4.4
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Wow, just wow, I just had my new black dishwasher and the two delivery guys went above and beyond.
I have heart failure and they put it where I wanted it, and helped me remove another appliance, all I can say is this when I need to get another appliance I will be coming to Appliance Direct.
Thank you from the bottom of my heart 🙏🙏
Thank you for the delivery today of the new Bosch dishwasher,
This is the second time I have used Appliances Direct and had no problems at all, they always text me before they deliver and the drive is always polite,
Also the the company is very helpful with any questions, and not had any problems with each of the appliances we have got from the company,
BBQ arrived next day and was delivered correctly and exactly on time. It required two reasonably competent people to put it together and took over 2 hours. We have not used it yet as it is intended for our holiday caravan.
100% would use again everything was so smooth from purchase to delivery. Constant updates from company as to where my order was and called before delivery to say they would be there in 30 mins within the time frame allocated. Delivery driver was well presented and very helpful. I had read reviews on this business and my experience was a great one from start to finsh.
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Written by the company
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
4.4
131K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
Super prices and quick no hassle delivery
Date of experience: May 25, 2025
I purchased washing machine and paid for installation,disconnection and disposal of old machine,
My new machine arrived however delivery company said they were not insured to disconnect or reconnect washing machine so dumped new machine in my sitting room and left. As machine was refurbished it was in bubble wrap.
It took me over a week to source someone to install and take away old machine.
Appliance direct apologised and refunded me the money I had paid for connection etc.
Happy that now had machine after all this time as I have medical needs.
Loaded my new machine put it on to discover it was the wrong machine a 7kg instead of 9kg totally different model .
I phoned and emailed appliance direct who asked me to send photos, serial numbers etc. I am in my 60s and not good with technology so really struggled with this, however got it done.
Got a email back apologies again saying they would send out the correct machine, disconnect and return the 7kg machine all on the same day with no extra charge and assured me this would go smoothly.
27th May the delivery company arrive with my new machine only to tell me the were not insured to install it and were not taking the other machine away.
I refused delivery as did not want two machines in my small flat.
I have been so stressed and upset with my experience.
Initially I ordered refurbished machine to save money which has certainly not been the case as I’ve occurred laundry charges at garage 3 washes @ £18 per time.
I have asked for a refund now but no response .
I now have a less expensive smaller machine than I paid for which is no good to me 7kg drum due to medical needs.
Email from appliance direct
Hi Kim,
I’m truly sorry to hear about the issues you’ve experienced with your order.
We’ve arranged a same-day swap for you on 27/05/2025. This means the current item will be collected and the replacement delivered at the same time.
In addition, disconnection and installation services have also been requested to ensure a smooth process.
If there’s anything else I can assist you with, please don’t hesitate to let me know.
Kind Regards
Mary
Customer Services Team
Date of experience: May 07, 2025
Delivery went very smooth
Staf were professional.
The fridge freezer is absolutely gorgeous, it's silent, and so far working really well. It blends well with my space.
Date of experience: May 30, 2025
2nd time ordering from AD.....courier asks me to help carry gas cooker upstairs to my flat and help carry the old item out. I PAID for delivery/removal and then customer service take 3-5 days to make refund but can take payment in seconds .....absolute rubbish would NOT recommend
Date of experience: May 30, 2025
Efficient delivery and goods quality! Excellent all round.😁
Date of experience: May 29, 2025
Ordering online was a simple process and good value for money deals. I decieded to collect my item from collection depot on 26th May 2025 and date was confirmed by email. Turned up to collect and collection depot was closed. The 22 mile journey each way was a waste of time and money. Had to visit the collection depot next day. They need to look into bank holiday collection bookings if depot is closed. That's why they get a 2 star.
Date of experience: May 26, 2025
The customer service I have received from this company has been horrendous. Firstly they sent me the wrong colour of radiator valves (totally different to the radiator) - I had had to wait 3 months on this delivery as it was. When I contacted them about this they eventually said that they would collect the wrong ones and as soon as they were collected they would issue a replacement. I waited 7 days and no message from them so I rang and them and no one had remembered to send my replacement. They then told me it would be another 6 weeks before the valves arrived. This will be 4 or 5 months since the date I ordered the radiator. When I asked what they could do for my inconvenience they said they don’t do any discount or compensation for customers (or customer service it would appear). Cold bathroom continues 🤬.
Date of experience: May 28, 2025
Good communication and fast delivery. Price was keen and item was brand new and sealed, as described.
Date of experience: May 28, 2025
Reply from Appliances Direct
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us, from good communication to fast delivery. It's fantastic to know that the price was competitive and the item arrived brand new and sealed, just as described. If you're ever in need of more appliances or electronics, feel free to check out our website for a wide selection of products.
Warm regards,
Lee
Reply from Appliances Direct
Thank you for sharing your positive experience with our quick delivery and decent quality products! We're delighted to hear that you were satisfied with your purchase. If you're looking for more great deals, feel free to check out our other brands for a wide range of products.
Best regards,
Lee
Offered what we were looking for.
Price was the clincher
Date of experience: May 29, 2025
Reply from Appliances Direct
Thank you for choosing us to find what you were looking for! We're delighted to hear that the price was the deciding factor for you. If you ever need more great deals on appliances, be sure to check out our other brands.
Take care!
Lee
Good pricing for appliances. Only issue was that it said my item was available for collection free locally but when I placed the order it only gave me the option for paid delivery.
Date of experience: May 26, 2025
Reply from Appliances Direct
Hello,
Thank you for sharing your experience with us. We're glad to hear that you found our pricing competitive for appliances. We're sorry to hear about the confusion regarding the collection option. We'll make sure to look into this to prevent any future inconvenience for our customers.
If you're looking for more great deals on appliances, feel free to check out our website for a wide selection of products.
Best regards,
Ivy
Reply from Appliances Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had an amazing experience with our customer service and that your delivery was fast. If you ever need anything else, feel free to visit our other brands for more great products.
Best regards,
Ivy
Thomas went over and above to help me with my purchase and delivery.
Date of experience: May 29, 2025
Reply from Appliances Direct
Thank you for sharing your positive experience with Thomas! We are thrilled to hear that he provided exceptional service in assisting you with your purchase and delivery. Our team at Appliances Direct always strives to go above and beyond for our customers. If you ever need assistance again, feel free to visit us at Appliances Direct or any of our other brands.
Warm regards,
Lee
Smooth transaction. Brilliant installers! Have used three times now and will again.
Date of experience: May 29, 2025
Reply from Appliances Direct
Hello,
We are thrilled to hear that you had a smooth transaction and that you found our installers brilliant! Thank you for being a loyal customer and choosing us three times already. We look forward to serving you again in the future.
Best regards,
Lee
Reply from Appliances Direct
Hello,
We are delighted to hear that you are happy with your recent purchase from Appliances Direct and that the delivery was quick. We strive to provide top-notch products and efficient service to all our customers. If you ever need any more appliances, feel free to visit our website again for a wide range of options.
Best regards,
Lee
Reply from Appliances Direct
Thank you for your positive feedback on the incredible value you found with us. We are thrilled to hear that you are satisfied with your experience. If you are in need of other great deals, we recommend visiting Laptops Direct for a wide range of laptop options.
Best regards,
Lee
Efficient process from initial website search, through ordering and next-day delivery (even though I placed the order on a bank holiday). No complaints at all.
Date of experience: May 29, 2025
Reply from Appliances Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that you found our ordering process efficient and that your next-day delivery was prompt, even on a bank holiday. We aim to provide seamless services from start to finish, and we are thrilled to hear that we met your expectations. If you need any more appliances or electronics, feel free to check out our website for a wide selection of products.
Best regards,
Lee
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