Appliances Direct Reviews

111,445  •  Excellent
TrustScore 4.5 out of 5

4.4

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111,445 total

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Rated 5 out of 5 stars

The delivery guys were great

The delivery guys were great! They arrived exactly on time, were very considerate and really did a great job. They installed the dishwasher speedily and without any issues. The machine itself has no external bumps or scratches and was very clean inside. Just finished a full cycle and the dishes are sparkling ✨️ As a returning customer I just want to say, thanks again Appliances Direct I am a very happy customer.

Date of experience: April 24, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with us! We are delighted to hear that our delivery team provided excellent service by arriving on time, being considerate, and installing your dishwasher quickly and efficiently. It's fantastic to know that the dishwasher arrived in perfect condition, clean inside, and that it's working well with sparkling results after a full cycle.

We truly appreciate your continued support as a returning customer. If you ever need anything else, please don't hesitate to reach out.

Best regards,
Naomi

Rated 5 out of 5 stars

Efficient delivery

Price was great and love the product. Really easy ordering system and fast delivery. Very efficient delivery with 1 hour time slot given along with a security pin which for a high value item seems like a really good idea and worked be well

Date of experience: April 24, 2024

Rated 5 out of 5 stars

Ordering to delivery was swift and very efficient.

Ordering to delivery was swift and very efficient. I find the company’s communication system first class, keeping the customer informed every step of the way. If there is any problem it is quickly resolved. I will definitely buy from them again.

Date of experience: April 21, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with us! We are thrilled to hear that you found our ordering process swift and efficient, and that you appreciated our communication system. It's great to know that any issues you encountered were resolved quickly. We look forward to serving you again in the future!

Best regards,
Naomi

Rated 5 out of 5 stars

I had a very good experience with this company …

This company is very good it surprised me I ordered online and within half an hour I had a phone call confirming my order when it would be delivered how it would be delivered. I think this is a wonderful company and I will use it again and I have recommended it to people.

Date of experience: April 26, 2024

Rated 5 out of 5 stars

Ordered 50/50 fridge freezer

Ordered 50/50 fridge freezer. Very easy to order and make payment on-line. Delivery was arranged a few days ahead. Could order next day delivery but more expensive to do so and I was not in a hurry. Paid for recycling of my old unit. Received a 2 hour delivery slot the day before and a call from the driver to say they were 30 minutes away. Helpful delivery team. Received requisite phone call to ask about extended warranty cover which I did not want. Accepted my view and did not push, which was good. Overall a 5* performance from Appliance Direct.

Date of experience: April 25, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us! We're thrilled to hear that ordering your 50/50 fridge freezer was easy and convenient. It's great to know that the delivery process was smooth, with the option to schedule a delivery slot and receive a call ahead of time. We're glad our delivery team was helpful and that you appreciated our approach to offering extended warranty cover without any pressure.

We invite you to explore our range of products at Laptops Direct for any future tech needs.

Best regards,

Naomi

Rated 4 out of 5 stars

Faulty water valve

Good delivery procedure. Was called a few hours before the delivery to confirm. The washing machine water valve had been pushed through into the machine so I had to take the lid off and re- engage it. However for many that would have been a service callout. So only 4 stars. Excellent condition for a refurbished machine and so far it is working perfectly.

Date of experience: April 26, 2024

Reply from Appliances Direct

Thank you for your feedback on your recent delivery experience. We're glad to hear that the delivery procedure went smoothly and that your refurbished washing machine is in excellent condition and working perfectly. We apologise for the inconvenience with the water valve but are pleased to know you were able to resolve it. Should you need any further assistance, please don't hesitate to reach out.
Best regards,
Naomi

Rated 1 out of 5 stars

Pretty bad experience all around

Pretty bad experience all around, I’d say. Bought a fridge-freezer and regretted it almost instantly: numerous texts and emails telling me all about things I didn’t want to know. I unsubscribed from all of them but they kept coming. Then the next working day I get a phone call from someone telling me they wanted to set up a business account for me. Just hassle for the sake of hassle. Then when the delivery guys turned up they hadn’t called before arriving and were annoyed that I took 6-7 mins to get to the house.

Date of experience: April 25, 2024

Rated 4 out of 5 stars

NDD9725DA washer dryer

Great communication from start to finish buying a washer dryer. Price was competitive and delivery options were good. Website could do with more details of product features as I've ended up with a product (NDD9725) that has less features than my 17 year old WDD960! Apart from that, great thanks!

Date of experience: April 23, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your experience with us! We're delighted to hear that you found our communication excellent and that you appreciated our competitive pricing and delivery options when purchasing the washer dryer. Your feedback regarding the product features is valuable to us, and we will certainly take this into consideration for future improvements. We're glad you had an overall positive experience with us!

Best regards,

Naomi

Rated 4 out of 5 stars

Delivery drivers were excellent

Delivery drivers were excellent. Text message time window not so good.
First message text message said time window 7am to 10.16am, fine I thought. 2 mins later another text said my time window was 6.16am to 10.16.. With a call 30mins before. Not a customer friendly or acceptable start time as far as I was concerned and I wasn't going to be getting up at 5.30am in the morning for a delivery.
Luckily the drivers called 30 mins before and arrived just after 8.30am so all good in the end.
I suggest Appliances Direct need to sort out their delivery time text messages.
Happy with my purchase and speed of getting it from order to delivery.

Date of experience: April 26, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your feedback with us. We're thrilled to hear that you found our delivery drivers excellent. We apologize for any inconvenience caused by the time window confusion in the text messages. Your insights are truly valuable, and we'll certainly look into improving our communication for a smoother delivery experience in the future.

We're delighted that despite the initial hiccup, you were happy with your purchase and the swift delivery process. If you ever need more appliances, we recommend checking out our website for a wide range of options.

Best regards,
Naomi

Rated 5 out of 5 stars

Great place for quality goods

I’ve previously purchased from here and I have always been delighted with the goods and the service. As a matter of fact I have directed a number of friends this way too who have all made purchases. Shame I’m not on commission lol :)

Date of experience: April 26, 2024

Reply from Appliances Direct

Hello,

Thank you for your continued support and for recommending us to your friends! We are thrilled to hear that you have been delighted with both our products and service. Your loyalty means a lot to us, and we truly appreciate your kind words. If you ever need anything else, feel free to visit our other brands for a wide range of products.

Best regards,
Mark

Rated 5 out of 5 stars

I would 100%recommend appliance direct.

I would 100%recommend appliance direct.
After ordering my microwave which is excellent and a great price, they actually rang me the next day to confirm my order and told me when I would get it.
I got a text on the day it was arriving with the name of the driver. And the exact time. Exceptional service.

Date of experience: April 25, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you so much for your fantastic feedback! We are thrilled to hear that you had a great experience with us while ordering your excellent microwave at a great price. It's wonderful to know that our team went above and beyond by confirming your order promptly and providing you with all the necessary information about the delivery.

We take pride in offering exceptional service, and we are delighted that you found it to be so. If you ever need anything else, please don't hesitate to reach out.

Best regards,

Naomi

Rated 5 out of 5 stars

Go to company for household appliances

I will definitely use appliances direct again as the price was very competitive and also I had a question after I bought the products and this was answered with the phone being picked up after a couple of rings. Excellent service.

Date of experience: April 25, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for sharing your positive experience with us! We are thrilled to hear that you found our prices competitive and that our customer service team was able to assist you promptly and efficiently. We strive to provide excellent service to all our customers, and we are delighted to have met your expectations.

Should you have any more questions or require further assistance in the future, please do not hesitate to reach out.

We also recommend checking out our other brand, Laptops Direct, for a wide range of laptops and tech products.

Best regards,

Fran

Rated 5 out of 5 stars

Great value, easy website and fab staff!

So, finally our old cooker decided that it wasn't going to cook anymore - so I started looking for a new one and fell in love with one... A quick search on the web found Appliances Direct had the best price so I decided to give them a try. Placed my order on Sunday morning. On Monday they sent me an email and gave me a ring to set up a time slot for delivery on Tuesday.

Tuesday came and, sure enough, bang on time within the 2 hour window, their 2 man team delivered and set up my new cooker. Delivery team were friendly, efficient and fantastic and I was up and away in 20 mins.

Later in the day, I received a courtesy call to make sure everything was done and dusted fine and also to explain the warranty and how to arrange service should anything ever go wrong - extremely friendly staff on the phone and no pushy sales tactics (which was very refreshing!)

Overall, a fantastic customer experience from the ordering process, to delivery, to the aftersales.

Definitely a company I would do business with again based on this experience.

Date of experience: April 22, 2024

Reply from Appliances Direct

Dear Customer,

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you found your new cooker and had such a positive experience with the ordering process, delivery, and aftersales support. It's fantastic to know that our team provided friendly and efficient service while setting up your new appliance.

If you ever need anything else in the future, we would love to welcome you back. In the meantime, if you're in need of any other products, we recommend checking out Laptops Direct for a great selection of laptops and tech gadgets.

Thank you once again for choosing us!

Best regards,
Naomi

Rated 5 out of 5 stars

Amazing Service

I ordered a new double oven on Monday afternoon and received a text saying it would arrive the following morning. True to their word, the new oven arrived at 7:05 AM on Tuesday, was installed and operational by 7:30 AM, allowing me to make my usual morning toast by 7:45 AM. Truly amazing service.

Date of experience: April 25, 2024

Reply from Appliances Direct

Thank you for sharing your fantastic experience with us! We are thrilled to hear that your new double oven was delivered promptly and efficiently, allowing you to enjoy your morning toast without any delay. We strive to provide exceptional service, and we are delighted that we could meet your expectations. If you ever need anything else, don't hesitate to visit Laptops Direct for a wide range of tech products.

Best regards,
Fran

Rated 3 out of 5 stars

Ordering was easy

Ordering was easy
Delivery was not good
No notifications
Customer service couldn’t track
Had to be here for potentially 12 hours
Delivered in 8 hrs but had no idea
Very annoying
Turned out they had the wrong tel no ?
Strange because I already had message week before saying despatched

Date of experience: April 26, 2024

Rated 5 out of 5 stars

Get the ElectriQ washer

Got the ElectriQ integrated washer/dryer, and what a great little machine - dozens of wash/dry settings, and quiet too. Installed quickly and professionally. The only downside was the hard sell on the 'Freedom' insurance which I'm sure is good value but the small print suggests it doesn't actually kick in until the warranty expires.

Date of experience: April 10, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for choosing the ElectriQ integrated washer/dryer from Appliances Direct! We're thrilled to hear that you're enjoying the variety of wash/dry settings and the quiet operation of the machine. It's great to know that the installation was quick and professional.

We appreciate your feedback regarding the 'Freedom' insurance and understand your concern about the coverage starting after the warranty expires. If you're looking for more options, we invite you to explore our other brands for a wide range of products.

Thank you for taking the time to share your experience with us!

Best regards,

Naomi

Rated 5 out of 5 stars

Excellent

Excellent. Quiet, effective, beautiful design. Easy to use, easy to empty. Great dehumidifier amazing how much water it collects.Very happy with the purchase. Looks sleek and modern. Has plenty different settings. Laundry option works amazing.

Date of experience: April 24, 2024

Reply from Appliances Direct

Thank you for sharing your fantastic feedback with us! We're thrilled to hear that you are enjoying the quiet, effective, and beautifully designed dehumidifier from Appliances Direct. It's great to know that you find it easy to use, with plenty of settings, and that the laundry option works amazingly well. We're delighted that you are happy with your purchase and that it meets your expectations. If you're ever in need of more household essentials, feel free to check out our range at Better Bathrooms for more great products.
Best regards,
Helen

Rated 5 out of 5 stars

Everything was fantastic

Everything was fantastic. Fast delivery and I absolutely love my new American fridge freezer. Customer service was spot on as well give me all the advice I needed. He was a laugh, well spoken and funny. I’m really have I bought my fridge/freezer from this company. Hopefully we will do business again in the future. Thanks so much.

Date of experience: April 22, 2024

Reply from Appliances Direct

Hello,

We are thrilled to hear that you had a fantastic experience with us! It's great to know that your new American fridge freezer arrived quickly and that you love it. We're glad to hear that our customer service was helpful and provided you with the advice you needed.

We appreciate your kind words and are delighted that you are happy with your purchase. We look forward to the possibility of doing business with you again in the future.

Thank you so much for choosing us!

Best regards,
Helen

Rated 1 out of 5 stars

Delivery Issues

I placed an order and paid extra for specific delivery date (25 April). Received message from courier on 25 April to say it would be delivered on 26 April - not happy as I had taken day off work and booked tradesman for 26th to fit.
Morning of 26th - text from courier advising problem in warehouse so cannot deliver and will contact me again with delivery date
Cannot get anyone at AD or the courier to respond to messages or answer phone - posted on here out of sheer despair!!

Date of experience: April 26, 2024

Reply from Appliances Direct

Hello Mrs Harker,

Thank you for taking the time to leave us a review; we do appreciate it.

Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.

I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.

Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.

Kind Regards,
Dyann

Rated 5 out of 5 stars

Outstanding in every respect

Great products, low prices, outstanding service and fast delivery. What more can anyone ask for?
An excellent company to deal with and a straightforward website.

Date of experience: April 25, 2024

Reply from Appliances Direct

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with us. We take pride in offering quality products at affordable prices with excellent service and fast delivery. If you ever need anything else, please don't hesitate to visit our other brands for a similar top-notch experience.
Best regards,
Naomi