Appliances Direct Reviews 133,521

TrustScore 4.5 out of 5

4.3

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the prices, often finding them to be competitive. The quality of the products generally meets expectations, and the delivery service is usually efficient, with some even receiving their orders earlier than expected. Consumers also appreciate the helpfulness of the salespersons, especially when clarifying product information. However, some people have reported issues with the delivery service, including cancellations and delays. Others have had problems with the installation service, encountering difficulties with the fit or removal of old appliances. A few consumers have also mentioned challenges in contacting customer service and some have expressed frustration with products arriving with damages.See more

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars
Verified

Easy to order, great prices. Good customer service prior to delivery, phone call to confirm delivery details etc. However delivery men rude and unhelpful. They moaned about having to take the new free... See more

Rated 5 out of 5 stars
Verified

Very efficient service and delivery….. actually arrived a day earlier than initially expected, but we were informed at each stage. Best price we could find anywhere, and we did look. Overall delighted... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service. I ordered on Monday, normal delivery, and received it Tuesday morning! It's just been installed and I'm very happy with it though the hood is slightly smaller than the previous one but... See more

Rated 5 out of 5 stars
Verified

Second time using Appliances Direct (actually trading as Laptops Direct this time). Needed to check missing info about a product and telephone salesperson was very helpful. Bought 2 items - both arri... See more

Company replied


Company details

  1. Appliance Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store

Written by the company

We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.

Appliances Direct

Written by the company

Returns
Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
We do installation
Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
Environmentally aware
We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
1,000,000+ happy customers
We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
Contact
Got a question? We’re always happy to help 03300 412 271

Contact info

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4.3

Excellent

TrustScore 4.5 out of 5

134K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

read the reviews paid a bit more as i…

read the reviews paid a bit more as i wanted great customer service, ordered a £900 fridge freezer, they use arrowxl as a courier which are alwful,, dragged the fridge over my amtico floor and its scratched even though we said several times be careful of the floor. plus the fridge has dents on the front door of it, two, the courier even said when my wife said be careful of the floor ''oh my days'' as if we are annoying him. now have to submit a claim to the courier and pictures to appliances direct, but my worry is they will use those jokers to take it away, good reviews we will see how they respond to me but i reckon the all the good are fake reviews after my experience. spend your money elsewhere . oh and dont forget i paid the extra money on checkout for the courier to bring it in the house and damage the floor, more fool me, not even the cost its the pain dealing with it, its amitco flooring, its not easy to replace of find a new tile. what a mess

Date of experience: July 26, 2025

Rated 5 out of 5 stars
Verified

Great product but allow 4 hours to assemble

Delivery was good and the driver very courteous. I’m not going to say it was an easy build and certainly you need 2 people. However it all went together as per the instructions. It took the 2 of us and we are quite capable about 4 hours. Everything worked out great including the burners and tap etc. We did need some tape on the tap connector to stop a leak but no problem.

Date of experience: July 26, 2025

Rated 5 out of 5 stars
Verified

From the ease of ordering to the next…

From the ease of ordering to the next day delivery. Quality of the goods and everything to do with my recent purchase from you has been amazingly uncomplicated.
Great quality and value for money.
We are extremely pleased with the whole experience. Thank you

Date of experience: July 26, 2025

Rated 1 out of 5 stars
Verified

Delivery was 2 hrs early so freezer…

Delivery was 2 hrs early so freezer wasnt dry which was not ny fault driver said he would contact customer services to rearrange for it to be fetched total lies as spoken to company and they do not do this i will not use this company again carnt stand liars

Date of experience: July 26, 2025

Rated 5 out of 5 stars
Verified

Great service

Great service. I ordered on Monday, normal delivery, and received it Tuesday morning! It's just been installed and I'm very happy with it though the hood is slightly smaller than the previous one but that's being sorted. Will definitely buy from you again.

Date of experience: July 24, 2025

Rated 5 out of 5 stars
Verified

Fantastic service again,24 hour…

Fantastic service again,24 hour delivery chosen and it was delivered to my daughter at her new home,we live 300 miles apart and still managed to get the cooker to her the next day.thank you for the amazing service.

Date of experience: July 26, 2025

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