4.7
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Excellent experience this company. Sold a Panasonic camera and an Osmo gimbal. Received and improved quote for the camera as it's condition was better than they expected. And received the amount quoted originally for the Gimbal. Received the money within a few hours of accepting the quote. So extremely happy and would use them again!
I have to admit, I was a little daunted trading in my precious photography gear for a newer model, I didn’t know where to start.
Previously I’d sold gear privately and been messed around on so many occasions. But honestly, I needn’t have worried.
From start to finish it was a pleasure.
My experience was even crowned off with an upgrade on the trade in value of my kit.
This just confirmed why my gut chose MBP. I was dealing with an extremely professional & honest team of people.
I wouldn’t hesitate in dealing with MBP again.
I have used MPB for many years !
Trust is important to me and as a regular customer of MPB I trust them to provide a great service.
The ability to watch out for an older item and get notified when it's available is an important feature if you want to use and update older camera's.
I use the Nikon 1 System so having notifications based on these are great although on this purchase I needed something from Leica, saving a considerable amount over buying from Leica directly.
Would I use MPB to buy and sell again, YES a very definitive YES from my side.
I very much trust and have a great deal of respect for MPB. Having sold and purchased from MPB for over three years, my experience has always been excellent... For selling to them - their quote system is clear and simple to use, their quotes are very competitive, and they even raise the payment to you if they assess the equipment to be better than was originally estimated. When I have purchased from MPB the photo items received have always been as described, well packaged and delivered promptly.
We transform the way that people buy, sell and trade used photo and video kit. MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world. Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
Written by the company
64 Ship Street, BN1 1AE, Brighton, United Kingdom
4.7
48K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
Security, quick service and shipment, great quality of item as described.
Date of experience: June 06, 2025
Very easy and smooth process from start to finish, with clear communication and prompt payment. highly recommend
Date of experience: June 18, 2025
I very much trust and have a great deal of respect for MPB. Having sold and purchased from MPB for over three years, my experience has always been excellent... For selling to them - their quote system is clear and simple to use, their quotes are very competitive, and they even raise the payment to you if they assess the equipment to be better than was originally estimated. When I have purchased from MPB the photo items received have always been as described, well packaged and delivered promptly.
Date of experience: June 24, 2025
Genuinely impressed how quickly my order arrived. It was packed securely and in perfect condition.its refreshing to experience such reliable service.thanks for making transaction smooth and hassle free.
Date of experience: June 20, 2025
Enjoyed the product exactly as described, shipped promptly and well packaged.
Date of experience: June 13, 2025
I feel the company is honest, when I buy, the product is as advertised and well packaged to protect it, when I sell, they agree with my rating, assign a fair value, and pay with direct transfer into my account. I had one occasion when I bought a product that I had to return. The product was an expensive long lens, it worked perfectly as advertised, I found that I couldn’t properly control it so I returned it for a full rebate and no hassle.
Date of experience: June 23, 2025
This is the 2nd time using MPB to buy gear.
Always reliable and always accurate with their descriptions. Items are always delivered quickly and are well packaged as you'd expect.
And in this particular instance clearly the team responsible for testing the gear to be able to give an accurate description did their jobs. I had previously bought the same item elsewhere and even though they have a good reputation I found that the auto focus system had issues once I started using it.. This was obviously not mentioned in the description. It cost me a few days in the turn around and potentially could have cost me a shoot.
That lead me to returning and buying this lens (Tamron 70-200 G2) and after two test sessions no problems whatsoever.
Great service and reliable as always. I've learnt that this is the only place I will buy from in future..
100% recommended.
Date of experience: June 23, 2025
Checked what my camera was worth, got an estimate, sent it in, was offered more than my estimate, and received payment in no time. It doesn’t get much easier.
Date of experience: June 05, 2025
Once again, MPB have demonstrated that their customer service philosophy is outstanding. Bought a camera and lens and although it was exactly as described, I changed my mind and the whole returns process was pain free. Thank you.
Date of experience: June 23, 2025
AVOID at all costs. They sold me a camera that was never delivered and won’t help or refund me the money. I’ve asked for proof of delivery and they can’t provide but think it’s my problem that they haven’t sent it out….. AVOID
Date of experience: June 23, 2025
Reply from MPB
Hello Neill,
Thank you for taking the time to share your experience with us.
We’re very sorry to hear that you haven’t received your order, we completely understand how disappointing and concerning this must be.
We’ve requested a bit more information from you so we can investigate further. If you could kindly respond to that request, a member of our Senior Team will look into this for you.
In the meantime, if there's anything else you need, we're available on Live Chat Monday to Friday, 9am–6:00pm. You can also reach us by phone Monday to Thursday, 9am–5pm on 0330 024 5556.
Best wishes,
MPB UK
This is a revised review score. Before I accepted the trade-in quote, I went onto the MPB customer service/ chat line and asked if the items not included in the quote would be returned (unfortunately, the main point of CS contact for MPB is an AI portal). The items included 3 filters in excellent condition and two third-party batteries for my Nikon camera. The AI service confirmed that they will be returned. It even stated the return address ( I have the transcript as proof). After this communication, I accepted the quote. Last week, I contacted MPB as my items had not been returned. MPB informed me that my items will not be returned as they are no longer available. I have sent the AI transcript to prove I requested the return during the trade-in transaction. MPB have replied and offered me £10.00 against the value of an MPB purchase! I'm not sure which offends me more: the pitiful amount, or their ‘front’ for trying to monetise their own mistake. An unsatisfactory end, leaving me with a sour MPB trade-in experience and approximately £100.00 down from the loss of the items they did not return.
Date of experience: June 03, 2025
Reply from MPB
Hi Andrew,
Thank you for taking the time to share your experience with us.
I'm sorry about your recent experience, and I understand your disappointment. A manager will review this and be in contact with you by 5:30 pm to assist further.
If you do have any further questions, we are here on Live chat Monday-Friday 9 am-6 pm, and our phone lines are open Monday-Thursday 9 am-5 pm 0330 024 5556.
Best wishes,
John
MPB UK
Excellent experience this company. Sold a Panasonic camera and an Osmo gimbal. Received and improved quote for the camera as it's condition was better than they expected. And received the amount quoted originally for the Gimbal. Received the money within a few hours of accepting the quote. So extremely happy and would use them again!
Date of experience: June 23, 2025
I have used MPB for many years !
Trust is important to me and as a regular customer of MPB I trust them to provide a great service.
The ability to watch out for an older item and get notified when it's available is an important feature if you want to use and update older camera's.
I use the Nikon 1 System so having notifications based on these are great although on this purchase I needed something from Leica, saving a considerable amount over buying from Leica directly.
Would I use MPB to buy and sell again, YES a very definitive YES from my side.
Date of experience: June 05, 2025
Trade-in damaged.
I sent mpb an item which had or showed no signs of defect upon packaging. Yet when I gave it to them, apparently they mysteriously found something wrong with the item? Not only that, I wasn't told this until waiting LONGER than than the expected 5-6 business days, up to nearly 10.
Date of experience: June 23, 2025
Reply from MPB
Hello Not Mizuka,
Thank you for taking the time to share your experience with us.
We’re very sorry to hear that the item you sent in for sale was adjusted, and that this happened alongside delays in our usual checking timeframes. We completely understand how disappointing and concerning this must be.
To help us look into this further, we’ve requested a bit more information from you. If you could kindly respond at your earliest convenience, a member of our Senior Team will review your case and follow up with you directly.
In the meantime, if there's anything else you need, our Live Chat is available Monday to Friday, 9am–6:00pm. You can also reach us by phone Monday to Thursday, 9am–5pm, on 0330 024 5556.
Best wishes,
MPB UK
I have to admit, I was a little daunted trading in my precious photography gear for a newer model, I didn’t know where to start.
Previously I’d sold gear privately and been messed around on so many occasions. But honestly, I needn’t have worried.
From start to finish it was a pleasure.
My experience was even crowned off with an upgrade on the trade in value of my kit.
This just confirmed why my gut chose MBP. I was dealing with an extremely professional & honest team of people.
I wouldn’t hesitate in dealing with MBP again.
Date of experience: June 12, 2025
I have been a customer of MPB for a number of years and can only speak highly of everything they are.
Service is second to none and I simply will not go anywhere else.
Date of experience: June 06, 2025
Was given this camera as i had been wanting a nice camera, well I could not find lenses for it anywhere so i brought it to a camera store near me and they said we cant take it, its too old, so I just put it in a bag! Saw an Ad for MPB will buy any camera so I gave it a shot, and was pleasantly suprised!!
Date of experience: June 10, 2025
This my first time using MPB and I found it to be an easy, seamless process with a good choice of products. The item I ordered arrived in a condition as described, my only concern was that the fit of the speed booster to my camera is very tight and takes some force to attach and remove it which makes me uneasy about possibly damaging my camera, I don't see this as a fault with the supplier. The carrier stated that I would get notice well in advance of the item being delivered, in the end it was delivered with only a couple of hours notice and I found the item left at my door on returning home had I known it was being delivered I would have made alternative arrangements for delivery.
This would not put me off using this company again if needed and I would recommend giving them a look.
Date of experience: May 24, 2025
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