4.4
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The oven was delivered well within the delivery time frame and was installed quickly and efficiently with no mess.
All the packaging was removed along with the old cooker. The delivery men were friendly and professional, they checked to make sure everything was working correctly before they left
Simple and easy to order, good value appliance - bought a single oven. Excellent delivery/packaging and very happy with purchase. Only negative is the clock timer / alarm is extremely quiet which isn't useful.
Ordered my item thinking delivery would take a lot longer than it did. Communications were spot on. Never had to ask or chase anything. I was emailed it was despatched, delivery date and approx time and wasn't disappointed. Thankyou for providing a hassle free shopping experience
Slight confusion as the drivers didn’t have the right instructions about removing the boxes which I had paid for but they quickly sorted it out. Fridge unfortunately doesn’t fit the gap so having to get carpenter to rebuild. Wrong fittings supplied for the water connection but sourced one quickly.
All the above being said the item looks really good and does what it says. Let’s hope it lasts as long as the Bosch it replaced which was over 20 years.
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Written by the company
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
4.4
129K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
Item not delivered and delivery company has offered no alternative date. Waited in all day, nothing from company to advise they wouldn’t be able to deliver. Meaningless and insincere apology past 5PM from delivery company. Paid for electrician to be here to install (an oven), understandably had to pay him for wasted time. Awful lack of service.
Date of experience: April 10, 2025
No hassle had to change delivery time which was very easy on line.
Date of experience: April 10, 2025
Bought a BBQ, good price, delivered next day, very pleased.
Date of experience: April 06, 2025
Extremely honest description of the product. The item was amazingly packaged with safety of the item as a priority.
Date of experience: April 10, 2025
Excellent communication, received an email stating the delivery time slot and then the driver phone shortly before arrival. I was charged for recycling an old appliance which wasn't the case and was promptly phone by Appliances Direct to say a refund would be back in my account shortly, I would definitely use again.
Date of experience: April 10, 2025
Easy to order and next day delivery.
Delivered on time and the radiators are perfect!
Date of experience: April 10, 2025
Efficient, friendly service without any stress. Wonderful!!
Date of experience: April 09, 2025
Very happy with my purchase, delivered quickly and on time,
Date of experience: April 07, 2025
You kept me informed into the parcel was delivered good on you
Date of experience: April 09, 2025
Simple and easy to order, good value appliance - bought a single oven. Excellent delivery/packaging and very happy with purchase. Only negative is the clock timer / alarm is extremely quiet which isn't useful.
Date of experience: March 21, 2025
Reply from Appliances Direct
Hello,
Thank you for your positive feedback! We're delighted to hear that you found ordering with us simple and easy, and that you are pleased with the value and delivery of your single oven. We're sorry to hear about the issue with the clock timer/alarm being too quiet, and we appreciate your feedback.
If you ever need more appliances or products, feel free to check out our other brand for a wide range of items.
Best regards,
Ivy
Bought a refurbished integrated microwave that arrived very well boxed and protected by thick bubble wrap. However it was difficult to fit as it has obviously been previously heavily dropped as it had a leg severely bent making it difficult to fit and unable for me to fix. Should have been sorted on refurbishment. It works but I have not much faith it will last long. I would not purchase another refurbished microwave.
Date of experience: April 08, 2025
Reply from Appliances Direct
Hello David,
Thank you for your review.
Please accept my sincere apologies for the condition of your refurbished microwave and the difficulty you experienced during installation.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Kind Regards,
Dyann
Delivery was good haven’t used the tea urn yet but looks good,the only thing wrong is the drip tray not the best, it’s magnetic and not very strong otherwise I would have give you a 5
Date of experience: April 06, 2025
Reply from Appliances Direct
Dear Customer,
Thank you for sharing your feedback with us! We're thrilled to hear that the delivery of your tea urn went smoothly and that you're pleased with how it looks. We appreciate your observation about the drip tray and will certainly pass this feedback along to our team for future improvements. Your support means a lot to us!
Best regards,
Lee
Excellent service extremely good communication great products great prices will definitely be using them again delivery guys were great fantastic service from ordering to delivery can not fault them A+
Date of experience: April 09, 2025
Reply from Appliances Direct
Hello,
Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with us, from ordering to delivery. We take pride in providing top-notch products, great prices, and exceptional customer service. Your satisfaction is our priority, and we look forward to serving you again in the future.
Best regards,
Lee
Reply from Appliances Direct
Thank you for your positive feedback! We're delighted to hear that you found our prices great and the product met your expectations. It's fantastic to know that you also received your delivery promptly. If you're in need of any more appliances, do check out our range at Laptops Direct for more amazing deals.
Best regards,
Mark
I purchased 2 electric radiators for a house we was doing up. Came to £450, email said delivery 1st April.
We arranged for someone to be there as the house is right on a main road with a very small fronf garden, 10 foot square. The delivery company APC sent updates throughout the day as to where it was & expected time, 5 miles from it being delivered a email said 'delivery delayed' & the tracking showed it back at the hub 30 miles away!
Next day nothing until mid morning then 'your package is out for delivery', no way to contact to say no one in. Next thing a 'your package is delivered' & a photo of the radiators literally on the path/main road! I leave work early to go & collect, 1 hour later I arrive and nothing there!!
Contact both Appliance Direct & APC and NOTHING for 2 days! In the mean time I have a fitter booked and have to go to a local shop to purchase 2 more for him to fit, so now £900 down!
Finally someone from Appliance Direct calls me & I explain all this and that it must have been stolen?! They finally offer 1/2 my purchase from them back as a refund! Now it maybe that APC is the issue BUT as the supplier Appliance Direct should make sure their goods are received by someone & not just left roadside!
It has cost me £700 for something worth £450! Finally make sure someone is in for delivery!!
Sales order number you wanted 123527526
Date of experience: April 01, 2025
Reply from Appliances Direct
Hi Gary,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards,
Dyann
Delivered on time. Fitted within one hour. Works well.
Date of experience: April 06, 2025
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your appliance was delivered on time, fitted quickly, and is working well. If you ever need more appliances or products, feel free to check out our range on our other website.
Best regards,
Lee
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