4.4
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Great company. Ordering was easy. I did ring to check product was genuinely in stock and the staff member took my order over the phone.
I had ordered this product from another retailer who informed delivery in three days, after seven days I rang to enquire non delivery to be informed it wasn’t in stock!
Certainly not the case with Appliances Direct. Next day free delivery. Amazing. Will be dealing with them again. Thank you
Helpful delivery driver rating would have been a 5 but delivery was not delivered within given time slot, 2 and half hours late , finally delivered at 19.15 and no telephone call saying so. Did get phone call when he was 10 minutes away so did have contact details!!!!!
Outstanding customer service. Great product prices that are much cheaper than in any other shops and you can find everything on their website. Very quick respond if you have any questions. Quick delivery. Definetly recommend.
My new fridge freezer was delivered and installed very rapidly and efficiently by 2 friendly and helpful staff. The team arrived at 7.20am, as arranged, and everything was completed by 8.00am. My only surprise and unexpected finding was that although there is a light in the fridge section there is no light installed in the freezer section, which is disappointing. Otherwise, it is working well
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Written by the company
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
4.4
131K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
We ordered an extractor fan which was delivered on time, the delivery courier was very polite and efficient.
I would recommend Appliances Direct which were a great service.
Date of experience: May 18, 2025
Kept informed re delivery and time scales throughout
Date of experience: May 11, 2025
The reason I made the order with Appliance Direct is because it said it will be delivered in 3 days, which is a lie because I had to wait 13 days for it. It was disappointing as we needed the cooker urgently,
Date of experience: May 21, 2025
Excellent transaction. Delivered promptly and no issues with it being refurbished as looks like new and works well
Date of experience: May 24, 2025
Great company and keen prices but shame about the transport company they use to deliver their appliances. They are dreadful. Hence the 3 star review. It is a pity that a transport company could ruin other companies reputation’s.
Date of experience: May 24, 2025
This was the kind of experience you always hope you'll get from a company but which, unfortunately all too often, fails to materialise. Though the ordering (I bought a dehumidifier) was not entirely straightforward, delivery (though it cost £25.00) was tracked, on time, with a cheerful courier. The packaging was robust, and the product so far has performed to spec. I've qualified the ordering process because I found the website confusing and missed the box for delivery address. Rectifying that took a phone call and a rather protracted and cumbersome procedure. The assistant I spoke to, however, was as helpful as he could be.
Date of experience: May 22, 2025
Lovely barbecue delivered on the promised day. Very happy with the whole experience.
Date of experience: May 23, 2025
I thoroughly recommend Appliance Direct.
My experience, from my order to delivery, was amazingly refreshing, no AI chats, only professional, helpful people from start to finish, plus my side opening oven is just perfect.
Thanks to all at AD.
Date of experience: May 24, 2025
I made the order and the item was received the very next day. Thank you
Date of experience: May 24, 2025
Good price, delivered next day. Happy with the experience
Date of experience: May 24, 2025
Great experience, easy to use website, competitive pricing. Delivered promptly.
Date of experience: May 24, 2025
Good customer communication, delivery drivers polite and accommodating.
Date of experience: May 24, 2025
The product was brilliant the delivery driver not so good
Date of experience: May 24, 2025
Each stage went very smoothly, the fridge was delivered on time and was just what we wanted. The delivery driver was particularly good. We will be ordering from Appliances direct again soon.
Date of experience: May 18, 2025
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