Appliances Direct Reviews

110,250  Excellent
TrustScore 4.5 out of 5

4.4

In the Appliance Store category

Write a review

Company activitySee all

Reviews4.4

110,250 total


Sort:


Rated 4 out of 5 stars

Very Good

Appliance Direct was easy online and delivery as expected.
We bought a Boss 3 burner dual fuel barbecue. It took hours to put it together. The instructions were not clear and holes were not aligned properly. Some bolts to hold doors on were missing, It looks ok though but not used it yet!

Date of experience: March 25, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you for sharing your experience with us. We're glad to hear that you found our online process easy and that the delivery met your expectations.

We're sorry to hear about the challenges you faced while assembling your Boss 3 burner dual fuel barbecue. Your feedback about the unclear instructions and missing bolts is valuable, and we will share this with our team to improve the product and instructions for future customers.

We hope that despite the assembly difficulties, you'll enjoy using your new barbecue once it's all set up. If you need any further assistance, please don't hesitate to reach out to us.

Kind regards,

Naomi


Rated 5 out of 5 stars

Induction Hob

Obtained Induction Hob at a price slightly lower than the competition, ordered Sunday Evening, paid for next day and arrived just after lunchtime on Monday. Product as described.

Date of experience: March 27, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us! We are thrilled to hear that you found the Induction Hob you were looking for at a great price and that the delivery was speedy, arriving just after lunchtime on Monday. We're glad to know that the product met your expectations as described.

If you ever need anything else, feel free to explore our range of products at Laptops Direct (laptopsdirect.co.uk), where you might find more fantastic deals on tech products.

Best regards,

Naomi


Rated 5 out of 5 stars

Truly amazing experience

I recently bought a freezer from appliances direct and was delighted with the service . The freezer was exactly what i had ordered , it was delivered completely according to the date and time agreed . The delivery was spectacular , two delightful you men arrived on time , and they placed the freezer in position , and then they checked that it worked . Truly amazing experience . Beryl Pym

Date of experience: March 28, 2024

Reply from Appliances Direct

Dear Beryl Pym,

Thank you for sharing your fantastic experience with us! We are thrilled to hear that you are delighted with the service you received when purchasing your freezer from Appliances Direct. It's great to know that the freezer was exactly what you ordered and that the delivery was impeccable, with the two delightful delivery men ensuring everything was in place and in working order.

We appreciate your kind words and are delighted that you had such an amazing experience with us.

Best regards,

Naomi


Rated 5 out of 5 stars

Easy to order

Easy to order, with day of delivery made at the same time. Thank you appliance Direct for all your support, and of course a great price, and free delivery what more could I ask for 👍 cooker in and working looks fabulous. Will use you again if we need anything.

Date of experience: March 28, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with us! We're thrilled to hear that you found ordering easy and that the delivery was convenient for you. It's fantastic to know that your new cooker is up and running, looking fabulous in your home. We're delighted to have provided great support, a competitive price, and free delivery for you.

If you ever need anything else, we'd be more than happy to assist you again.

Best regards,
Naomi


Rated 5 out of 5 stars

Easy website, great deals, swift delivery.

The website was easy to navigate and I was able to shortlist some suitable options quickly. There was also a great deal of choice available and, once I'd chosen the product I wanted, it was simple to complete check out. My new panel heater was delivered ahead of schedule and arrived in great condition! I'd recommend them again.

Date of experience: March 22, 2024

Reply from Appliances Direct

Dear valued customer,

We are thrilled to hear about your positive experience with us! It's fantastic to know that you found our website easy to navigate, with a wide range of options to choose from. We're delighted that you were able to complete your purchase smoothly and that your new panel heater arrived ahead of schedule and in perfect condition. Thank you for recommending us, we truly appreciate it!

Best regards,

Naomi


Rated 4 out of 5 stars

Easy to use website

Easy to use website, kept me well informed about delivery.
Not a criticism as it made my husband laugh, but one of the delivery guys was overheard saying how hideous my new retro pink fridge freezer was! The other guy very diplomatically replied “each to their own”.

Date of experience: March 21, 2024

Reply from Appliances Direct

Hello,

We are delighted to hear that you found our website easy to use and that you were well informed about your delivery. Your feedback is much appreciated.

It sounds like you had an interesting delivery experience with your retro pink fridge freezer! We hope it brings a pop of color and style to your home despite the mixed opinions.

If you ever need more appliances or gadgets, feel free to check out our range at Laptops Direct for more exciting finds!

Best regards,
Naomi


Rated 5 out of 5 stars

Air purifier

Ordered my air purifier on Monday 25th and by tea time Tuesday 26th I had it up and running. Excellent service from beginning to end. Well done Appliances Direct and DPD

Date of experience: March 28, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for taking the time to share your positive experience with us! We are delighted to hear that your air purifier arrived promptly and that you are satisfied with the service provided by Appliances Direct and DPD.

If you ever need any more home appliances, feel free to check out our range at Laptops Direct for more great deals!

Best regards,

Fran


Rated 5 out of 5 stars

Sorted my query tout de suite

Fantastic customer service. No need to identify myself as I previously opened an account containing my phone number. The agent was super professional. Not an 'umm' or an 'aaah' or any hesitation to be heard. She knew her business. Sorted my query tout de suite. Thank you.

Date of experience: March 25, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with us! We are thrilled to hear that our agent provided you with fantastic customer service and efficiently resolved your query. We take pride in our team's professionalism and product knowledge, and we're glad it made a difference for you. If you ever need assistance in the future, please don't hesitate to reach out.

Best regards,
Helen


Rated 5 out of 5 stars

Great Delivery

Big Thank you to the delivery driver who helped me take the appliance up the stairs into my first floor flat. The customer service person said they wouldn't be able to (ground floor only).They really need to think about hassle and stress this policy causes for customers who don't live on the ground floor .

Date of experience: March 23, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with our delivery driver who went above and beyond to assist you with taking the appliance up to your first-floor flat. We appreciate your feedback regarding our policy and will definitely take it into consideration for future improvements to better serve all our customers.

Best regards,
Helen


Rated 5 out of 5 stars

Great outdoor kitchenen.

I bought an outdoor kitchen which I thought was great value. It was quite easy to assemble with good instruction booklet. All components are well built. Would definitely recommend.

Date of experience: March 27, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us regarding the outdoor kitchen you purchased. We're delighted to hear that you found it to be great value, easy to assemble with clear instructions, and well-built components. Your recommendation means a lot to us!

If you're looking for more quality products, we invite you to explore our range at Laptops Direct for other fantastic deals.

Best regards,

Naomi


Rated 5 out of 5 stars

Could not believe how quickly this…

Could not believe how quickly this order came.
Ordered 7 45 on Sunday morning and was here 3.45 on Monday.
Now that's what you call customer service.
What a company,alot of companies could learn from this.
Happy customer thankyou

Date of experience: March 27, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you for your fantastic review! We are delighted to hear that you were impressed with the speed of your order delivery. Providing efficient service is a top priority for us, and we are thrilled to have met your expectations.

We appreciate your kind words and are grateful for your support. If you ever need anything else, please don't hesitate to reach out.

Best regards,
Mark


Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, ordered on Sunday chose std delivery not express and arrived on the Monday!
Not installed yet but cooker hood looks like a quality piece of kit 👍

Date of experience: March 27, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your experience with us! We're thrilled to hear that your order arrived so quickly, even with standard delivery. We're sure that the cooker hood will not only look great but also perform superbly once installed.

If you need anything else or are looking for more quality pieces of kit, feel free to visit our website.

Best regards,
Naomi


Rated 5 out of 5 stars

Good

The delivery was good, the men put the tray inside where we wanted it, the messages we got were helpful regarding the progress of the delivery.
The tray itself was good, replacing an old tray that hadn't been installed properly by Wickes and anyway had to be removed to access Wickes pipework which was leaking. The tray so far seems ok.

Date of experience: March 20, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery went smoothly and that the delivery team was able to place the tray exactly where you wanted it. It's great to know that you found the progress updates helpful and that the tray itself is meeting your expectations.

If you're ever in need of more home improvement products, feel free to check out our range at Better Bathrooms for more options that might interest you.

Best regards,
Naomi


Rated 4 out of 5 stars

ELectriq EAP500HC

I was given wrong info by the sales man when I asked if this machine used the same filters as the model I had and was told incorrectly yes.( that machine rather elderly had failed and I had new filters.
However he did point me to the best machine available for me and I can’t fault its performance in cleaning the air, ease of use and quietness in most modes. An excellent machine and very happy with it.

Date of experience: March 16, 2024

Reply from Appliances Direct

Dear Valued Customer,

We are delighted to hear that despite the initial confusion regarding the filters, you are pleased with the high performance, ease of use, and quiet operation of the new machine recommended to you. It's fantastic to know that it has met your expectations and is keeping the air clean in your home.

Should you ever need any more assistance or are looking for similar top-quality products, we recommend visiting Laptops Direct for a wide range of options to suit your needs.

Best regards,

Naomi


Rated 5 out of 5 stars

Great website and helpful customer…

Great website and helpful customer service providing additional clarity on item purchased.
True to word, the item was delivered the next day (Saturday). Well packaged and item was as described and seen online. Highly competitive pricing.
Would definitely use this company again!

Date of experience: March 25, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for your fantastic review! We are delighted to hear that you found our website great and our customer service helpful in providing clarity on your purchased item. It's wonderful to know that your item was delivered the next day as promised, on a Saturday, and that it arrived well-packaged and exactly as described online. We're also thrilled that you found our pricing highly competitive.

We look forward to welcoming you back for your future appliance needs!

Best regards,
Mark


Rated 5 out of 5 stars

Replacement of Faulty Lawnmower Experience

I purchased a Flymo Lawnmower in May 2023 which was not used over the winter and when using again in March 2024, worked for a few minutes and then completely stopped. I contacted customer service and a very helpful guy discussed the problem and arranged for the item to be collected the next day and returned to them.
The collection was made, and I was messaged when it arrived at the returns centre with info that I would be informed within 3 days of how the problem was to be resolved. 2 days later I was contacted by phone and a replacement unit was agreed to be sent, it was delivered the next day. First class customer service, can't get better than that, add the fact that the prices are very competitive and they have the whole package.
I highly recommend this company and will definitly be using them again,

Date of experience: February 06, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for taking the time to share your positive experience with us regarding your Flymo Lawnmower purchase. We are delighted to hear that our customer service team was able to assist you promptly and efficiently when your lawnmower experienced issues.

We are thrilled that the replacement unit was swiftly arranged and delivered to you, ensuring minimal inconvenience on your end. It's fantastic to know that you found our prices competitive and that you had a great overall experience with us.

We appreciate your recommendation and look forward to serving you again in the future. If you ever need appliances, laptops, or furniture, feel free to explore our other brands for a wide range of quality products.

Best regards,

Naomi


Rated 5 out of 5 stars

Appliances Direct are my shop to go to

Appliances Direct always has a good selection of white goods and competitively priced. Much better than going through Amazon! I ordered and selected fast delivery and items came next day before midday. It was their electriQ brand, which was just as good as some of the famous brands, if not better.

Date of experience: March 24, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our selection of white goods competitive and that our fast delivery service exceeded your expectations with your electriQ brand items arriving promptly.

If you're looking for more great deals on appliances, we recommend visiting our sister brand Laptops Direct for a fantastic range of laptops and tech products.

Best regards,
Naomi


Rated 1 out of 5 stars

AVOID

AVOID! Tumble dryer delivered with what driver said was a small dent on side, but he would report damage and App Direct would compensate. Nothing heard and 2 months later, machine making constant grinding sound. Paid extra for Hotpoint extended guarantee for repair. Found drum, entire frame and front panel twisted and had to replace. More likely had been dropped off the back of the van. App Direct not interested and said never pay compensation. Seems from other reviews they specialise in delivering damaged goods. Be warned!

Date of experience: March 18, 2024

Reply from Appliances Direct

Hi Kea,

Thank you for taking the time to leave us a review; we do appreciate it.

Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.

I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.

Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.

Kind Regards,
Dyann


Rated 2 out of 5 stars

Bought washing machine with “deinstall…

Bought washing machine with “deinstall of old” and “install of new”. Got a call to confirm additional instructions. On the day of delivery the delivery company (3rd party) has announced “deinstall of old” was not included on papers. Called support, they “opened an issue” and didn’t call back within 24hours. On 2nd call they tell me “we can rebook the installation, but it will be in at least 5 days”. Rubbish.

Date of experience: March 25, 2024


Rated 4 out of 5 stars

Gas hob and installation paid for and not fitted.

Arranged delivery and fitting of a gas hob which went ok until the gas fitter turned up with it. He refused to fit it as the hood above the cooker is 65cm. New regulations now state the hood has to be at least 75cm. Ok, no one’s fault but the average person ordering doesn’t know this and this should be pointed out and questioned at the point of purchase. I have paid £150 for fitting that I am sure I wont get back, which isn’t really fair. I understand regulations are there for a reason but the easte of time and money could’ve been easily avoided. *UPDATE* after seeing this review and without me having to do anything, appliances direct have issued a refund. It’s not the problems you have with a company that cause issue with people, it’s how that company deals with them. They removed the headache for me so thanks and well done! I will definitely use you again

Date of experience: March 23, 2024

Reply from Appliances Direct

Hello Philip,

Thanks for your review.

Please accept my apologies for the issues you faced during the delivery of your gas hob. I understand you paid for the installation service, which did not occur. This is certainly not the experience we expect our customers to have. I want to assure you that this has been fed back to our Logistics Team, who will work with our drivers to improve if they feel this is necessary.

After looking into this further, I have issued a refund for this extra service, please allow 3-5 working days for it to appear in your account.

I hope this is an acceptable resolution to your review, but if you require any further support, please do not hesitate to contact us.

Kind Regards,
Dyann