Getting down to my nearest Hobbycraft store meant taking a bus and walking at least another two miles, or cycling a total of twenty-eight miles - there and back home again. If anything, this meant that I was pretty limited to what I could carry home; especially if said items might face being damaged in transit: large mounting card sheets and lengths of wood etc. The Hobbycraft online store however, has recently allowed me to purchase items that I wouldn't have dreamed of buying and so will very likely get me crafting more passionately once again sometime soon. Thank you.
Hobbycraft Reviews 73,378
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I much prefer to buy in store but on this occasion I disn’t have the means to get to our nearest store (90 minute round trip in a car). There was a problem with my delivery and I contacted customer services and although the mistake was mine and the parcel hadn’t yet made it back to them (though it was still with the courier) they dispatched it again immediately at no extra charge. Thank you team.
Whilst looking for modelling paints in the Swindon store, the young shop assistant was very helpful to me looking for what I needed. The young lady serving at the till was friendly, polite and a joyous person to talk to.
One of my products was out of stock upon click and collection. The staff in store compensated this by providing a more expensive alternative at no extra cost. Excellent service
Company details
- #30 of 37 best companies in Art supply shop
- #50 of 60 best companies in Craft shop
- #20 of 20 best companies in Haberdashery
- #17 of 17 best companies in Sewing shop
About Hobbycraft
Written by the company

About Hobbycraft
The largest arts and crafts retailer in the UK, Hobbycraft has everything you need for art, knitting and crochet, haberdashery, papercraft, wedding and party, baking, jewellery making and more. Enjoy the best brands, great value offers and crafting expertise every time you shop.
A passion for craft is at the centre of everything Hobbycraft does. This is reflected in creative and knowledgeable Hobbycraft colleagues and a vast, carefully selected range of quality products. Throughout the year, Hobbycraft also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
Contact info
7 Enterprise Way, BH23 6HG, Christchurch, United Kingdom
- 0330 026 1400
- customerservices@hobbycraft.co.uk
- www.hobbycraft.co.uk
Replied to 80% of negative reviews
Typically replies within 24 hours
Excellent wooden letters
Perfect lettering for my project. Used them to display name of pet dog on customers miniature dog kennel
Date of experience: 21 March 2025
Money laundering front?
2 balloons and wrapping paper came to £30. The fault lies with me for not checking prices, but would anyone expect that much of a markup? I thought for the price I’d have some premium quality stuff. The wrapping paper was basically see through when unraveled. So I had to wrap the presents 3 times over which then made me run out of roll. The shop is always empty but full of staff, what’s going on?
Date of experience: 03 April 2025
Good website for hobby supplies
Ordered a crafting knife set. Reasonably priced and received my order within a couple of days.
Date of experience: 21 March 2025
Whilst looking for modelling paints in…
Whilst looking for modelling paints in the Swindon store, the young shop assistant was very helpful to me looking for what I needed. The young lady serving at the till was friendly, polite and a joyous person to talk to.
Date of experience: 21 March 2025
Great choice of products
Great choice of products, great ideas. Friendly staff, great customer service
Date of experience: 20 March 2025
Ordering online.
I ordered online with click and collect, l collected next day, everything went fine, wll use this service again.
Date of experience: 19 March 2025
The craft desk is ideal
The craft desk is ideal, and I use it as a computer desk too, ideal for smaller spaces
Date of experience: 20 March 2025
Good choice of products,fair prices and…
Good choice of products,fair prices and quick delivery
Date of experience: 27 March 2025
One of my products was out of stock…
One of my products was out of stock upon click and collection. The staff in store compensated this by providing a more expensive alternative at no extra cost. Excellent service
Date of experience: 21 March 2025
Everything was delivered extremely…
Everything was delivered extremely quickly. Packaged well, no damage. Would certainly shop with them again.
Date of experience: 21 March 2025
Just what I was looking for.
Bought them at less than price expected. Very pleased with him.
Date of experience: 21 March 2025
Ordered on click and collect
Ordered on click and collect and then bought more items in store. Lots of good things to look at and make use of in my projects.
Date of experience: 21 March 2025
Click & Collect
I saw the fabric I wanted, it was easy to purchase online and the click and collect process was straight forward.
Date of experience: 26 March 2025
Superb as usual!
Very helpful staff. Click and collect service very fast. Recommended 👌
Date of experience: 21 March 2025
Very impressed with Hobbycraft
Very impressed with Hobbycraft. Easy to order online, excellent choice of products at good prices. All items well packaged for posting. Highly recommend.
Date of experience: 28 March 2025
Good shopping experience
Really easy to find what I wanted online quick efficient service friendly staff at pick up point in store
Date of experience: 21 March 2025
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