Appliances Direct Reviews 129,847

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Just bought Boss Portable BBQ, price was much cheaper than anywhere else, ordering process was quick and easy. Delivery was arranged to suit my diary and was done exactly on time. Can’t fault anything about this purchase and would happily buy from here again.

Rated 5 out of 5 stars

Perfect in all respects. Fridge/Freezer arived next day well with in the 3 hour time slot and I received regular up dates from the couriers.

Two man delivery team from BJS were professional a
nd courtious.

Item was unpacked and packaging and scrap unit were removed as ordered.

No problems with the product.

Rated 5 out of 5 stars

After an extensive online search I came across appliances direct on eBay so I searched the Internet for their main website and found them to be the cheapest around with a great selection.
I ordered
2 items and they were both delivered next day via courier. I would highly recommend this company

Rated 5 out of 5 stars

Love the website, novice radiator buyer and it was really informative and well presented. Radiator fitted today- it’s exactly what I wanted at a good price. On time delivery and updated all the way. I’m changing all my radiators and will defo be buying them from you guys. Thank you 👍👍


Company details

  1. Appliance Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store

Written by the company

We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.

Appliances Direct

Written by the company

Returns
Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
We do installation
Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
Environmentally aware
We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
1,000,000+ happy customers
We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
Contact
Got a question? We’re always happy to help 03300 412 271

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

130K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Perfect in all respects

Perfect in all respects. Fridge/Freezer arived next day well with in the 3 hour time slot and I received regular up dates from the couriers.

Two man delivery team from BJS were professional and courtious.

Item was unpacked and packaging and scrap unit were removed as ordered.

No problems with the product.

Date of experience: May 02, 2025

Rated 5 out of 5 stars
Verified

Ordered the BOSS Grill Louisiana 18.00…

Ordered the BOSS Grill Louisiana 18.00 one day arrived 13.00 the following day by DPD, brilliant service.
The grill was well packed with easy to follow instructions, no missing items, took about 90 minutes to assemble, looks great, works really well.

Date of experience: May 03, 2025

Rated 5 out of 5 stars
Verified

Great service.

Great service from start to finish. Everything worked like clockwork. And the product is amazing with an equally amazing price.

Date of experience: May 01, 2025

Rated 5 out of 5 stars
Verified

Very well informed about the delivery…

Very well informed about the delivery date and time. Reasonably priced.
Although I have given this 5 stars I was shocked that there was only one young man to lift the washing machine off the lorry and onto the trolley with no tail gate lift, I am sure this should be a two man job.

Date of experience: May 02, 2025

Rated 5 out of 5 stars
Verified

All This For How Much

Nice easy site to find what I wanted at a very good price
Delivery guys phoned 20 minutes before arriving. They were on time, polite and in with both the fridge freezer and the washing machine and gone in 5 minutes
Pretty damn good

Date of experience: April 30, 2025

Rated 5 out of 5 stars
Verified

They delivered next day as promised and…

They delivered next day as promised and my fridge freezer was in perfect condition. The delivery men were experienced and polite and put the product exactly where I asked as well as giving me instructions. I couldn't have had a better experience

Date of experience: May 04, 2025

Rated 5 out of 5 stars
Verified

Regular communication

Regular communication, was given a time slot the day before. Great price with free delivery. Second time in using this company for white goods. Would definitely recommend & i will use the company again if & when needed

Date of experience: April 29, 2025

Appliances Direct logo

Reply from Appliances Direct

Hello,

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our communication regular and that you were provided with a convenient time slot for delivery. It's fantastic to know that you found our prices great and appreciated the free delivery. We're delighted to have earned your recommendation and are looking forward to serving you again in the future for your white goods needs.

Best regards,
Lee

Rated 5 out of 5 stars
Verified

Great experience

Great experience, customer service and price

Date of experience: May 04, 2025

Appliances Direct logo

Reply from Appliances Direct

Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with our customer service and found our prices competitive. We truly appreciate your feedback and look forward to serving you again soon.

Best regards,
Lee

Rated 5 out of 5 stars
Verified

Excellent service very helpful staff…

Excellent service very helpful staff friendly driver and helpful

Date of experience: May 04, 2025

Appliances Direct logo

Reply from Appliances Direct

Hello,

Thank you for your glowing review! We are delighted to hear that you found our staff helpful and friendly, and that our driver provided excellent service. We strive to provide top-notch service to all our customers. If you ever need any more appliances or gadgets, feel free to check out our other site for a wide range of products.

Best regards,

Lee

Rated 5 out of 5 stars
Verified

What amazing service I ordered a…

What amazing service I ordered a microwave oven late evening and it was delivered the next day. After having been let down by a previous supplier it’s good to find a company that provides such excellent service. THANK YOU.

Date of experience: May 04, 2025

Appliances Direct logo

Reply from Appliances Direct

Dear valued customer,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you received your microwave oven promptly and that our service exceeded your expectations. Providing excellent service is always our top priority, and we are delighted that we could restore your confidence in online shopping.

If you ever need any more appliances or electronics, we invite you to check out our range at Laptops Direct for a fantastic selection of products.

Thank you once again for choosing us!

Warm regards,
Lee

Rated 5 out of 5 stars
Verified

Easy to use website

Easy to use website, after service staff very friendly and helpful. Delivery driver and mate very helpful nothing was to much trouble, could not fault them.

Date of experience: May 04, 2025

Appliances Direct logo

Reply from Appliances Direct

Thank you for sharing your positive experience with us! We are delighted to hear that you found our website easy to use and that our after-service staff, as well as the delivery team, provided excellent assistance. We appreciate your kind words and are thrilled that you were satisfied with the service you received. Should you need any more appliances, feel free to visit our website for more options.

Best regards,
Lee

Rated 5 out of 5 stars
Verified

Competitive pricing with delivery as…

Competitive pricing with delivery as promised

Date of experience: May 01, 2025

Appliances Direct logo

Reply from Appliances Direct

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our pricing competitive and that your delivery was as promised. We strive to provide excellent service from start to finish. If you ever need more appliances or electronics, feel free to check out our other brands for a wide selection of products.
Take care!
Mark

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