4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
This is my second time purchasing a pre-owned, high quality camera lens on MPB. I bought a Fujifilm XF 8-16mm f/2.8 R LM WR lens. The lens was exactly as described in the listing and matched the photo. It was in perfect working order and good cosmetic condition. Buying used equipment on MPB has saved me money and it's also a sustainable practice.
My first time using MPB. Was looking for an as-new Sony RX10 IV as the model ceased production a couple of months earlier. The only one I could find that inspired confidence was at MPB so I went ahead and bought it. Price was higher than I had seen it previously when it was still in production but was reasonable. Product was delivered the next day in the condition stated in the online description. I am now happily using the camera on a daily basis while learning its complexities.
Can't recommend highly enough and indeed have many times.
I have now made several purchases here having previously been nervous of not buying new.
The AI responses are good for checking compatibility and then follow up communications with staff and really useful.
The goods exactly match the description and allow various costs points depending on condition, what goods come with etc.
All goods have matched the description and arrive in a timely fashion.
Bought a “secondhand lens” with 2 years warranty for less than half would it would’ve cost new, I recieved it, still sealed in original packaging this lens had literally never been used, it’s fabulous pin sharp best investment ever! When they say the refurbished like new they are not kidding! Will buy all my future gear off these guys they are the best!
We transform the way that people buy, sell and trade used photo and video kit. MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world. Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
Written by the company
64 Ship Street, BN1 1AE, Brighton, United Kingdom
4.7
48K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
I have dealt with MPB for over 10 years,buying pre owned,also some trade ins .Items exactly as described on pre owned (sometimes better).The warranties give peice of mind,I have never had to return any item at all. Fair prices on trade ins,never complained once. Postage of items always very well packed,and using DPD is a real bonus (forget the rest). Excellent company to deal with.Exemplary 👏
Date of experience: June 19, 2025
Well package products and real photos product, you receive what you see on web
Date of experience: June 10, 2025
This was my first time buying from MPB, and I have to say — I’m very impressed.
I was initially a bit unsure about purchasing used camera gear online, but MPB made the entire experience smooth and reassuring.
Throughout my order journey — which included a trade-in, a change of mind, and later, another camera reservation — MPB handled everything professionally. Their communication was consistent, and the process was very transparent. Most recently, I noticed that the battery in my Nikon D7500 wasn't performing up to expectations, and I reached out for support.
That’s when Sam picked up my case — and I’m truly grateful he did. He responded promptly, was extremely helpful, and got a replacement battery arranged without any hassle. It’s rare to get that kind of quick and solution-focused customer service these days, especially when it comes to second-hand gear.
So, to sum it up — my first experience with MPB has been genuinely excellent. Great gear, fair pricing, and outstanding customer support. Special thanks to Sam for going the extra mile. I’ll absolutely be returning for future gear, and won’t hesitate to recommend MPB to fellow photographers.
Date of experience: June 18, 2025
Easy experience to sell my camera body,from quote to shipping and gave me the agreed quote estimate. Would use to sell or buy.
Date of experience: June 11, 2025
Can't recommend highly enough and indeed have many times.
I have now made several purchases here having previously been nervous of not buying new.
The AI responses are good for checking compatibility and then follow up communications with staff and really useful.
The goods exactly match the description and allow various costs points depending on condition, what goods come with etc.
All goods have matched the description and arrive in a timely fashion.
Date of experience: June 19, 2025
Good contact, fast delivery and correct reaction in case of problems with equipment (damage, missing element or replacement)
Very good, professional approach to the customer.
Date of experience: June 19, 2025
What you see is what you get.
The photos are of the actual product being offered. The product is described very accurately. Any flaws are noted and explained.
Date of experience: June 04, 2025
2nd time I have used this company very pleased with them. Be using them again.
Date of experience: May 23, 2025
First time I sold equipment online and very pleased with the process. Quick and fair quote. If you agree to the quote there are easy instructions on getting your gear ready for shipping. Can’t believe it took me so long to do this. One camera they received they said they adjusted my quote and gave me a bit more. After transaction was done you give them your bank info and the $$ goes directly into your account. Easy Peasy!! I’m 70 and dread these things but I had no problem at all, so much so that I sold them some more things!! 😃👌
Date of experience: June 18, 2025
The customer service was excellent. Got my shipping out with 2day service. Now waiting on the Like New lens. They picked up calls quickly every time with professionalism and handled my concerns. Plus had tx-us-8930606 quick email replies.
Date of experience: June 18, 2025
Bought a few sigma art lenses and one of them was damaged in the transport, the online chat was fast and professional, return and reinbursement was swift and professionally managed by the staff.
Date of experience: June 12, 2025
Brilliant service. Great communication, easy to send in items. Paid within a few hours of accepting an offer which was higher than the estimate. Very happy.
Date of experience: June 18, 2025
This is my second time purchasing a pre-owned, high quality camera lens on MPB. I bought a Fujifilm XF 8-16mm f/2.8 R LM WR lens. The lens was exactly as described in the listing and matched the photo. It was in perfect working order and good cosmetic condition. Buying used equipment on MPB has saved me money and it's also a sustainable practice.
Date of experience: June 18, 2025
This is the first time I have used MPB to recycle my old camera and I can honestly say it was a pleasure doing business with them! On initial contact they estimated that my camera was worth £94 - which I would have been very happy with - but they actually paid me £104. I would definitely recommend them
Date of experience: June 10, 2025
We came to sell an item to MPB and their website makes it sound very enticing, DON'T BE FOOLED! Once they have your items, paying for them becomes an absolute nightmare, excuses, delays, and a complete farce awaits, if they cannot get their act together they don't deserve to be in business.
Date of experience: June 11, 2025
Reply from MPB
Hello Andrew,
Thank you for taking the time to share your experience with us.
We’re really sorry for the delay you’ve experienced, we know how important it is to have a smooth and timely process.
Currently, our checking time frame is 5–6 working days from when items arrive and our teams are working hard to reduce this, we appreciate your patience during this time.
A member of our Senior Team will be reaching out to you today regarding this.
In the meantime, if there's anything else you need, we're available on Live Chat Monday to Friday, 9am–6:00pm. You can also reach us by phone Monday to Thursday, 9am–5pm on 0330 024 5556.
Best wishes,
MPB UK
The speed and efficiency from order to delivery is fantastic.
Date of experience: June 04, 2025
As a photographer I’ve been aware of, and used, MPB for equipment on several occasions. This was the first time I had used them when it came to selling old equipment. To be fair I wasn’t even aware they offered this service.
Entering the items I wanted to sell on their website was straightforward and I was happy with the prices they offered. I was even happier when they increased the offer from their original estimate.
Once I had accepted the offer and provided my bank details, payment was very quick.
Thanks you MPB for a great service.
Date of experience: June 17, 2025
Be cautious using this company. They make errors and take no responsibility. Communication was dreadful and they simply stop responding.
Date of experience: June 17, 2025
Reply from MPB
Hi Rosalie,
Thank you for taking the time to share your experience with us.
I'm sorry to hear that there have been errors and issues with communication. I'm unable to locate you on our systems with the name on the review, and have requested further details to locate you. Once received, a manager will contact you within 1 working day.
If you do have any further questions, we are here on Live chat Monday-Friday 9 am-6 pm, and our phone lines are open Monday-Thursday 9 am-5 pm 0330 024 5556.
Best wishes,
John
MPB UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
