Appliances Direct Reviews

111,178  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Appliance Store category

www.appliancesdirect.co.uk

Visit this website

www.appliancesdirect.co.uk
Write a review

Company activitySee all

Your profile picture

Write a review

Reviews4.4

111,178 total

Sort:

Rated 5 out of 5 stars

5 star service all round

Just purchased a new barbecue, however on arrival the unit was slightly damaged and requred a new lid. Appliances direct pulled out all the stops and shipped a replacement which arrived the next day. Now fitted and fully operational. 5 star service, no quibbles and stress free.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us! We are thrilled to hear that despite the initial hiccup with the damaged barbecue, our team at Appliances Direct was able to provide you with a swift solution by shipping a replacement lid promptly. We are delighted to know that your new barbecue is now fully operational, and we greatly appreciate your kind words about our 5-star service.

If you ever need any more appliances or products, feel free to explore our range at Laptops Direct, where you can find a variety of tech products to suit your needs.

Best regards,

Naomi

Rated 5 out of 5 stars

Excellent service from a top retailer

Easy website quick to find what you need and a secure payment facility. Fast response - my goods were picked and despatched without delay and quickly en route.
I was kept informed of progress and then given a one hour delivery timeslot so did not have to wait in all day. Goods arrived promptly and well packaged

Date of experience: April 19, 2024

Rated 1 out of 5 stars

Had washing machine installed…

Had washing machine installed yesterday, found water leak after first use. Reported it, so early this morning realised when I turned on cold and hot water taps more water pouring from under machine. The installer did enail me last night to say they would be I'm touch but still waiting, with no water available in kitchen.

Date of experience: April 20, 2024

Rated 1 out of 5 stars

What an absolute sham of a company

What an absolute sham of a company ! Lies from the start to the finish of my transaction , I will never use them again & I would advise anyone else not to either . They even sent fake pictures & a fake drivers name using DPD livery to say an item had been dropped off at a drop off point when it hadn’t & I have screenshot the pictures to prove it !

Date of experience: April 14, 2024

Rated 5 out of 5 stars

The sales person was so very helpful I…

The sales person was so very helpful I was really surprised.
The delivery chaps went above and beyond what was normally expected. I would definitely use the company again.
WELL DONE ALL IF YOU. 🤩🤩🤩🤩🤩

Date of experience: April 19, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your fantastic experience with us! We are thrilled to hear that our salesperson provided you with exceptional service and that our delivery team exceeded your expectations.

We look forward to serving you again in the future. If you ever need more appliances, feel free to check out our website for a wide range of products.

Well done to the team for making your shopping experience a great one!

Best regards,
Naomi

Rated 4 out of 5 stars

Good price and swift delivery

Good price and swift delivery - very pleased with the cooker. A nice idea to call the night before, but it was a bit too much of a pitch for the extra cover (which I generally don't take for products, but thought was in any case a bit expensive). Perhaps could have used the call to check we were aware that cookers now don't come with any fitting elements (which they did the last time we bought one) - because we weren't, so we had to go out and get some after the cooker arrived.

Date of experience: March 31, 2024

Reply from Appliances Direct

Dear valued customer,

We're delighted to hear that you are pleased with the price and swift delivery of your cooker from Appliances Direct! We appreciate your feedback on the pre-delivery call experience and will take this into consideration for improvement. It's great to know that you found the call informative.

We're sorry to hear about the confusion regarding the fitting elements. For future reference, you can always reach out to us for any product-related queries.

If you ever need any more appliances or products, feel free to check out our range at Laptops Direct for a variety of options.

Best regards,

Naomi

Rated 5 out of 5 stars

Super fast delivery

Ordered my Coffee machine on Sunday afternoon and paid for standard delivery.
email confirmation soon after that the coffee machine had been dispatched and was due to be delivered by the middle of the week.
Coffee machine was delivered on Monday morning, not even 24hrs after ordering at the weekend!
Absolutely fantastic service!! thanks

Date of experience: April 17, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your experience with us! We are thrilled to hear that you received your coffee machine so quickly, even before the estimated delivery time. Providing fast and efficient service is always our goal, and we are delighted that you are pleased with your experience.

If you ever need anything else, don't hesitate to visit our other brand for more great products.

Best regards,

Naomi

Rated 5 out of 5 stars

Outstanding customer service

I haven’t actually bought anything from them yet but I will be doing. Had an issue with a gas hob I ordered, nothing to do with the product, we still want it but a question re our electric wiring was raised and so didn’t know if could go ahead with new kitchen. I rang and got through very easily to John who cancelled the order straight away for me even though it was with the courier. Excellent service. Then has a phone call from Laura who was also lovely and really helped to advise me what to look for when I am ready to buy. I will be buying off Appliances Direct for sure, it was really wonderful customer service. Thank you and sorry for the hassle I caused your business with my late cancellation.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us, even though you haven't made a purchase yet. We are delighted to hear about the excellent service you received from John and Laura when you had an issue with the gas hob order. It's great to know that they were able to assist you promptly and provide helpful advice for your future purchase.

We appreciate your kind words about our customer service and look forward to assisting you with your new kitchen purchase when you are ready. If you need any further assistance or have any questions, please feel free to reach out to us.

Thank you for considering us for your future purchase. We can't wait to help you find the perfect appliances for your home.

Best regards,

Naomi

Rated 5 out of 5 stars

New tumble dryer

Found just what I needed and ordered online. Received a telephone call the next day to confirm the order details and delivery information. Received text and email with expected delivery slot day before and telephone call on the morning of delivery to let me know they were on their way. First class service.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your positive experience with us! We are delighted to hear that you found exactly what you needed on our website and that our team provided excellent service throughout the ordering and delivery process.

We take pride in ensuring a smooth and efficient delivery experience for our customers, and we're thrilled to know that you were kept well-informed every step of the way.

If you ever need anything else, feel free to explore our range of products on our other brand's website for more great finds!

Best regards,

Naomi

Rated 5 out of 5 stars

It was easy to find what I wanted on…

It was easy to find what I wanted on the website and about half an hour or so after I placed my order I got a phone call from a lovely lady going through everything I had done, and explaining the procedures, etc. She then advised me on 'cover' for the appliance which I was happy to take up as it was less than half of what I would be paying with Domestic & General. Overall the whole experience was very good . Delivery was the very next day!! I had the delivery set up explained and that I could track it which I did and although the time of delivery fluctuated from 6.30 to 7.45 this wasn't a problem and the two chaps who delivered were so helpful and friendly, I just felt (as did my husband) that the whole experience was extremely good. Thank you to all concerned.

Date of experience: April 16, 2024

Reply from Appliances Direct

Dear Valued Customer,

We are delighted to hear about your positive experience with us! It's fantastic to know that you found what you wanted easily on our website and that our team member provided you with excellent service, including helpful advice on appliance cover. We're thrilled that your delivery went smoothly and that our delivery team left you with a great impression. Thank you for choosing us for your appliance needs.

If you ever need anything else, feel free to check out our other brand for a wide range of products.

Best regards,
Ivy

Rated 5 out of 5 stars

The best!! I was really and truly was waiting for the…

I really and truly was waiting for the opportunity to give this applaud to Appliances Direct.
Firstly finding what I was looking for and then getting through swiftly to a kind human assistant! Where do we have this these days? And the delivery and product!
I did recommend to family and friends.
Keep up to the good old traditional way of business.

Date of experience: April 17, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you so much for your glowing review! We are delighted to hear that you found what you were looking for easily and that our team provided you with excellent assistance. It's fantastic to know that you were happy with the delivery and the product itself.

We truly appreciate your recommendation to your family and friends. It means a lot to us that you trust our services.

We aim to uphold the good old traditional way of doing business and are thrilled that it has made a positive impact on you.

Thank you once again for your kind words!

Best regards,
Mark

Rated 5 out of 5 stars

The product (en-suite vanity unit)…

The product (en-suite vanity unit) arrived within specified ETA and delivery driver very courteous.
Upon inspection I found it to be of great quality considering the moderate price.
I would recommend this company and shall use again.

Date of experience: April 15, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for taking the time to share your experience with us! We're thrilled to hear that your en-suite vanity unit arrived within the specified ETA and that you found it to be of great quality, especially considering the moderate price. It's fantastic to know that the delivery driver was courteous during the process.

We appreciate your recommendation and look forward to serving you again in the future. If you ever need more products, feel free to check out our range at Laptops Direct (laptopsdirect.co.uk) for a variety of tech options.

Best regards,
Naomi

Rated 5 out of 5 stars

Next day delivery

Brought 2 items recently, so guessing this is for the integrated fridge freezer. Look online across several companies, the price was similar but this company did next day delivery while the closest other was 7 days. When you need it now 7 days is no good.
Thank you Appliance’s Direct.

Date of experience: April 14, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your experience with us! We're delighted to hear that you found what you needed with our integrated fridge freezer and that our next day delivery service was able to meet your needs promptly.

If you ever require more appliances in the future, we recommend checking out our sister brand, Better Bathrooms, for a wide selection of bathroom essentials.

Best regards,
Naomi

Rated 5 out of 5 stars

I Bought a Flymo Strimmer

I Bought a Flymo Strimmer. The website is easy to use. Fast delivery arriving 2 days sooner than estimated. All at a very competitive price.

Date of experience: April 19, 2024

Rated 5 out of 5 stars

Ordered new tumble dryer after…

Ordered new tumble dryer after returning from 2 week holiday and old dryer had stopped working. Had call from AD to back up notification of delivery arrangements. Gave me some added advice when asked about it.Nice touch.

Date of experience: April 12, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your experience with us! We're thrilled to hear that you received a call to confirm the delivery arrangements for your new tumble dryer. It's great to know that our team was able to provide you with some helpful advice as well. We appreciate your kind words and hope your new appliance serves you well.

Best regards,

Helen

Rated 4 out of 5 stars

Great buyer experience

The overall experience from searching products and finding all the relevant information to make a decision to buy. Really helpful to see the user manuals and installation information too. Product search and filter actually work well and product information accurate. Prices are very competitive, but not always the best. Oder to delivery was very fast, received both items in less than 24 hours.

Date of experience: April 15, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our website easy to navigate, with all the necessary information to make an informed decision. It's great to know that the user manuals and installation information were helpful to you.

We are pleased that you found our product search and filter functions efficient, and that the product information was accurate. We understand that competitive pricing is essential, and we're glad you found our prices competitive.

It's fantastic to hear that your order was delivered swiftly, with both items arriving in less than 24 hours. We aim to provide a seamless shopping experience, from browsing to delivery.

If you ever need more products or services, we recommend visiting Laptops Direct for a wide range of laptops and tech products.

Thank you once again for choosing Appliances Direct.

Best regards,
Ivy

Rated 5 out of 5 stars

Excellent company

Great selection of goods. Communication was superb, and allocated a 4 hour delivery slot. Delivery guys called me when they were 15 minutes away and were polite and delivered the item into the house where i needed it.

Date of experience: April 16, 2024

Reply from Appliances Direct

Thank you for your fantastic feedback! We're thrilled to hear that you had a positive experience with our selection of goods and that our communication was superb. It's great to know that our delivery service met your expectations with the allocated 4-hour delivery slot, the courteous delivery team who kept you informed, and the hassle-free delivery into your home. We appreciate your kind words and hope to serve you again soon!

Best regards,
Mark

Rated 2 out of 5 stars

Our washing machine was advertised…

Our washing machine was advertised online as ‘Available for delivery in 2 working days’. God forbid we love in Scotland’s capital city, the item need to be passed from one company to the next. You call the number advised, and they tell you to call the Scottish sister company. They lie and tell you that they have been trying to contact you but they clearly have not. So here we are now 8 days in, with an installation date 18days after the item was ordered! I assumed it would be not be the 2 days but it is very inconvenient being 18nn

Date of experience: April 14, 2024

Reply from Appliances Direct

Hello Carolyn,

Thank you for taking the time to leave us a review; we do appreciate it.

Please accept my apologies for the issues you faced with the delivery of your order. This is certainly not the experience we expect our customers to have.

I want to assure you that this has been fed back to our Logistics Team, who will work with our drivers to improve if they feel this is necessary.

Apologies again for any inconvenience this has caused.

Kind Regards,
Dyann

Rated 5 out of 5 stars

Definitely will recommend this 5-star company

My order was followed up by a call from the company checking that all the details given were correct and did I have any queries. I was sent a code to give to the delivery guy, thus ensuring genuine transactions. My order arrived much earlier than first expected and it was on a Sunday. I am delighted with both my purchase and the process from start to finish with this company. I will be recommending Appliances Direct to all my friends.

Date of experience: April 15, 2024

Reply from Appliances Direct

Dear Customer,

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you found our follow-up call helpful and that the delivery process went smoothly with the code system in place. It's fantastic to know that your order arrived earlier than expected, even on a Sunday. We are delighted that you are happy with both your purchase and the entire process with us.

We truly appreciate your recommendation to your friends. If you're ever in need of more appliances, do check out our other brand for a wide selection of products.

Best regards,

Naomi

Rated 5 out of 5 stars

Fantastic company!

Bought a few refurbished items over the last year from appliances direct (cooker,fridge and dehumidifier) cooker and fridge are going strong 12 months in and dehumidifier working brilliantly over the past week. Always delivered on time,packed exceptionally well. Also,when my cooker first arrived I was recovering from a dislocated shoulder and had just bought my 1st floor flat,delivery guys carried it up and put it exactly where I needed it. Top notch service from start to finish and DEFINITELY won’t be the last time I use them. Highly recommend.

Date of experience: April 13, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your fantastic experience with us! We are thrilled to hear that your refurbished cooker, fridge, and dehumidifier from Appliances Direct have been serving you well. It's great to know that they are still going strong after 12 months and that the dehumidifier is working brilliantly.

We're glad to hear that our delivery service was punctual and that your items were packed exceptionally well. It's heartwarming to hear about the extra mile our delivery team went to by helping you during a challenging time with your dislocated shoulder and new flat.

We truly appreciate your recommendation and are delighted to have provided you with top-notch service from start to finish. If you ever need more appliances or electronics, we invite you to explore our other brand for a wide selection of products.

Thank you again for choosing us, and we look forward to serving you in the future!

Best regards,
Naomi