Appliances Direct Reviews

111,299  Excellent
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4.4

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Rated 5 out of 5 stars

Get the ElectriQ washer

Got the ElectriQ integrated washer/dryer, and what a great little machine - dozens of wash/dry settings, and quiet too. Installed quickly and professionally. The only downside was the hard sell on the 'Freedom' insurance which I'm sure is good value but the small print suggests it doesn't actually kick in until the warranty expires.

Date of experience: April 10, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for choosing the ElectriQ integrated washer/dryer from Appliances Direct! We're thrilled to hear that you're enjoying the variety of wash/dry settings and the quiet operation of the machine. It's great to know that the installation was quick and professional.

We appreciate your feedback regarding the 'Freedom' insurance and understand your concern about the coverage starting after the warranty expires. If you're looking for more options, we invite you to explore our other brands for a wide range of products.

Thank you for taking the time to share your experience with us!

Best regards,

Naomi


Rated 5 out of 5 stars

Arrived almost before I ordered it!

Very impressed with these guys. Ordered a wine cooler at 4pm and it arrived by 8am the following day. Delivery guys happily carried it up two flights of stairs and were careful and considerate. Good communication through out - almost too much. Only slight negative is that I would have liked the packaging taken away as part of the service rather than charged as an extra. Will definitely us again though.

Date of experience: April 20, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us! We're thrilled to hear that you were impressed with the swift delivery of your wine cooler and the exceptional service provided by our delivery team. We're glad to know that the communication throughout the process was on point.

We appreciate your feedback regarding the packaging disposal and will take this into consideration for future improvements. If you're looking for more great products and service, we recommend checking out Laptops Direct for a wide range of tech solutions.

We look forward to serving you again soon!

Best regards,
Naomi


Rated 4 out of 5 stars

Great Service

Ordered on line, got call next day to confirm items and delivery day. Received messages via text to provide updates. Delivered at correct time. Having kitchen refurb so not out of the box’s and fitted yet but very happy with service and would recommend.
Only negative was I paid extra for a delivery slot 10 -2pm and messages received stated between 8:11 - 12:11 although did did arrive just after 10am so slightly confusing.

Date of experience: April 21, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us. We are delighted to hear that you found our service efficient and that you were kept well informed throughout the delivery process. It's great to know that your items arrived at the correct time and that you are satisfied with the service provided.

We appreciate your feedback regarding the delivery time slot discrepancy, and we apologize for any confusion this may have caused. Your recommendation means a lot to us.

If you ever need anything else, feel free to explore our range of products at Laptops Direct, where you can find a variety of tech solutions.

Best regards,

Naomi


Rated 5 out of 5 stars

studio ZWC1301 washing machine

Placed an order for a studio ZWC1301, which unfortunately had the delivery date pushed back. Rang to replace it with a refurbished model, which was done in 5 minutes and promptly delivered. Guys bought the machine upstairs, unpacked without leaving loads of polystyrene - a feat in itself, and took our old one away. Would never think I'd be glad to be able to do some washing. Very good service all round.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Customer,

Thank you so much for sharing your positive experience with us regarding your order for the studio ZWC1301. We're delighted to hear that our team efficiently helped you replace the item with a refurbished model and that the delivery went smoothly. It's great to know that the delivery team handled everything professionally, making the process hassle-free for you.

We're thrilled that you're pleased with the service you received, and we hope your new appliance continues to make your life easier. If you ever need anything else, please don't hesitate to visit our other brand for more fantastic products.

Best regards,
Naomi


Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy.
I had a phone call afterwards checking my order was what I wanted and checking delivery details. Very personal and I was thanked. I felt valued as a customer.
The one downside is that delivery is on top of the item price. In my case it was £15.00

Date of experience: April 22, 2024

Reply from Appliances Direct

Thank you for sharing your experience with us! We're thrilled to hear that you found the ordering process easy and that you appreciated the personal touch with the follow-up phone call. We're delighted that you felt valued as a customer.

We understand your concern about the delivery charge being on top of the item price. If you're looking for a similar positive shopping experience without delivery charges, we recommend visiting Laptops Direct (laptopsdirect.co.uk) for a wide range of tech products.

Thank you for choosing us!
Naomi


Rated 5 out of 5 stars

Good informative service throughout.

Kept informed about delivery times and it was delivered exactly on time. Thought the payment of £15 to unpack the freezer was a bit much as it only consisted of lifting off the cardboard outer packing and a couple of other packing pieces.
Otherwise though very happy with the service including removal of the old appliance.
Did the guarantee on line which was simple enough and easy to follow instructions.

Date of experience: April 21, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your feedback with us! We're thrilled to hear that you were kept informed about the delivery times and that your item arrived exactly on time. We appreciate your comments about the unpacking service, and we will make sure to pass this feedback along to the relevant team for review.

It's great to know that you were pleased with the service, including the removal of the old appliance. We're also glad to hear that registering the guarantee online was a straightforward process with easy-to-follow instructions.

If you ever need more appliances or products, feel free to check out our range at Laptops Direct for more options that might interest you.

Best regards,

Naomi


Rated 5 out of 5 stars

Ordered through AD after being let down by Amazon

We ordered through AD after being let down by Amazon. Purchased a lazy spa at 9 o’clock at night, arrived by 3pm the next day. This was after being told by Amazon it could take up to 7 days. The next day delivery fee through AD is expensive, but the item was actually cheaper than the competitor and so we still saved money. Would highly recommend AD to anyone!

Date of experience: April 16, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us! We are thrilled to hear that you were able to receive your lazy spa promptly after being let down by Amazon. Our next-day delivery service aims to provide convenience and efficiency for our customers, and we're glad it worked out well for you.

It's great to know that despite the cost of next-day delivery, you still managed to save money by purchasing the item at a lower price compared to the competitor. We appreciate your recommendation and are delighted that you are satisfied with your purchase from Appliances Direct.

If you ever need anything else, feel free to explore our other brands for a wide range of products.

Best regards,

Naomi


Rated 4 out of 5 stars

nearly 5 stars

Good price, prompt and simple delivery & mostly hassle free web & customer service:
It would be 5 stars, except for the near insistence at taking extra services, even a follow on phone call, starting out as "your delivery is on track", OK, thanks, turning into "Would you like extra services..."

Date of experience: April 19, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with us! We are delighted to hear that you found our prices competitive, delivery prompt and straightforward, and our customer service mostly hassle-free. We appreciate your feedback regarding the additional services offered and will take this into consideration for future improvements.

If you ever need anything else, feel free to explore our range of products at Laptops Direct, Furniture123, or Better Bathrooms.

Best regards,
Naomi


Rated 5 out of 5 stars

5 star service all round

Just purchased a new barbecue, however on arrival the unit was slightly damaged and requred a new lid. Appliances direct pulled out all the stops and shipped a replacement which arrived the next day. Now fitted and fully operational. 5 star service, no quibbles and stress free.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us! We are thrilled to hear that despite the initial hiccup with the damaged barbecue, our team at Appliances Direct was able to provide you with a swift solution by shipping a replacement lid promptly. We are delighted to know that your new barbecue is now fully operational, and we greatly appreciate your kind words about our 5-star service.

If you ever need any more appliances or products, feel free to explore our range at Laptops Direct, where you can find a variety of tech products to suit your needs.

Best regards,

Naomi


Rated 5 out of 5 stars

My new Indesit dishwasher arrived with…

My new Indesit dishwasher arrived with great communication from the company and delivery team. It’s been used once so far and works really efficiently.
The young men who delivered it were so helpful and very careful.
Much appreciated.

Date of experience: April 18, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with us! We're thrilled to hear that your new Indesit dishwasher arrived smoothly and is working efficiently after its first use. It's fantastic to know that our delivery team provided great communication and that the young men who delivered the dishwasher were helpful and careful.

If you're ever in need of more home appliances, we recommend checking out our range at Laptops Direct for a wide selection of products.

Best regards,
Naomi


Rated 3 out of 5 stars

3 stars for delivery 5 for product

Nice to deal with and an absolutely excellent product.
The only reason for not giving 5 stars is that I paid a shocking £45 for Saturday delivery and it wasn't delivered until the next day, Sunday As of yet, I'm still waiting for my delivery cost to be reduced as a sign of good faith.
Then it'll certainly be 5.

Date of experience: April 22, 2024


Rated 5 out of 5 stars

Best service ever

I cannot recommend Appliances Direct enough. Not only was the cooker I ordered £100 cheaper, the service was second to none. Super speedy delivery and the nicest and most polite delivery men ever. Thank you for such an amazing service!

Date of experience: April 21, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience with us. It's great to know that you found the cooker you ordered at such a great price and that our delivery service exceeded your expectations. We're delighted that our delivery team was polite and made the experience even better for you.

If you ever need anything else, don't hesitate to visit our other brand Laptops Direct for a wide range of tech products.

Best regards,

Ivy


Rated 4 out of 5 stars

Slight damage but great product.

I ordered a Boss BBQ and the pricing was great. Delivery was fast and the team who delivered it were great/ My only issue was that the hood was slightly bent but I managed to straighten it out along with one of the side panels. I could have called up and I am sure they would have sorted but I needed to use it quickly, hence ordering it from AD.

Date of experience: April 19, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your experience with us! We're delighted to hear that you found the pricing great and that the delivery of your Boss BBQ was fast. It's fantastic to know that the delivery team provided great service as well.

We're sorry to hear about the slight bend on the hood and side panel, but we're glad you were able to straighten them out yourself. If you ever need assistance in the future, please don't hesitate to reach out to us.

If you're in need of any other appliances or products, we recommend visiting Laptops Direct for a wide range of tech products.

Best regards,
Naomi


Rated 5 out of 5 stars

Easy

After dealing with others online, I found it so much easier and quick with this company. Even the delivery was on time and very polite.i will definitely use again.

Date of experience: April 20, 2024

Reply from Appliances Direct

Dear Valued Customer,

We are thrilled to hear about your positive experience with us at Appliances Direct! We are delighted that you found our online service to be easier and quicker than others. It's great to know that your delivery was on time and that our team was very polite. We look forward to serving you again in the future for all your appliance needs.

Best regards,

Naomi


Rated 5 out of 5 stars

Fast, efficient, reliable.

Return customer. Easy to find exactly what I wanted on their website. Check out was straight forward with delivery choices clearly listed and priced. They had the exact model I wanted which was out of stock everywhere else. Delivered in time as promised.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you for being a return customer and for taking the time to share your positive experience with us. We're delighted to hear that you found exactly what you were looking for on our website, and that the checkout process was straightforward with clear delivery options.

It's fantastic to know that we had the exact model you wanted, especially when it was out of stock elsewhere. We're pleased that your order was delivered on time as promised.

For more great finds and excellent service, we encourage you to explore our other brands for your future needs.

Best regards,

Naomi


Rated 5 out of 5 stars

Excellent service

Excellent service, fast, efficient and competitive pricing. The two items were delivered within 24 hours and I was given a one hour slot. Very impressed with this company.

Date of experience: April 22, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for taking the time to share your fantastic experience with us! We are thrilled to hear that you found our service to be excellent, fast, and efficient, with competitive pricing. It's great to know that your two items were delivered within 24 hours, and you were provided with a one-hour delivery slot.

We appreciate your kind words and look forward to serving you again in the future.

Best regards,
Naomi


Rated 5 out of 5 stars

Excellent service from a top retailer

Easy website quick to find what you need and a secure payment facility. Fast response - my goods were picked and despatched without delay and quickly en route.
I was kept informed of progress and then given a one hour delivery timeslot so did not have to wait in all day. Goods arrived promptly and well packaged

Date of experience: April 19, 2024

Reply from Appliances Direct

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our website easy to use and that your order was swiftly processed and delivered with great communication along the way. We take pride in providing a seamless shopping experience from start to finish. If you ever need anything else, feel free to explore our other brands for more fantastic products.
Best regards,
Naomi


Rated 1 out of 5 stars

Purchased a Beko CEG3190B in January…

Purchased a Beko CEG3190B in January 24. Last week 16th April 24 the machine stopped working. Appliances Direct told me to ring Beko myself, which I did, they talked me through some fixes which did not work then said they don’t send engineers out to small appliances. I called Appliances Direct again they said they would talk to Beko. One week later and still no coffee machine. I have rang them several times but they are waiting for an email from Beko.
Not good enough, my contract is with Appliances Direct who should exchange the faulty machine promptly and deal with Beko after.

Date of experience: April 16, 2024

Reply from Appliances Direct

Hello Bev,

Thank you for your review; we appreciate you taking the time to share your experience.

I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.

I can see that the issue is now being handled by a case manager who reached out to the manufacturer for an uplift number. Please keep an eye on your email for updates.

Apologies again for any inconvenience this has caused.

Kind Regards,
Dyann


Rated 1 out of 5 stars

I won’t be using them again

Washer dryer was delivered but dryer function didn’t work. After comms back and forward about error codes etc I was told I needed to deal with the warranty company. I refused as it was faulty on delivery. Then I was told I needed the serial number to give to an engineer that I needed to arrange via the warranty company. I refused and I gave up and asked them to take it away. Now awaiting collection and a refund. I’ve used them before but this is the last time. They shouldn’t be telling customers to claim on the warranty when they deliver faulty goods.

Date of experience: April 12, 2024


Rated 5 out of 5 stars

Cooking great

Amica free-standing cooker was exactly what I wanted...the right colour, width, hob and a fan oven too. Ordering was easy over the phone, delivery was perfect.

Date of experience: April 12, 2024

Reply from Appliances Direct

Hello,

We are delighted to hear that you found the Amica free-standing cooker to be exactly what you wanted, from the right colour to the width and hob features, including the fan oven. It's fantastic to know that ordering over the phone was easy and that the delivery went perfectly.

If you ever need more appliances that meet your specific requirements, feel free to explore our range at Appliances Direct.

Best regards,

Naomi