I bought my induction hob from them 3…
I bought my induction hob from them 3 years ago, and at purchase they promised a 3-year warranty. The hob broke 2.5 years in, and I was worried that they wouldn't honour the warranty (I worried that they would claim I should have registered with the hob producer, even though they never asked me to), and when they referred me to an external company for the warranty to be serviced (Pacifica) I thought it was a ruse to eventually deny me service... but it wasn't: even though it took a while longer than I would have expected, my appliance was eventually fixed, so thanks AD.
Date of experience: February 28, 2025