Hobbycraft Reviews 72,926

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 4 out of 5 stars

Easy to use website, great product range and prices. Delivery easy to organise.
Customer service ace! (I wanted proper invoice/receipt).

Only downside was slight damage to edges of a product due
to over tight packing. Annoying but not disastrous.

I will use again.

Rated 5 out of 5 stars

Ordered A1 boards and jam jars. Packaged well so arrived intact. The jam jars are great value and I have ordered on a number of occasions and never had a breakage.

All corners on the boards wer
e undamaged too. Required for a project and delighted with the quality and price.

Delivery was quick so absolutely no complaints.

Rated 5 out of 5 stars

ordered wrong item but contacted within minuted. they cancelled order for me immediately. took a while for payment to be cancelled.
Ordered new item, quick delivery. very pleased with hobbycraft.

Rated 5 out of 5 stars

Great company, bought goods of every kind for years and never had to return or complain about anything that I have purchased either in store or on line. Staff are always helpful.


Company details

  1. #28 of 35 best companies in Art supply shop
  2. #51 of 61 best companies in Craft shop
  3. #19 of 19 best companies in Haberdashery
  4. #18 of 18 best companies in Sewing shop

About Hobbycraft

Written by the company

Shop Latest Offers
Shop Craft Machines
Browse Ideas
Book a Workshop
Contact Customer Services

About Hobbycraft

The largest arts and crafts retailer in the UK, Hobbycraft has everything you need for art, knitting and crochet, haberdashery, papercraft, wedding and party, baking, jewellery making and more. Enjoy the best brands, great value offers and crafting expertise every time you shop.

A passion for craft is at the centre of everything Hobbycraft does. This is reflected in creative and knowledgeable Hobbycraft colleagues and a vast, carefully selected range of quality products. Throughout the year, Hobbycraft also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

73K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

It was great to find the items I was…

It was great to find the items I was looking for (a variety of Easter bonnet decorations and some googly eyes). Everything went smoothly with ordering and delivery.

Date of experience: 15 March 2025

Rated 5 out of 5 stars
Verified

Hobbycraft has everything and more!&

Hobbycraft has everything and more than you could imagine for crafting. It has help and support for customers in many different ways and the website is very easy to navigate.

Date of experience: 07 March 2025

Rated 5 out of 5 stars
Verified

Good.

Plenty of choice on the website and with good prices. My order was dispatched speedily and arrived in 2 days - great !

Date of experience: 14 March 2025

Rated 5 out of 5 stars
Verified

Super company

Great company, bought goods of every kind for years and never had to return or complain about anything that I have purchased either in store or on line. Staff are always helpful.

Date of experience: 15 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look