Appliances Direct Reviews

It was my lucky day when we found Appliances Direct. Our fridge freezer died and we desperately needed a replacement and Appliances Direct came to the rescue.
Two lovely young guys brought it to us two days later, exactly in the proposed time slot, cheerfully unwrapped it and took away the old one. We had an installer on hand and all was up and running in a couple of hours.

Date of experience: April 26, 2024

Easy to order, arrived quickly and an actual phone number with a real person (English) to speak to for a query I had. Great service and arrived well packed and undamaged. Reasonable price freezer which is nicer than I thought as we picked the cheapest. Hope it lasts a good while.

Date of experience: April 27, 2024

The delivery guys were great! They arrived exactly on time, were very considerate and really did a great job. They installed the dishwasher speedily and without any issues. The machine itself has no external bumps or scratches and was very clean inside. Just finished a full cycle and the dishes are sparkling ✨️ As a returning customer I just want to say, thanks again Appliances Direct I am a very happy customer.

Date of experience: April 24, 2024

Price was great and love the product. Really easy ordering system and fast delivery. Very efficient delivery with 1 hour time slot given along with a security pin which for a high value item seems like a really good idea and worked be well

Date of experience: April 24, 2024

Great selection on website with clear product descriptions. We ordered a drinks fridge, which was delivered quickly and damage-free.
Good communication, advising status of the delivery process.
Delivery driver brought the fridge into our house, which was appreciated.

Date of experience: April 19, 2024

Ordering is easy though not too happy that my delivery date was changed twice...then my order was delivered whilst I was away which meant I had to collect it from the Post Office ....needs to be a smoother delivery process.

Date of experience: April 25, 2024

Ordered 50/50 fridge freezer. Very easy to order and make payment on-line. Delivery was arranged a few days ahead. Could order next day delivery but more expensive to do so and I was not in a hurry. Paid for recycling of my old unit. Received a 2 hour delivery slot the day before and a call from the driver to say they were 30 minutes away. Helpful delivery team. Received requisite phone call to ask about extended warranty cover which I did not want. Accepted my view and did not push, which was good. Overall a 5* performance from Appliance Direct.

Date of experience: April 25, 2024

This company is very good it surprised me I ordered online and within half an hour I had a phone call confirming my order when it would be delivered how it would be delivered. I think this is a wonderful company and I will use it again and I have recommended it to people.

Date of experience: April 26, 2024

Good delivery procedure. Was called a few hours before the delivery to confirm. The washing machine water valve had been pushed through into the machine so I had to take the lid off and re- engage it. However for many that would have been a service callout. So only 4 stars. Excellent condition for a refurbished machine and so far it is working perfectly.

Date of experience: April 26, 2024

Super fast delivery, the dehydrator came the next day. Dogs are loving their salt free treats. Would 100% search for items on this website again. My first port of call from now on.

Date of experience: April 28, 2024

Ordering to delivery was swift and very efficient. I find the company’s communication system first class, keeping the customer informed every step of the way. If there is any problem it is quickly resolved. I will definitely buy from them again.

Date of experience: April 21, 2024

Great communication from start to finish buying a washer dryer. Price was competitive and delivery options were good. Website could do with more details of product features as I've ended up with a product (NDD9725) that has less features than my 17 year old WDD960! Apart from that, great thanks!

Date of experience: April 23, 2024

I’ve previously purchased from here and I have always been delighted with the goods and the service. As a matter of fact I have directed a number of friends this way too who have all made purchases. Shame I’m not on commission lol :)

Date of experience: April 26, 2024

We haven’t even had our washing machine one week and it has become faulty . Error codes popping up making it unable to use. We are in desperate need of the machine with having a new born baby only 2 weeks old .
We are Very disappointed in the quality of the product. We have paid a plumber to install and a joiner to refit the integrated door which we do not want to pay again if the machine needs to be replaced . We also paid extra for next day delivery due to needing the machine desperately . Appliance direct have said we need to contact the service engineers on Monday as they are not working over the weekend .

Date of experience: April 25, 2024

I managed to find the appliance I needed, which wasn't on any other site, on Appliances Direct!

I was astounded that they offered next day delivery and installation, the only downside was I didn't get my slot until the evening before, at which point I had no option to change it. The slot I was given was as 7am to 10.30am; not great for those of us who have to do the school run. ‘Luckily’ my son ended up being off sick, they turned up at 7.20am and were done by 8.40am.

The fitters were very polite, efficient and tidy. They explained what they were going to do and asked a few questions before they started, and gave me a quick run through of the functions once the dishwasher was installed to ensure I was comfortable before they left. They even hardwired the appliance despite not realising it was needed beforehand so I really cant rate them high enough, when we used another company for our washing machine they flat out refused and took the appliance away.

Will definitely use Appliances Direct again, just lost one star for not being able to choose/amend the time slot.

Date of experience: April 28, 2024

Easy to order, my appliances arrived quickly and on time. I had regular updates to let me know when to expect the delivery and the delivery guys were sooooo helpful.

Date of experience: April 24, 2024

I'm so pleased, such efficient service. I ordered the machine on Saturday and by Monday it was already here. It arrived within the time slot and I was given a lot of update from start to finish. Thank you

Date of experience: April 24, 2024

the washer was fine. the problem was that the cable that came out of the back of the washer was not long enough to reach my plug socket. I phoned customer services and spoke to a young lade who did not understand what i was on about. after putting me on hold 3 times and waiting for over 20 minutes she came back with the answer the cables are a standard length.

Date of experience: April 27, 2024

I ordered a new double oven on Monday afternoon and received a text saying it would arrive the following morning. True to their word, the new oven arrived at 7:05 AM on Tuesday, was installed and operational by 7:30 AM, allowing me to make my usual morning toast by 7:45 AM. Truly amazing service.

Date of experience: April 25, 2024

Ordered a new patio heater for the weekend and it was due Friday 26th Apr, Friday morning had text from DPD saying it’s delayed but be delivered Saturday 27th. Saturday 27th had a text to say the same and I will get it Sunday instead. Now today has the same email again to say I will get it Monday which too be fair is not really any good for me as I had to have guests sit in the house on the weekend because I had no patio heater to keep people warm. Maybe Appliances Direct need to have a review on who they use as a courier

Date of experience: April 28, 2024