Laptops Direct Survey
Thinking back to your most recent visit to Laptops Direct, what was your primary goal?
Browsing for tech inspiration or comparing prices
Looking to buy a specific phone, laptop, PC, or component
Reading a "How To" article for advice or "Tech It From Us" page for the latest tech news
Checking the status of an existing order
Arranging a return or seeking technical support
On a scale from 1-10, how straightforward was it to locate the exact tech products or information you needed on our website? (1 = Very difficult, 10 = Very easy)
1
2
3
4
5
6
7
8
9
10
Did you use the filters on the product listing pages to find a product? If so, were there too many filters or not enough?
Too many filters
Not enough filters
I did not use the filters
Did you interact with any of our "Help & Advice" content (such as our Buying Guides or "Tech It From Us" articles) before making a decision?
Yes
No
I saw them but did not click on them
If you interacted with our "Help & Advice" content which did you interact with?
Buying Guide
'How To' Guide
Tech it From Us
If you read our advice articles, how well did the information clear up any technical questions you had?
Extremely well – it directly influenced my purchase
Moderately well – it was helpful background information
Slightly well – it lacked specific details
Not well at all – it was confusing or too technical
N/A – I did not read the articles
Reflecting on the checkout phase, did you experience any issues or moments of hesitation before completing your payment?
No issues; the process was seamless and I felt confident
Hesitation due to the overall cost
Confusion regarding payment security or lack of preferred payment methods
Technical difficulties (e.g., slow loading, errors, or form glitches)
Uncertainty about the return policy or delivery timelines
The process felt too long or required too much unnecessary information
Before checking out I did not feel confident that I knew the product well enough
What nearly stopped you from purchasing a product with Laptops Direct?
Lack of trust in the brand
Delivery fees & timelines
The price of the chosen product
Confusion about the product
Warranty of the product
Negative reviews
How do the prices on Laptops Direct compare to your expectations?
1 = Much lower than expected
2 = Somewhat lower than expected
3 = Exactly as expected
4 = Somewhat higher than expected
5 = Much higher than expected
How satisfied were you with the delivery speed and the protective packaging of your tech items upon arrival?
1
2
3
4
5
After unboxing and setting up your new device, how accurately did the website’s product description and specifications match the actual item? (1 = Did not match at all, 5 = Perfect match)
1 = Did not match at all
2
3
4
5 = Perfect match
If you reached out to our customer service team regarding your recent order, how would you rate the resolution provided?
Excellent – resolved quickly and clearly
Good – resolved, but took some time
Average – standard response
Poor – unhelpful or still unresolved
N/A – Did not contact support
Based on your complete journey with us, from researching to receiving your tech, how likely are you to recommend Laptops Direct to a friend or colleague? (1 = Not at all likely, 10 = Extremely likely)
1
2
3
4
5
6
7
8
9
10
In your own words, what is one specific change we could make to improve your next shopping experience with us?
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