Great customer services, pick up on an error I made and raised it, then corrected it! Dishwasher sent out immediately and arrived by DPD, hour time slot delivery, which I love as they are bang on with estimations. All in all, great table top dishwasher, great service. I look forward to sparkling dishes for years to come!
Appliances Direct Reviews 130,967
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Ordered a built in oven, microwave/grill and hob back in April for delivery on 2nd June. Kept informed on the delivery time and delivery men were pleasant and helpful and delivered on time.
I’ve bought quite a few things from Appliances Direct and have also them very helpful and would definitely recommend them.
Very efficient on delivery or orders - arrive on time!
Advised and reminders sent via email also by phone call.
Only problem was with delivery company - bottom of box was hanging off and top of box torn.
I highly recommend Appliances Direct. My first purchase and was impressed at every stage. Great price and easy to use website, You can chose when you get delivery so was able to delay by a couple of days when I knew I would be in, and great invoicing and communication. As it happened the delivery didn't happen on the day it was supposed to as the van broke down, however called and let me know and rearranged for the next day - When the guys arrived the were really friendly and didn't just drop off and run away. (small things make a difference) thank you
Company details
Written by the company
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Appliances Direct
Written by the company
- Returns
- Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
- We do installation
- Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
- Environmentally aware
- We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
- Contact
- Got a question? We’re always happy to help 03300 412 271
Contact info
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
- 0871 984 4416
- emessage@appliancesdirect.co.uk
- www.appliancesdirect.co.uk
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Replied to 98% of negative reviews
Typically replies within 48 hours
First time ordering from the company
First time ordering from the company. Good quality sink ordered and reasonably priced. Packaged well, kept up to date through email with delivery slot. Highly recommended 👌
Date of experience: June 06, 2025
Oven installation
Had to buy a new oven so looked at appliances direct for refurbished oven and purchased it (an Indesit) and purchased delivery and installation as well, they where very good quick and professional and had it installed in flash.
Date of experience: June 04, 2025
I went online ordered the appliance
I went online ordered the appliance. It came within two days very good service and very happy with the appliance.
Date of experience: June 06, 2025
The appliance was dispatched very…
The appliance was dispatched very quickly and arrived next day which was excellent, but the packaging was in tatters and the contents fell out on to the floor.
Date of experience: June 06, 2025
Fantastic price
I purchased a brand new Pixel 8 pro. I was a bit hesitant at first because the price was so cheap compared to other retailers. The phone is brand new and works as expected. Delivered the next day. I'm very happy with the new phone. Thank you.
Date of experience: June 06, 2025
Great service very quick delivery
Great service very quick delivery
Date of experience: June 06, 2025
Extremely quick service
Extremely quick service. Courier arrived on time. Website easy to navigate
Date of experience: June 06, 2025
Quick delivery, easy to fit and use.
Quick delivery. Easy to fit and use. Looks great. Very pleased.
Date of experience: June 06, 2025
The driver was very pleasant and very…
The driver was very pleasant and very helpful.
Date of experience: June 06, 2025
Does what is says on the tin.
Easy to order. Delivered next day in timescale indicated.
Date of experience: June 06, 2025
Great products, easy shopping, fast delivery
Great products, very easy to buy from and quick and efficient delivery. Would definitely shop with them again.
Date of experience: June 06, 2025
Great product
Great product, delivery and installation guys were great best service ive received in years
Date of experience: June 05, 2025
Very impressed
Everything went through smooth from transaction to delivery
Date of experience: June 06, 2025
Induction Hob
Really happy with this company will definitely use them again.Fast delivery and on time
Date of experience: June 02, 2025
Not what it used to be
Sadly AD have cut back all customer service. Used them a lot in the past but there is not disconnect and install service available any longer and telephone contcat made virtually impossible, online account not doing what they say it will either... brave new world.
Date of experience: June 06, 2025
Purchase from appliances direct
I purchased Henry hoover great service fast delivery great buy very happy
Date of experience: June 06, 2025
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