Appliances Direct Reviews 130,418

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Whether it's for home or whether it's for rental properties, we always check what's available on Appliances Direct. Good appliances. Good prices. Their own brand Electriq range is really good value. They use ArrowXL for their deliveries - absolutely spot on !

Rated 5 out of 5 stars

Ordered a black Carina bi-fold shower door. Opened box 2 weeks later ready for fitting to find item damaged in a few places, which rendered the door useless (ready for the skip).
Called customer s
ervice and sent photos via my account as proof of damage. To be fare, the box didn't look damaged and we believe the damage was done at the manufacturer's (poor quality control).
They had to check to see if they had another in stock, which they did but we didn't hold out much hope of receiving the new door undamaged.
Item was in stock, and we received the new door 2 days later which was impressive. Thankfully the new door arrived undamaged and looks fantastic.
Just very impressed with customer service, we could not fault. Sometimes things do come damaged which is annoying, but how Appliances Direct dealt with the issue was 5*

Rated 5 out of 5 stars

Quick, efficient service.
When an appliance breaks down you are in the hands of a small selection of companies, with extra hidden charges for delivery, removal of old white goods or fitting.
Ever
ything was clearly laid out and for you to choose the best package.
What's more I ordered Wednesday afternoon and had my new appliance Thursday morning. Couldn't have asked for better service.
Will definitely use Appliances Direct in the future.

Rated 5 out of 5 stars

Ordered built in microwave on the Wednesday lunchtime,got a phone call on Thursday from the team telling me it was in the hands of DPD and my microwave was delivered and installed by Friday teatime.
From Huddersfield to Aberdeen in less than 72 hrs very impressed.
Great service will definitely use them again


Company details

  1. Appliance Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store

Written by the company

We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.

Appliances Direct

Written by the company

Returns
Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
We do installation
Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
Environmentally aware
We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
1,000,000+ happy customers
We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
Contact
Got a question? We’re always happy to help 03300 412 271

Contact info

Check out our latest deals

Discover the top brands at the best prices

4.4

Excellent

TrustScore 4.5 out of 5

130K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Great Service, Meryl was great.

Thank you for helping and thanks to Meryl within Customer Support. Had a small issue, regulations changed so was unable to get the hob installed in the same place. However Meryl and others within the customer service team, made exchanging the item for something different very easy.

Appreciate it.

Date of experience: May 21, 2025

Rated 1 out of 5 stars

Big delays on order delivery so cancelled.

I ordered an electric shower on 13th May 2025 for delivery 15th May. Order was confirmed with £10 deliver fee. To cut a long story short the shower did not anrtive on 15th May. After many calls to contact centre staff I eventually get an email today, 21st May to advise the shower will be delivered on 29th May! I was polite but firm with the Delivery team at Appliances Direct that I was now seeking to cancel the order and get a refund to my credit card. I was advised that it would take 48 hours to process the request via the “supplier” and then 3 to 5 days for the refund to be credited. I am awaiting the refund but feel this is shady business tactics to give a quick delivery date to entice me as a customer and then not honour that date. I am now getting the same shower via Screwfix with collection at their store tomorrow. If this is the “customer service” you get when placing an order, I would not be prepared to buy a product from Appliances Direct now for concern about follow up if any problems arise in the future.

Date of experience: May 21, 2025

Rated 5 out of 5 stars
Verified

All great

Ordered and delivered radiator on time and in perfect condition. Good communication throughout and delivery driver placed it where we wanted it. Cannot fault anything, highly recommend.

Date of experience: May 18, 2025

Rated 5 out of 5 stars
Verified

Good value

A great price for the product and delivered the next day. The delivery team phoned ahead of arrival do that everything went smoothly. Thankyou

Date of experience: May 21, 2025

Rated 1 out of 5 stars
Verified

Ordered a Cooker hood booked personal…

Ordered a Cooker hood booked personal engineer to come and fit, hood never came when date said it would then out of the blue received a text message stating that hood back at Applicance city and to respond if I want a refund or replacement?

Date of experience: May 18, 2025

Rated 4 out of 5 stars
Verified

Well Done Appliances Direct!

Competent adviser and early delivery! I had arranged with a local service company to do the install but next time I need a new appliance I'll go for your installation service also.

Date of experience: May 19, 2025

Rated 5 out of 5 stars
Verified

Quick and Easy

Online transaction was easy to complete, item was priced well and delivery was quick. Very straightforward process, which worked as expected.

Date of experience: May 18, 2025

Rated 5 out of 5 stars
Verified

Great price

Great price. Very quick delivery. Also very pleased with reduced packaging materials used and to Russell Hobbs for not using polystyrene in their packaging just moulded cardboard.

Date of experience: May 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look