Appliances Direct Reviews 130,967

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Great customer services, pick up on an error I made and raised it, then corrected it! Dishwasher sent out immediately and arrived by DPD, hour time slot delivery, which I love as they are bang on with estimations. All in all, great table top dishwasher, great service. I look forward to sparkling dishes for years to come!

Rated 5 out of 5 stars

Ordered a built in oven, microwave/grill and hob back in April for delivery on 2nd June. Kept informed on the delivery time and delivery men were pleasant and helpful and delivered on time.

I’ve b
ought quite a few things from Appliances Direct and have also them very helpful and would definitely recommend them.

Rated 5 out of 5 stars

Very efficient on delivery or orders - arrive on time!
Advised and reminders sent via email also by phone call.
Only problem was with delivery company - bottom of box was hanging off and top of bo
x torn.

Rated 5 out of 5 stars

I highly recommend Appliances Direct. My first purchase and was impressed at every stage. Great price and easy to use website, You can chose when you get delivery so was able to delay by a couple of days when I knew I would be in, and great invoicing and communication. As it happened the delivery didn't happen on the day it was supposed to as the van broke down, however called and let me know and rearranged for the next day - When the guys arrived the were really friendly and didn't just drop off and run away. (small things make a difference) thank you


Company details

  1. Appliance Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store

Written by the company

We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.

Appliances Direct

Written by the company

Returns
Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
We do installation
Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
Environmentally aware
We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
1,000,000+ happy customers
We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
Contact
Got a question? We’re always happy to help 03300 412 271

Contact info

Check out our latest deals

Discover the top brands at the best prices

4.4

Excellent

TrustScore 4.5 out of 5

131K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Verified

Oven installation

Had to buy a new oven so looked at appliances direct for refurbished oven and purchased it (an Indesit) and purchased delivery and installation as well, they where very good quick and professional and had it installed in flash.

Date of experience: June 04, 2025

Rated 5 out of 5 stars
Verified

Fantastic price

I purchased a brand new Pixel 8 pro. I was a bit hesitant at first because the price was so cheap compared to other retailers. The phone is brand new and works as expected. Delivered the next day. I'm very happy with the new phone. Thank you.

Date of experience: June 06, 2025

Rated 5 out of 5 stars
Verified

Great product

Great product, delivery and installation guys were great best service ive received in years

Date of experience: June 05, 2025

Rated 1 out of 5 stars
Verified

Not what it used to be

Sadly AD have cut back all customer service. Used them a lot in the past but there is not disconnect and install service available any longer and telephone contcat made virtually impossible, online account not doing what they say it will either... brave new world.

Date of experience: June 06, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look