4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Just received a 28-300 Aspherical lens for my Nikon. As I'm on a tight buget this is perfect for what I want. Couldn't believe the price for what looks split new and not used as the advert stated. Couple of days delivery and very well packaged with lots of packing material. Couldn't recommend any higher folks. Check MPB first before anyone else imo.
Always a fantastic experience when dealing with MPB. Such a simple process to follow in order to sell or buy photography gear. Used them several times over the last few years with no issues whatsoever. My most recent dealings saw my initial offer, for the lens I was selling, increased once it had been inspected. How many other companies would be so fair and honest after receiving the goods you'd sent knowing you were happy to accept the original offer! I can't recommend MPB highly enough.
This is my second time purchasing a pre-owned, high quality camera lens on MPB. I bought a Fujifilm XF 8-16mm f/2.8 R LM WR lens. The lens was exactly as described in the listing and matched the photo. It was in perfect working order and good cosmetic condition. Buying used equipment on MPB has saved me money and it's also a sustainable practice.
My first time using MPB. Was looking for an as-new Sony RX10 IV as the model ceased production a couple of months earlier. The only one I could find that inspired confidence was at MPB so I went ahead and bought it. Price was higher than I had seen it previously when it was still in production but was reasonable. Product was delivered the next day in the condition stated in the online description. I am now happily using the camera on a daily basis while learning its complexities.
We transform the way that people buy, sell and trade used photo and video kit. MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world. Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
Written by the company
64 Ship Street, BN1 1AE, Brighton, United Kingdom
4.7
48K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
Received camera but arrived with faulty battery. Needed camera for shoots but wont be able to get another battery in time needed. A lot of inconvenience. Other than that probably good, wasnt able to test equipment.
Date of experience: June 19, 2025
I got a bit worried when it took my stuff a few days to ship, (first time user) but, Mieme from the customer service team was patient, helpful and informative. When I got my items they were exactly as advertised and worked great. This combined with prices better than other used gear outlets made the extra few days wait well worth it.
Date of experience: June 04, 2025
A lack of transparency leads to poor quality service. Under normal circumstances, MPB deal with trades within a couple of days. When you book, there is no clear indication of the current turnaround times. When the kit arrived got an email to say it would be 5 - 6 days. A bit longer than expected but OK. The time went by and no information. I emailed MPB after 5 days just to see if they had an indication and was told that until it reached 6 days they wouldn't respond. Waited for 7 days and got no response. Emailed again at 8 days and got a response from Sam, who turned out to be helpful at keeping me informed, although never able to give any definite information. After 9 working days (which MPB go by), the trade was completed. MPB spend a lot of money on sponsoring YouTube creators but doesn't seem to be committing enough resources to deal with the inevitable influx of work. Not responding to customers doesn't help at all. I hope they can return to the previous levels of service but if you are considering a trade I would check the lead times first.
Date of experience: June 12, 2025
Product was conform to describe, over my expectation.
Delivery was good.
Date of experience: June 10, 2025
Was able to search, select, purchase item without any issues.
Date of experience: June 09, 2025
Because of several bad experiences in the past (including 2 in recent weeks), from the simply bad to the horrifically bad, I feel I should leave MPB nothing but the lowest feedback-rating possible.
Date of experience: June 20, 2025
Reply from MPB
Hi Michael,
Thank you for taking the time to share your detailed feedback across your recent reviews. We’re very sorry to hear about your experiences with MPB and understand your frustration. This is not the standard of service we strive to provide, and we regret the inconvenience, time, and disappointment you’ve encountered.
We believe that all issues raised have now been fully resolved. The recent adjustment to your quote was reviewed in detail by our Product Specialist team and confirmed to be correct. Our pricing decisions are guided by input from our pricing specialists. Together, they consider a wide range of factors, including supply and demand, price elasticity, consumer trends, and seasonality, to ensure we’re offering fair and transparent valuations across our platform.
We also sincerely regret the earlier instances you described in your previous review, including concerns around missing items, inaccurate product conditions, and delivery issues. Your experiences have been shared internally to help improve our processes and better serve our customers going forward.
We understand that repeated disappointment leads to a loss of confidence, and we’re sorry that your trust in MPB has been affected. If you’d like to discuss any of these matters further, our Customer Experience team remains available and happy to help.
Best wishes,
John
Very disappointing experience of selling to them.If you buy from them you have a cooling off period of 14 days,sell to them and you don't even get an hours grace.I found them slow and completely intransigent in dealing with the issue leaving me significantly out of pocket.
Date of experience: June 05, 2025
Reply from MPB
Hi Tim,
Thank you for taking the time to share your experience with us.
I'm sorry to hear that you were disappointed when selling an item to us recently, and being unable to cancel it after the transaction was complete. A manager will contact you by 5:30 pm to acknowledge your review and confirm our stance here.
If you do have any further questions, we are here on Live chat Monday-Friday 9 am-6 pm, and our phone lines are open Monday-Thursday 9 am-5 pm 0330 024 5556.
Best wishes,
John
MPB UK
Fair Prices on buying and selling and serious and quick to pay.
Date of experience: June 11, 2025
I was very pleased with the whole process.
Date of experience: June 19, 2025
Clear, good information about gear. Good and intuitive user interface of the shop site. Very good gear quality.
Very fast delivery. 100% satisfaction.
Date of experience: June 04, 2025
Always a fantastic experience when dealing with MPB. Such a simple process to follow in order to sell or buy photography gear. Used them several times over the last few years with no issues whatsoever. My most recent dealings saw my initial offer, for the lens I was selling, increased once it had been inspected. How many other companies would be so fair and honest after receiving the goods you'd sent knowing you were happy to accept the original offer! I can't recommend MPB highly enough.
Date of experience: June 19, 2025
Just received a 28-300 Aspherical lens for my Nikon. As I'm on a tight buget this is perfect for what I want. Couldn't believe the price for what looks split new and not used as the advert stated. Couple of days delivery and very well packaged with lots of packing material. Couldn't recommend any higher folks. Check MPB first before anyone else imo.
Date of experience: June 19, 2025
I have purchased many items from MPB and decided it was time to sell a few of my cameras, the quotation given was improved upon once the items arrived and the payment transferred to my bank immediately. I wwould have no problem recomending them to anyone seeking out used camera equipment.
Date of experience: June 02, 2025
Great company to deal with. Received more for my camera than the original quote and then sent some filters back to me. Good communication when I needed it.
Date of experience: May 29, 2025
Item purchased was in very good condition and extremely well packaged. Happy with the price so would definitely recommend and will purchase again when required.
Date of experience: June 05, 2025
If you email them it comes back no mailbox found. If you chat it's AI and nothing gets resolved. The chat says closed yet it is mid-day on a Thursday. I can show chat transcripts. They don't even get back to me after these reviews to try to rectify
Date of experience: June 17, 2025
I have been using MPB for some years now and always found them to be beyond my expectations. Their pricing is fair and all of the equipment I have bought has been of exceptional quality and well priced even equipment I have sold to them. So I will continue my journey with the for many more years to come.
Date of experience: May 30, 2025
I have dealt with MPB for over 10 years,buying pre owned,also some trade ins .Items exactly as described on pre owned (sometimes better).The warranties give peice of mind,I have never had to return any item at all. Fair prices on trade ins,never complained once. Postage of items always very well packed,and using DPD is a real bonus (forget the rest). Excellent company to deal with.Exemplary 👏
Date of experience: June 19, 2025
Reply from MPB
Hello,
Thank you for the kind review, and continued custom over the years! We’re really glad that you are happy with our services and look forward to your next transaction
Best Wishes,
Danny
Well package products and real photos product, you receive what you see on web
Date of experience: June 10, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
