistance in the future, please do not hesitate to reach out.

We also recommend checking out our other brand, Laptops Direct, for a wide range of laptops and tech products.

Best regards,

Fran


Rated 5 out of 5 stars

Amazing Service

I ordered a new double oven on Monday afternoon and received a text saying it would arrive the following morning. True to their word, the new oven arrived at 7:05 AM on Tuesday, was installed and operational by 7:30 AM, allowing me to make my usual morning toast by 7:45 AM. Truly amazing service.

Date of experience: April 25, 2024

Reply from Appliances Direct

Thank you for sharing your fantastic experience with us! We are thrilled to hear that your new double oven was delivered promptly and efficiently, allowing you to enjoy your morning toast without any delay. We strive to provide exceptional service, and we are delighted that we could meet your expectations. If you ever need anything else, don't hesitate to visit Laptops Direct for a wide range of tech products.

Best regards,
Fran


Rated 5 out of 5 stars

Excellent

Excellent. Quiet, effective, beautiful design. Easy to use, easy to empty. Great dehumidifier amazing how much water it collects.Very happy with the purchase. Looks sleek and modern. Has plenty different settings. Laundry option works amazing.

Date of experience: April 24, 2024

Reply from Appliances Direct

Thank you for sharing your fantastic feedback with us! We're thrilled to hear that you are enjoying the quiet, effective, and beautifully designed dehumidifier from Appliances Direct. It's great to know that you find it easy to use, with plenty of settings, and that the laundry option works amazingly well. We're delighted that you are happy with your purchase and that it meets your expectations. If you're ever in need of more household essentials, feel free to check out our range at Better Bathrooms for more great products.
Best regards,
Helen


Rated 5 out of 5 stars

Everything was fantastic

Everything was fantastic. Fast delivery and I absolutely love my new American fridge freezer. Customer service was spot on as well give me all the advice I needed. He was a laugh, well spoken and funny. I’m really have I bought my fridge/freezer from this company. Hopefully we will do business again in the future. Thanks so much.

Date of experience: April 22, 2024

Reply from Appliances Direct

Hello,

We are thrilled to hear that you had a fantastic experience with us! It's great to know that your new American fridge freezer arrived quickly and that you love it. We're glad to hear that our customer service was helpful and provided you with the advice you needed.

We appreciate your kind words and are delighted that you are happy with your purchase. We look forward to the possibility of doing business with you again in the future.

Thank you so much for choosing us!

Best regards,
Helen


Rated 5 out of 5 stars

Get the ElectriQ washer

Got the ElectriQ integrated washer/dryer, and what a great little machine - dozens of wash/dry settings, and quiet too. Installed quickly and professionally. The only downside was the hard sell on the 'Freedom' insurance which I'm sure is good value but the small print suggests it doesn't actually kick in until the warranty expires.

Date of experience: April 10, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for choosing the ElectriQ integrated washer/dryer from Appliances Direct! We're thrilled to hear that you're enjoying the variety of wash/dry settings and the quiet operation of the machine. It's great to know that the installation was quick and professional.

We appreciate your feedback regarding the 'Freedom' insurance and understand your concern about the coverage starting after the warranty expires. If you're looking for more options, we invite you to explore our other brands for a wide range of products.

Thank you for taking the time to share your experience with us!

Best regards,

Naomi


Rated 5 out of 5 stars

Outstanding in every respect

Great products, low prices, outstanding service and fast delivery. What more can anyone ask for?
An excellent company to deal with and a straightforward website.

Date of experience: April 25, 2024

Reply from Appliances Direct

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with us. We take pride in offering quality products at affordable prices with excellent service and fast delivery. If you ever need anything else, please don't hesitate to visit our other brands for a similar top-notch experience.
Best regards,
Naomi


Rated 3 out of 5 stars

Ordering was easy

Ordering was easy
Delivery was not good
No notifications
Customer service couldn’t track
Had to be here for potentially 12 hours
Delivered in 8 hrs but had no idea
Very annoying
Turned out they had the wrong tel no ?
Strange because I already had message week before saying despatched

Date of experience: April 26, 2024


Rated 5 out of 5 stars

Wow - a great experience

Very informative website and easy to find what I wanted including specifications dimensions etc. But what really impressed me was the follow up both by email, 2 phone calls, information from the carrier AND the goods arrived within 2 days. Would I recommend Appliances Direct? - without reservation.

Date of experience: April 22, 2024


Rated 5 out of 5 stars

Efficient company and very good customer care

Delivery... fast
Items received... perfect condition.
I made an error in one of the items (wrong model). Contacted Appliances Direct. They sorted my problem very quickly through their clear communication system. So 5 stars for Appliances Direct!

Date of experience: April 20, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for taking the time to share your experience with us! We are delighted to hear that you found our delivery fast and that your items arrived in perfect condition. It's great to know that our team was able to quickly resolve the issue with the wrong model through clear communication.

We truly appreciate your 5-star rating and are thrilled that you had a positive experience with us. Should you need anything else, don't hesitate to reach out.

Best regards,

Naomi


Rated 5 out of 5 stars

Ordered a phone one evening

Ordered a phone one evening, got an order confirmation and 10 minutes later it was shipped. Received item as promised 3 pm the next day, very happy

Date of experience: April 25, 2024


Rated 5 out of 5 stars

Delivery guys were polite put it just…

Delivery guys were polite put it just where I asked and said have a good rest of your day when they left. The delivery time slots were updated in a good notice period would use again Thank you

Date of experience: April 25, 2024

Reply from Appliances Direct

Hello,

We are thrilled to hear about your positive experience with our delivery team! It's great to know that they were polite and accommodating, ensuring your appliance was placed exactly where you wanted it. We're also pleased to hear that the updated delivery time slots worked well for you.

If you ever need any more appliances or electronics, feel free to check out our website for a wide range of products.

Thank you for choosing us!

Naomi


Rated 5 out of 5 stars

excellent product arrived on time even…Electric ceramic hob

excellent product arrived on time even got a call before it arrived to see if everything was fine well pleased great service wouldnt hesitate to use them again .great prices as well

Date of experience: April 21, 2024

Reply from Appliances Direct

Hello,

We are thrilled to hear that you are pleased with your recent purchase from Appliances Direct! It's fantastic to know that the product arrived on time and that you received a call beforehand to ensure everything was in order. We take pride in providing great service and competitive prices. Thank you for your kind words, and we look forward to serving you again in the future.

Best regards,
Naomi


Rated 5 out of 5 stars

studio ZWC1301 washing machine

Placed an order for a studio ZWC1301, which unfortunately had the delivery date pushed back. Rang to replace it with a refurbished model, which was done in 5 minutes and promptly delivered. Guys bought the machine upstairs, unpacked without leaving loads of polystyrene - a feat in itself, and took our old one away. Would never think I'd be glad to be able to do some washing. Very good service all round.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Customer,

Thank you so much for sharing your positive experience with us regarding your order for the studio ZWC1301. We're delighted to hear that our team efficiently helped you replace the item with a refurbished model and that the delivery went smoothly. It's great to know that the delivery team handled everything professionally, making the process hassle-free for you.

We're thrilled that you're pleased with the service you received, and we hope your new appliance continues to make your life easier. If you ever need anything else, please don't hesitate to visit our other brand for more fantastic products.

Best regards,
Naomi


Rated 1 out of 5 stars

Delivery Issues

I placed an order and paid extra for specific delivery date (25 April). Received message from courier on 25 April to say it would be delivered on 26 April - not happy as I had taken day off work and booked tradesman for 26th to fit.
Morning of 26th - text from courier advising problem in warehouse so cannot deliver and will contact me again with delivery date
Cannot get anyone at AD or the courier to respond to messages or answer phone - posted on here out of sheer despair!!

Date of experience: April 26, 2024

Reply from Appliances Direct

Hello Mrs Harker,

Thank you for taking the time to leave us a review; we do appreciate it.

Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.

I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.

Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.

Kind Regards,
Dyann


Rated 1 out of 5 stars

Seriously?!

First, learn to spell. What confidence can anyone have in you or your products if you spell their ‘there’. Simple stuff. Second, why should your customers pay you a premium rate call beyond ‘their’ standard network charge. Unbelievable.

Date of experience: April 25, 2024

Reply from Appliances Direct

Hello Patrick,

Thank you for taking the time to leave us a review; we do appreciate it.

Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.

I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.

Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.

Kind Regards,
Dyann