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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's straightforward service, from obtaining a quote to arranging parcel collection. People highlight the speed and reliability of the service, with prompt delivery and efficient processing of transactions. Consumers are pleased with the accurate product descriptions, good value for money, and excellent condition of items. The company's prices are considered competitive and realistic, with some reviewers even receiving more than the originally agreed amount for their equipment. The service is praised for being fast, reliable, and easy to use, with free shipping options available. Customers also commend the company's customer service, noting the politeness, professionalism, and detailed feedback provided by staff members.

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars

Everything went as expected. Minor disappointment was camera body description and actual product received. In my opinion “ like new” should not have worn out “AEL” button and 50000 plus shutter count.... See more

Rated 5 out of 5 stars

Such an easy service. Obtained quote. Parcel was collected by DPD on day as arranged. Yes it took 8 days from when they received goods to us getting conformation price BUT they put quote up from estim... See more

Rated 5 out of 5 stars

Buying used kit can be a gamble. Not in my experience of buying from MPB. I needed to upgrade from the original "kit" lenses for my Canon 80D [actually original with a previous model years ago.... See more

Rated 5 out of 5 stars

I recently had to return a lens that I had purchased under warranty and the whole process was quickly dealt with without any problems. I was even allowed to select a different make and type of lens to... See more


Company details

  1. Photo Shop

Written by the company

We transform the way that people buy, sell and trade used photo and video kit. MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world. Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

6 Month Warranty
We offer a 6 month warranty on all of our used equipment.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

48K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Easy to use, honest service

Simple to follow instructions for getting an estimate and then posting the items, and then they were valued well and I received the money in my bank account promptly. Can't fault it.

Date of experience: June 26, 2025

Rated 5 out of 5 stars

Excellent Service

MPB kept me updated throughout the whole process.

Excellent Customer Service .

Thank you.

Date of experience: July 03, 2025

Rated 5 out of 5 stars

I recently had to return a lens that I…

I recently had to return a lens that I had purchased under warranty and the whole process was quickly dealt with without any problems. I was even allowed to select a different make and type of lens to replace the faulty one. Now that’s what I call customer service and I would definitely recommend them to anyone.

Date of experience: June 16, 2025

Rated 5 out of 5 stars

Always my first port of call

Always my first port of call when selling or buying used equipment. A very easy process from start to finish. A very honest company. I have had my offer increased once the equipment I'm selling has been inspected (this has happened a few times now). Highly recommended

Date of experience: July 01, 2025

Rated 5 out of 5 stars

My most recent purchase from mpb is a…

My most recent purchase from mpb is a Nikon D800. The camera arrived very quickly and was well packed. It is in Very good condition with only very minor signs of use. I like the fact that mpb show several photos of the exact item so you can see condition before purchase. I will buy from mpb again.

Date of experience: June 20, 2025

Rated 5 out of 5 stars

Add an extra star

Buying used kit can be a gamble. Not in my experience of buying from MPB.
I needed to upgrade from the original "kit" lenses for my Canon 80D [actually original with a previous model years ago.
With new prices way beyond my budget I naturally turned to MPB - and that proved to be a very sound decision.
Both lenses [Tamron 17-50mm f/2.8 and Sigma 18-200] arrived on time, well packed for safety and looked like new. Just as in the website pix.
My wife and I spent several minutes examining them closely for any signs of previous use. Eventually Mrs W spotted a tiny surface scratch about 2mm long on the underside of the Tamron. That was all.
Results from the first test shoot have been excellent. In my view MPB merits SIX stars.

Date of experience: June 17, 2025

Rated 5 out of 5 stars

Excellent service

The lens I purchased was described as ‘as new’ and that description was perfect for the lens that I received. Delivery was prompt although I would say it was over-packaged.

Date of experience: June 12, 2025

Rated 3 out of 5 stars

Communication wise this is one of the…

Communication wise this is one of the worst companies I have ever dealt with, I have emailed them regarding a trade in I have with them and got no reply, I sent a message on their online chat support and got no reply. It’s now over 48 hours since my order has been finalised but since then have had no communication from them as to when my camera will be dispatched.

Date of experience: July 03, 2025

Rated 5 out of 5 stars

Great gear at great prices

I’ve bought 2 items from MPB after checking a lot of online stores. MPB had the best prices for the best equipment. Both items were as described or better. MPB has become my go to store.

Date of experience: June 16, 2025

Rated 4 out of 5 stars

Everything went as expected

Everything went as expected. Minor disappointment was camera body description and actual product received. In my opinion “ like new” should not have worn out “AEL” button and 50000 plus shutter count. Would not stop me from using them again for future purchases.

Date of experience: June 09, 2025

Rated 1 out of 5 stars

I ordered a specific full frame lens 2…

I ordered a specific full frame lens 2 instock and they then sent a dx lens and in the meantime the others were gone. Not much remorse from them, You would think they would check issues like that before shipping. to me it shows a lack of responsibility on their part. Not have good quality controlus-8968200

Date of experience: July 01, 2025

MPB logo

Reply from MPB

Thank you for your honest feedback, and I'm truly sorry for the mistake with your order.

You're absolutely right, the lens you received was not the correct model, and that’s on us. We understand how frustrating and disappointing this must have been, and we are sorry for the mixup.

We hold ourselves to high standards when it comes to accuracy and quality control, and in this case, we clearly fell short. I want to sincerely apologize for the inconvenience this caused, and please know that your experience has been shared internally so we can work on preventing similar issues in the future.

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