Hobbycraft Reviews 73,378

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Getting down to my nearest Hobbycraft store meant taking a bus and walking at least another two miles, or cycling a total of twenty-eight miles - there and back home again. If anything, this meant that I was pretty limited to what I could carry home; especially if said items might face being damaged in transit: large mounting card sheets and lengths of wood etc. The Hobbycraft online store however, has recently allowed me to purchase items that I wouldn't have dreamed of buying and so will very likely get me crafting more passionately once again sometime soon. Thank you.

Rated 5 out of 5 stars

I much prefer to buy in store but on this occasion I disn’t have the means to get to our nearest store (90 minute round trip in a car). There was a problem with my delivery and I contacted customer services and although the mistake was mine and the parcel hadn’t yet made it back to them (though it was still with the courier) they dispatched it again immediately at no extra charge. Thank you team.

Rated 5 out of 5 stars

Whilst looking for modelling paints in the Swindon store, the young shop assistant was very helpful to me looking for what I needed. The young lady serving at the till was friendly, polite and a joyous person to talk to.

Rated 5 out of 5 stars

One of my products was out of stock upon click and collection. The staff in store compensated this by providing a more expensive alternative at no extra cost. Excellent service


Company details

  1. #30 of 37 best companies in Art supply shop
  2. #50 of 60 best companies in Craft shop
  3. #20 of 20 best companies in Haberdashery
  4. #17 of 17 best companies in Sewing shop

About Hobbycraft

Written by the company

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About Hobbycraft

The largest arts and crafts retailer in the UK, Hobbycraft has everything you need for art, knitting and crochet, haberdashery, papercraft, wedding and party, baking, jewellery making and more. Enjoy the best brands, great value offers and crafting expertise every time you shop.

A passion for craft is at the centre of everything Hobbycraft does. This is reflected in creative and knowledgeable Hobbycraft colleagues and a vast, carefully selected range of quality products. Throughout the year, Hobbycraft also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

73K reviews

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Replied to 80% of negative reviews

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Rated 1 out of 5 stars

Money laundering front?

2 balloons and wrapping paper came to £30. The fault lies with me for not checking prices, but would anyone expect that much of a markup? I thought for the price I’d have some premium quality stuff. The wrapping paper was basically see through when unraveled. So I had to wrap the presents 3 times over which then made me run out of roll. The shop is always empty but full of staff, what’s going on?

Date of experience: 03 April 2025

Rated 5 out of 5 stars
Verified

Whilst looking for modelling paints in…

Whilst looking for modelling paints in the Swindon store, the young shop assistant was very helpful to me looking for what I needed. The young lady serving at the till was friendly, polite and a joyous person to talk to.

Date of experience: 21 March 2025

Rated 5 out of 5 stars
Verified

Ordering online.

I ordered online with click and collect, l collected next day, everything went fine, wll use this service again.

Date of experience: 19 March 2025

Rated 5 out of 5 stars
Verified

One of my products was out of stock…

One of my products was out of stock upon click and collection. The staff in store compensated this by providing a more expensive alternative at no extra cost. Excellent service

Date of experience: 21 March 2025

Rated 5 out of 5 stars
Verified

Click & Collect

I saw the fabric I wanted, it was easy to purchase online and the click and collect process was straight forward.

Date of experience: 26 March 2025

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