Verified
Lovely little powerful AC unit. Perfect for the space. Quick efficient delivery. Assembly instructions were in too-small print (as usual) with poor illustrations. Should provide a link to an video... See more
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Verified
Great choice and price - in-built cooker delivered on time, by great delivery team. 2nd purchase of vacuum cleaner, ALSO due today - via DPD not so good. Very rude driver, refused to leave my delive... See more
Company replied
Verified
Ordered a new cooker , could have had next day !!! But picked a day later in the week- paid extra for removal of old appliances and rubbish from new one - The day before I was informed of timings... See more
Verified
Needed a new phone quickly because current phone stopped working. Found new Samsung S24+ phone on Appliances Direct, £200 cheaper than Currys and Argos. Ordered phone in evening and it was delivered n... See more
Company details
Written by the company
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Appliances Direct
Written by the company
- Returns
- Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
- We do installation
- Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
- Environmentally aware
- We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
- Contact
- Got a question? We’re always happy to help 03300 412 271
Contact info
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
- 0871 984 4416
- emessage@appliancesdirect.co.uk
- www.appliancesdirect.co.uk
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4.4
Excellent
133K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Verified
Rechargable Fan
I ordered a rechargable fan which came super quick and I am very happy with the product.
Date of experience: July 09, 2025
Verified
Very well packaged and dispatched the…
Very well packaged and dispatched the next day. The barbecue is a sturdy construction with everything needed. Screw kit was comprehensive and instruction clear. Enjoyed the assembly and pleased with the free trolly. Looking forward to our first cook...
Date of experience: July 09, 2025
Verified
Nice experience with you guys so far…
Nice experience with you guys so far comes with what you need but I recommend that you put in the required cable size and how many core it will be before unpacking to figure it out, thanks
Date of experience: July 06, 2025
Verified
Verified
Excellent service and fast delivery
Excellent service and fast delivery
Date of experience: July 05, 2025
Verified
What a pleasure of a company no hassle…
What a pleasure of a company no hassle no fuss quick delivery will definitely recommend and will purchase more
Date of experience: July 07, 2025
Avoid this company at all costs as they do not honour promises
I purchased an Electriq SF12000 air conditioning unit from Appliances Direct two years ago (sales order 45887618). This was the second air con unit I had bought from them as the first unit has worked really well.
While this unit worked well initially, this year the performance has been poor as it keeps filling with water after only 3-4 hours of running (last year it didn’t even fill up with water over 2-3 months of use).
This means the unit starts beeping during the night and wakes my daughter up. It is also not cooling as well as before. However I wasn’t concerned about this when I called up Appliances Direct as I had purchased a 5 year warranty from them when I bought the item to ensure peace of mind.
From the minute I have called Appliances Direct with this issue, they have been extremely unhelpful and put as many barriers as possible in my way to avoid honouring the warranty. I have dealt with somebody different each time with no continuity of service. In the end a case manager told me that my warranty was not valid as my venting unit was running at n angle of more than 30 degrees to the horizon when I vented the unit out of the window. However this was the only way to get the vent out of the window as the unit sits on the floor. I was told that I should have taken the wheels off the unit, rested the unit precariously on a high table and then vented it that way! Funny how this was not mentioned in the manual.
In summary they have refused my claim. The best they could do was offer a 15% discount for a replacement unit.
My advice is avoid this company and avoid this air conditioning unit (I think they make the unit themselves). Disgraceful customer service I will be raising this further with Trading Standards and my credit card issuer
Date of experience: July 08, 2025
Verified
Still haven't received product
Still haven't received product. Tried calling helpline. No one answers
Date of experience: July 09, 2025
Verified
Verified
Booked delivery slot for the 4th
Booked delivery slot for the 4th. Had to chase up, eventually got delivered 7th. The cleaner is 100%. Just poor delivery service and communication.
Date of experience: July 09, 2025
So impressed with Appliances Direct
So impressed with Appliances Direct. I have never used them before (actually I had never even heard of them! ) I ordered a Shark cordless hoover and did lots of price comparisons beforehand and Appliances Direct offered the best price, I ordered it Tuesday afternoon, it was free delivery and it came Wednesday lunch time via DPD .... very impressive.
Hoover is excellent.
Date of experience: July 09, 2025
Verified
Customer care ok product not working
Hi Team
Please can I just say purchase and delivery
Are fine but unfortunately the product doesn't work and I will be contacting you to return the item , sorry.
Reason the ice machine dose one ice drop then stops the refill flashes all the time even when it's full.
Date of experience: July 09, 2025
Verified
Easy transaction and delivery
Easy transaction and delivery, spot on .
Date of experience: July 09, 2025
Verified
Verified
Poor instructions to change door configuration
They wanted £190 to changed fridge door from left to right opening
Date of experience: May 28, 2025
Verified
It was easy to order the product
It was easy to order the product, in this case, a portable a/c unit and it arrived before the advertised date.
Courier was also efficient and helpful.
Date of experience: July 06, 2025
POOR CUSTOMER SERVICE
I spoke to Joanna Guzman from customer services and she would not escalate my complaint to senior member of staff.
I did not receive the items l paid for, appliances direct would not refund or resend me the items per my invoice. I was told the wrongly delivered items l did receive would have to be returned before they could rectify THEIR MISTAKE.
They kept saying they would contact me and nobody did. I had to keep calling in to get clarification about what was happening with my order to then be met with a condescending response.
To say I'm disappointed is an understatement. There was no apology, except when l said they were unapologetic, only then l got an insincere response.
I will not be ordering from this company ever again. I would advise others not to also. The customer service department is poor.
Date of experience: July 09, 2025
Verified
Straight forward purchase and good…
Straight forward purchase and good delivery with dpd
Date of experience: July 05, 2025
horrible
horrible, faulty item with no way of returning so far. calling them is a real nightmare advoid at all costs
Date of experience: July 09, 2025
Verified
The radiator pGood looking radiator urchased has not yet been…
The radiator purchased has not yet been fitted so unable to review it as working. However the delivery was prompt and we were kept informed of status of the delivery throughout.The radiator looks good.
Date of experience: July 06, 2025
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