Easy to order, great prices. Good customer service prior to delivery, phone call to confirm delivery details etc. However delivery men rude and unhelpful. They moaned about having to take the new free... See more
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Very efficient service and delivery….. actually arrived a day earlier than initially expected, but we were informed at each stage. Best price we could find anywhere, and we did look. Overall delighted... See more
Company replied
Great service. I ordered on Monday, normal delivery, and received it Tuesday morning! It's just been installed and I'm very happy with it though the hood is slightly smaller than the previous one but... See more
Second time using Appliances Direct (actually trading as Laptops Direct this time). Needed to check missing info about a product and telephone salesperson was very helpful. Bought 2 items - both arri... See more
Company replied
Company details
Written by the company
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Appliances Direct
Written by the company
- Returns
- Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
- We do installation
- Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
- Environmentally aware
- We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
- Contact
- Got a question? We’re always happy to help 03300 412 271
Contact info
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
- 0871 984 4416
- emessage@appliancesdirect.co.uk
- www.appliancesdirect.co.uk
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Replied to 98% of negative reviews
Typically replies within 48 hours
read the reviews paid a bit more as i…
read the reviews paid a bit more as i wanted great customer service, ordered a £900 fridge freezer, they use arrowxl as a courier which are alwful,, dragged the fridge over my amtico floor and its scratched even though we said several times be careful of the floor. plus the fridge has dents on the front door of it, two, the courier even said when my wife said be careful of the floor ''oh my days'' as if we are annoying him. now have to submit a claim to the courier and pictures to appliances direct, but my worry is they will use those jokers to take it away, good reviews we will see how they respond to me but i reckon the all the good are fake reviews after my experience. spend your money elsewhere . oh and dont forget i paid the extra money on checkout for the courier to bring it in the house and damage the floor, more fool me, not even the cost its the pain dealing with it, its amitco flooring, its not easy to replace of find a new tile. what a mess
Date of experience: July 26, 2025
Delivery came the next day along with…
Delivery came the next day along with prior updates.
Date of experience: July 24, 2025
Great product but allow 4 hours to assemble
Delivery was good and the driver very courteous. I’m not going to say it was an easy build and certainly you need 2 people. However it all went together as per the instructions. It took the 2 of us and we are quite capable about 4 hours. Everything worked out great including the burners and tap etc. We did need some tape on the tap connector to stop a leak but no problem.
Date of experience: July 26, 2025
Great value for money
Great value for money. Delivered Very quickly. Thank you.
Date of experience: July 26, 2025
Excellent ordered one day arrived the…
Excellent ordered one day arrived the next, brilliant
Date of experience: July 26, 2025
Excellent service and good value for…
Excellent service and good value for money.
Date of experience: July 26, 2025
Pleased with the product
Pleased with the product. Delivery was 2 days earlier than expected.
Date of experience: July 23, 2025
From the ease of ordering to the next…
From the ease of ordering to the next day delivery. Quality of the goods and everything to do with my recent purchase from you has been amazingly uncomplicated.
Great quality and value for money.
We are extremely pleased with the whole experience. Thank you
Date of experience: July 26, 2025
Delivery was 2 hrs early so freezer…
Delivery was 2 hrs early so freezer wasnt dry which was not ny fault driver said he would contact customer services to rearrange for it to be fetched total lies as spoken to company and they do not do this i will not use this company again carnt stand liars
Date of experience: July 26, 2025
Fantastic all round won’t be the last…
Fantastic all round won’t be the last you see of us nice one appliance Direct 👍
Date of experience: July 26, 2025
Small fan for desk and travel
Arrived quickly the fan is small and compacted wanted it for travel
Date of experience: July 23, 2025
Great service
Great service. I ordered on Monday, normal delivery, and received it Tuesday morning! It's just been installed and I'm very happy with it though the hood is slightly smaller than the previous one but that's being sorted. Will definitely buy from you again.
Date of experience: July 24, 2025
Happy customer
Good communication. Delivered on time by polite and friendly driver. Would recommend this firm.
Date of experience: July 26, 2025
Five star really just don't get…
Five star really just don't get involved with the free beer club
Date of experience: July 24, 2025
Pleasantly surprised by the promptness…
Pleasantly surprised by the promptness of delivery. It made my experience with this company extremely pleasant. Thank you.
Date of experience: July 25, 2025
Fantastic service again,24 hour…
Fantastic service again,24 hour delivery chosen and it was delivered to my daughter at her new home,we live 300 miles apart and still managed to get the cooker to her the next day.thank you for the amazing service.
Date of experience: July 26, 2025
One of the easiest transactions/order…
One of the easiest transactions/order and delivery services l have used
The only minus was to do with the add on offers,(beer). Stick with what you are good at
Date of experience: July 25, 2025
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