4.4
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Have always preferred to buy white goods from high st retailers but needed a microwave within 24 hours so builders could fit it for me. Applliance Direct had one that fit a new unit and could deliver the following day. Lots of real-time delivery notifications meant I didn't have to keep the builders waiting which I really appreciated. Its small but perfectly ok for my needs and looks very smart in the new unit.
Advantages:
Was impressed by quietness level from near silent up to a medium hum. Light weight. Portable. You can have it on recharge while it's running.
The price is reasonable for what it does.
Disadvantages:
On medium speed with oscillation it lasts 6/7 hours on full charge. The bleep noise on pressing any button.
Cannot believe we found the item that we was looking for, checked the usual places like Amazon, Google etc. and came across Appliances direct. Decent price and received item in perfect condition, kept informed along the way where my item was. Will come here again in future.
Found a great Air cooler however was unable to pay by American Express which meant a delay in placing the order. We had to request for an invoice to be able to then pay by bank transfer, the delay meant we missed the next day delivery cut off.
The cooler itself made a big difference to our office temperature in this current heatwave. Reduced the temperature by 4 degrees to a more comfortable 22. As we are unable to fit an aircon unit this was the next best option. Its relatively quite in operation and if you need a bit more cooler air then adding some ice into the top tray really helps. The team are very happy.
If Amex was accepted as a payment method I would have given 5 star.
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Written by the company
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
4.4
131K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Price and the ability to collect from your warehouse. Plus the help from the guy at the warehouse to lift into the car.
Date of experience: June 15, 2025
Competitive pricing. Well organised delivery service.
Would use Appliances Direct again.
Date of experience: June 20, 2025
Awhile for item to be delivered but overall good experience
Date of experience: June 20, 2025
Nobody told me DPD needed a pin for delivery. Then it wouldn't let me redirect to a friend who was off work.
I don't see the problem, I live in a super quiet rural area with clear instructions to just pop it in the out building like they normally do.
Date of experience: June 20, 2025
AD are keen to make the purchases as painless as possible, they are helpful on the phone and easy to talk with, along side the partnership with ArrowXL, this company will be my preferred supplier of appliances.
Date of experience: June 12, 2025
Found a great Air cooler however was unable to pay by American Express which meant a delay in placing the order. We had to request for an invoice to be able to then pay by bank transfer, the delay meant we missed the next day delivery cut off.
The cooler itself made a big difference to our office temperature in this current heatwave. Reduced the temperature by 4 degrees to a more comfortable 22. As we are unable to fit an aircon unit this was the next best option. Its relatively quite in operation and if you need a bit more cooler air then adding some ice into the top tray really helps. The team are very happy.
If Amex was accepted as a payment method I would have given 5 star.
Date of experience: June 20, 2025
My mums 88 and driver on his own, took away old appliance but said not covered to bring new one in house and would either leave it on drive or take it back and put old one back in house. Agreed to leave it in garage to avoid the possibility it would be stolen from drive.
Date of experience: June 20, 2025
I bought reconditioned on the promise that the air conditioner has been fully inspected. It is faulty, probably with the same issue for which it was originally returned. It works, but has clearly not been properly repaired. As its too heavy and inconvenient to repackage and return I'll put up with it, but I'm not happy.
Date of experience: June 20, 2025
From day one of ordering to delivery. I was kept up to date.
The delivery day and time was adhered to, even arrived a little bit earlier. The delivery guys, we're professional and polite. I would recommend anyone looking for any kind of appliance, to give these a look.
Date of experience: June 16, 2025
Bought an oven from them, booked a collection of the old oven and an installation of the new one, paid an absurd amount of money compared to the cost of the oven... all this to be asked for an extra £40 in cash by the guy installing the oven because "there is no plug in set up for it". It took him 5 minutes to finish the installation, I ended up paying twice the price of the oven for it to get fixed and their HO still has not come back to me yet.
Date of experience: June 20, 2025
Delivery was prompt as agreed. Timing was good. Delivery drivers very polite and helpful. Made a couple of enquiries which were dealt with in a very professional manner. Very pleased.
Date of experience: June 16, 2025
Easy to order and fast free delivery a bonus. Price was very reasonable and installation simple.
Date of experience: June 19, 2025
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that ordering was easy, delivery was fast and free, and that the installation was a breeze. We're glad you found the price reasonable too. If you ever need more appliances or products, feel free to check out our other websites for a wide range of items.
Best regards,
Lee
Easy to order online. Delivery was on time and the drivers were efficient polite and friendly.
Date of experience: June 19, 2025
Reply from Appliances Direct
Hello,
We are delighted to hear that you found it easy to order online and that your delivery was on time. It's great to know that the drivers were efficient, polite, and friendly.
If you ever need anything else, feel free to visit our other brands for a wide range of products.
Best regards,
Mark
Ordered a TV on Monday just to learn on Thursday (a day before the delivery) that it's out of stock. Wasted a week of the Club World Cup I intended to watch on the new TV. They could have notified me the same day I bought or next day, but not 4 days after. Dissapointing..
Date of experience: June 19, 2025
Reply from Appliances Direct
Hi Andrey,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards,
Dyann
Bought the vax spot cleaner from Appliances Direct and it arrived well, used it today for the first time and I am a happy customer.
Date of experience: June 16, 2025
Reply from Appliances Direct
Hello,
We are delighted to hear that you are a happy customer after using the Vax spot cleaner you purchased from Appliances Direct. It's great to know that your item arrived in good condition and that you are satisfied with its performance. If you ever need any more home appliances or electronics, feel free to explore our range at Appliances Direct.
Best regards,
Lee
Reply from Appliances Direct
Hello,
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our prices competitive and that your delivery was prompt. We strive to offer great value and efficient service to all our customers.
If you're in need of any more appliances or tech products, feel free to check out our range at Laptops Direct for more fantastic deals!
Best regards,
Lee
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