Appliances Direct Reviews

111,358  •  Excellent
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordered 50/50 fridge freezer

Ordered 50/50 fridge freezer. Very easy to order and make payment on-line. Delivery was arranged a few days ahead. Could order next day delivery but more expensive to do so and I was not in a hurry. Paid for recycling of my old unit. Received a 2 hour delivery slot the day before and a call from the driver to say they were 30 minutes away. Helpful delivery team. Received requisite phone call to ask about extended warranty cover which I did not want. Accepted my view and did not push, which was good. Overall a 5* performance from Appliance Direct.

Date of experience: April 25, 2024

Rated 5 out of 5 stars

Excellent

Excellent. Quiet, effective, beautiful design. Easy to use, easy to empty. Great dehumidifier amazing how much water it collects.Very happy with the purchase. Looks sleek and modern. Has plenty different settings. Laundry option works amazing.

Date of experience: April 24, 2024

Reply from Appliances Direct

Thank you for sharing your fantastic feedback with us! We're thrilled to hear that you are enjoying the quiet, effective, and beautifully designed dehumidifier from Appliances Direct. It's great to know that you find it easy to use, with plenty of settings, and that the laundry option works amazingly well. We're delighted that you are happy with your purchase and that it meets your expectations. If you're ever in need of more household essentials, feel free to check out our range at Better Bathrooms for more great products.
Best regards,
Helen

Rated 5 out of 5 stars

Everything was fantastic

Everything was fantastic. Fast delivery and I absolutely love my new American fridge freezer. Customer service was spot on as well give me all the advice I needed. He was a laugh, well spoken and funny. I’m really have I bought my fridge/freezer from this company. Hopefully we will do business again in the future. Thanks so much.

Date of experience: April 22, 2024

Rated 5 out of 5 stars

Get the ElectriQ washer

Got the ElectriQ integrated washer/dryer, and what a great little machine - dozens of wash/dry settings, and quiet too. Installed quickly and professionally. The only downside was the hard sell on the 'Freedom' insurance which I'm sure is good value but the small print suggests it doesn't actually kick in until the warranty expires.

Date of experience: April 10, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for choosing the ElectriQ integrated washer/dryer from Appliances Direct! We're thrilled to hear that you're enjoying the variety of wash/dry settings and the quiet operation of the machine. It's great to know that the installation was quick and professional.

We appreciate your feedback regarding the 'Freedom' insurance and understand your concern about the coverage starting after the warranty expires. If you're looking for more options, we invite you to explore our other brands for a wide range of products.

Thank you for taking the time to share your experience with us!

Best regards,

Naomi

Rated 5 out of 5 stars

studio ZWC1301 washing machine

Placed an order for a studio ZWC1301, which unfortunately had the delivery date pushed back. Rang to replace it with a refurbished model, which was done in 5 minutes and promptly delivered. Guys bought the machine upstairs, unpacked without leaving loads of polystyrene - a feat in itself, and took our old one away. Would never think I'd be glad to be able to do some washing. Very good service all round.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Customer,

Thank you so much for sharing your positive experience with us regarding your order for the studio ZWC1301. We're delighted to hear that our team efficiently helped you replace the item with a refurbished model and that the delivery went smoothly. It's great to know that the delivery team handled everything professionally, making the process hassle-free for you.

We're thrilled that you're pleased with the service you received, and we hope your new appliance continues to make your life easier. If you ever need anything else, please don't hesitate to visit our other brand for more fantastic products.

Best regards,
Naomi

Rated 1 out of 5 stars

Hob was faulty on arrival

Hob was faulty on arrival. After unpacking and fitting hob refused to work. Qualified electrical engineer installed but found a fault with the hob and after testing concluded that the hob itself was faulty. Still awaiting a reply on my return from Appliances direct. I had an engineer waiting to install, I had to nip out and purchase one from Wickes instead. What a waste of time and money!

Date of experience: April 21, 2024

Rated 5 out of 5 stars

excellent product arrived on time even…Electric ceramic hob

excellent product arrived on time even got a call before it arrived to see if everything was fine well pleased great service wouldnt hesitate to use them again .great prices as well

Date of experience: April 21, 2024

Reply from Appliances Direct

Hello,

We are thrilled to hear that you are pleased with your recent purchase from Appliances Direct! It's fantastic to know that the product arrived on time and that you received a call beforehand to ensure everything was in order. We take pride in providing great service and competitive prices. Thank you for your kind words, and we look forward to serving you again in the future.

Best regards,
Naomi

Rated 5 out of 5 stars

Arrived almost before I ordered it!

Very impressed with these guys. Ordered a wine cooler at 4pm and it arrived by 8am the following day. Delivery guys happily carried it up two flights of stairs and were careful and considerate. Good communication through out - almost too much. Only slight negative is that I would have liked the packaging taken away as part of the service rather than charged as an extra. Will definitely us again though.

Date of experience: April 20, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us! We're thrilled to hear that you were impressed with the swift delivery of your wine cooler and the exceptional service provided by our delivery team. We're glad to know that the communication throughout the process was on point.

We appreciate your feedback regarding the packaging disposal and will take this into consideration for future improvements. If you're looking for more great products and service, we recommend checking out Laptops Direct for a wide range of tech solutions.

We look forward to serving you again soon!

Best regards,
Naomi

Rated 5 out of 5 stars

Excellence in customer service.

We had a problem with an item we purchased in 2021 and Appliance Direct have gone above and beyond our expectation to resolve it. Impressive customer service. Excellent response time. I am very grateful and can highly recommend this company.

Date of experience: April 24, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us! We are thrilled to hear that you found our customer service impressive and that we were able to exceed your expectations in resolving the issue with the item you purchased in 2021. Your recommendation means a lot to us, and we truly appreciate your kind words.

If you ever need any more appliances or electronics, we recommend checking out Laptops Direct for a wide range of products that might interest you.

Best regards,

Ivy

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy.
I had a phone call afterwards checking my order was what I wanted and checking delivery details. Very personal and I was thanked. I felt valued as a customer.
The one downside is that delivery is on top of the item price. In my case it was £15.00

Date of experience: April 22, 2024

Reply from Appliances Direct

Thank you for sharing your experience with us! We're thrilled to hear that you found the ordering process easy and that you appreciated the personal touch with the follow-up phone call. We're delighted that you felt valued as a customer.

We understand your concern about the delivery charge being on top of the item price. If you're looking for a similar positive shopping experience without delivery charges, we recommend visiting Laptops Direct (laptopsdirect.co.uk) for a wide range of tech products.

Thank you for choosing us!
Naomi

Rated 5 out of 5 stars

Good informative service throughout.

Kept informed about delivery times and it was delivered exactly on time. Thought the payment of £15 to unpack the freezer was a bit much as it only consisted of lifting off the cardboard outer packing and a couple of other packing pieces.
Otherwise though very happy with the service including removal of the old appliance.
Did the guarantee on line which was simple enough and easy to follow instructions.

Date of experience: April 21, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your feedback with us! We're thrilled to hear that you were kept informed about the delivery times and that your item arrived exactly on time. We appreciate your comments about the unpacking service, and we will make sure to pass this feedback along to the relevant team for review.

It's great to know that you were pleased with the service, including the removal of the old appliance. We're also glad to hear that registering the guarantee online was a straightforward process with easy-to-follow instructions.

If you ever need more appliances or products, feel free to check out our range at Laptops Direct for more options that might interest you.

Best regards,

Naomi

Rated 5 out of 5 stars

Ordered through AD after being let down by Amazon

We ordered through AD after being let down by Amazon. Purchased a lazy spa at 9 o’clock at night, arrived by 3pm the next day. This was after being told by Amazon it could take up to 7 days. The next day delivery fee through AD is expensive, but the item was actually cheaper than the competitor and so we still saved money. Would highly recommend AD to anyone!

Date of experience: April 16, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your positive experience with us! We are thrilled to hear that you were able to receive your lazy spa promptly after being let down by Amazon. Our next-day delivery service aims to provide convenience and efficiency for our customers, and we're glad it worked out well for you.

It's great to know that despite the cost of next-day delivery, you still managed to save money by purchasing the item at a lower price compared to the competitor. We appreciate your recommendation and are delighted that you are satisfied with your purchase from Appliances Direct.

If you ever need anything else, feel free to explore our other brands for a wide range of products.

Best regards,

Naomi

Rated 4 out of 5 stars

Great Service

Ordered on line, got call next day to confirm items and delivery day. Received messages via text to provide updates. Delivered at correct time. Having kitchen refurb so not out of the box’s and fitted yet but very happy with service and would recommend.
Only negative was I paid extra for a delivery slot 10 -2pm and messages received stated between 8:11 - 12:11 although did did arrive just after 10am so slightly confusing.

Date of experience: April 21, 2024

Reply from Appliances Direct

Dear Customer,

Thank you for sharing your experience with us. We are delighted to hear that you found our service efficient and that you were kept well informed throughout the delivery process. It's great to know that your items arrived at the correct time and that you are satisfied with the service provided.

We appreciate your feedback regarding the delivery time slot discrepancy, and we apologize for any confusion this may have caused. Your recommendation means a lot to us.

If you ever need anything else, feel free to explore our range of products at Laptops Direct, where you can find a variety of tech solutions.

Best regards,

Naomi

Rated 5 out of 5 stars

Delivery guys were great

Delivery guys were great - 5* - but the website re purchase was incorrect and the old cooker could not be collected. However the refund for this was approved instantly upon being requested

Date of experience: April 20, 2024

Reply from Appliances Direct

Dear Customer,

We're thrilled to hear that you had a positive experience with our delivery team - they truly are fantastic! We're sorry to hear about the website issue regarding your purchase and the inconvenience with the old cooker collection. It's great to know that your refund was promptly approved upon request.

If you ever need appliances in the future, we recommend checking out our website at appliancesdirect.co.uk for a wide selection of products.

Best regards,
Ivy

Rated 1 out of 5 stars

Over £2k spent. Zero compromise

I spent over £2k on several items. The day after the order the company called me to sell insurance in case anything breaks before fitting. The order has been delayed several times. That was ok as we were running well behind on our kitchen fit-out – all items were placed carefully and safely and in our garage – with special attention to the most expensive and fragile item – the induction hob. When we opened that particular box 3 weeks later the glass was all broken. I explained everything to the staff over the phone – their response was company policy means you have to open it straight away and let them know. My mistake. However, why is there zero empathy here after the situation was explained? I’m pretty sure they’re not pernicious enough to pull a fast one but the lack of understanding, communication and 'we can’t lose out at any costs’ attitude is disgraceful when such an amount is being spent with them.

Date of experience: April 15, 2024

Rated 5 out of 5 stars

Best service ever

I cannot recommend Appliances Direct enough. Not only was the cooker I ordered £100 cheaper, the service was second to none. Super speedy delivery and the nicest and most polite delivery men ever. Thank you for such an amazing service!

Date of experience: April 21, 2024

Reply from Appliances Direct

Dear valued customer,

Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience with us. It's great to know that you found the cooker you ordered at such a great price and that our delivery service exceeded your expectations. We're delighted that our delivery team was polite and made the experience even better for you.

If you ever need anything else, don't hesitate to visit our other brand Laptops Direct for a wide range of tech products.

Best regards,

Ivy

Rated 3 out of 5 stars

3 stars for delivery 5 for product

Nice to deal with and an absolutely excellent product.
The only reason for not giving 5 stars is that I paid a shocking £45 for Saturday delivery and it wasn't delivered until the next day, Sunday As of yet, I'm still waiting for my delivery cost to be reduced as a sign of good faith.
Then it'll certainly be 5.

Date of experience: April 22, 2024

Rated 5 out of 5 stars

Easy order, super fast shipping

Easy order and payment. Super fast shipping . Great item. Installed yesterday, very straight forward , full directions easy to follow

Date of experience: April 24, 2024

Reply from Appliances Direct

Hello,

Thank you for sharing your positive experience with Appliances Direct! We're delighted to hear that you found the ordering process easy, payment smooth, and the shipping super fast. It's fantastic to know that you received a great item and that the installation was straightforward with clear and easy-to-follow directions. We're thrilled that everything went smoothly for you.

Should you need any more appliances or electronics, feel free to check out Laptops Direct for a wide selection of laptops and tech products.

Best regards,
Naomi

Rated 5 out of 5 stars

Fast, efficient, reliable.

Return customer. Easy to find exactly what I wanted on their website. Check out was straight forward with delivery choices clearly listed and priced. They had the exact model I wanted which was out of stock everywhere else. Delivered in time as promised.

Date of experience: April 18, 2024

Reply from Appliances Direct

Dear Valued Customer,

Thank you for being a return customer and for taking the time to share your positive experience with us. We're delighted to hear that you found exactly what you were looking for on our website, and that the checkout process was straightforward with clear delivery options.

It's fantastic to know that we had the exact model you wanted, especially when it was out of stock elsewhere. We're pleased that your order was delivered on time as promised.

For more great finds and excellent service, we encourage you to explore our other brands for your future needs.

Best regards,

Naomi