4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Prices are fair, products are generally receiver within a week.
Selling to MPB depends on the item you want to sell, find a buyer yourself is usually better unless you just want to get rid of something quick.
edit: I put in my birthday, I've bought quite a few items like lenses and batteries for my camera.
Just received a 28-300 Aspherical lens for my Nikon. As I'm on a tight buget this is perfect for what I want. Couldn't believe the price for what looks split new and not used as the advert stated. Couple of days delivery and very well packaged with lots of packing material. Couldn't recommend any higher folks. Check MPB first before anyone else imo.
Always a fantastic experience when dealing with MPB. Such a simple process to follow in order to sell or buy photography gear. Used them several times over the last few years with no issues whatsoever. My most recent dealings saw my initial offer, for the lens I was selling, increased once it had been inspected. How many other companies would be so fair and honest after receiving the goods you'd sent knowing you were happy to accept the original offer! I can't recommend MPB highly enough.
I’ve never received anything that wasn’t above expectations from MPB. And I do appreciate the military discount as well. Shipping is pricy for expedited delivery but when you pay for it you get it. Everything has always been on time or early.
We transform the way that people buy, sell and trade used photo and video kit. MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world. Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
Written by the company
64 Ship Street, BN1 1AE, Brighton, United Kingdom
4.7
48K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
Being able to see and buy the exact item you require and having an honest review of the photographic gear really helps.
Date of experience: June 20, 2025
I’ve used MPB over the past few years and had received high quality equipment, unbeatable prices, very well packaged and dispatched in good time. The customer service was second to none!
Date of experience: June 09, 2025
Easy process for buying and selling photography equipment. Found the new camera I was looking for and offset the price by selling some old equipment. Easy to use website and simple delivery / sending parcel service.
Date of experience: June 20, 2025
competetive pricing, just a few complaints, mpb dont buy used lenses from canada, and sent me wrong size of filters , though they came free.
Date of experience: June 10, 2025
Was searching online for a better zoomlens for my D700. Found MPB and wanted to swap with my Nikon 70-300 mm vr lens. They offered a good price, good service (free shipping) and good communication. Swap with Sigma lens. Highly recommended.
Date of experience: June 18, 2025
The whole process was painless. Their valuation methods are especially helpful. They originally quoted a price for my camera and several lenses which I accepted. When they received everything, they lowered the price on a couple of items, but also raised the prices on some. The shipping process was also great. Finally, I was paid quickly. I highly recommend MPB and will use them again.
Date of experience: June 09, 2025
I’ve never received anything that wasn’t above expectations from MPB. And I do appreciate the military discount as well. Shipping is pricy for expedited delivery but when you pay for it you get it. Everything has always been on time or early.
Date of experience: June 02, 2025
Prices are fair, products are generally receiver within a week.
Selling to MPB depends on the item you want to sell, find a buyer yourself is usually better unless you just want to get rid of something quick.
edit: I put in my birthday, I've bought quite a few items like lenses and batteries for my camera.
Date of experience: June 01, 2025
The ease of the transaction, from collection from my home to the completed transaction and money paid into my bank, it was flawless thanks MPB
Date of experience: June 18, 2025
i bought a lens for 1500 plus euro supposedly in like new condition. i received something far away from that.
i contacted them 2 times to make a return. although in their terms and conditions it says they will provide a return label if they are at fault the refused to cooperate a respresentative named Mona.. also was absulutelly rude and threatening and left chat open and stop responding so i cant communicate with someone else.
i had to report this to ECC for scam as is.
and they will take legal action if needed.
Date of experience: June 20, 2025
I've always got great condition items at a good price and the Customer Service has been great. I've also had a good experience selling items to MPB.
Date of experience: June 20, 2025
Received camera but arrived with faulty battery. Needed camera for shoots but wont be able to get another battery in time needed. A lot of inconvenience. Other than that probably good, wasnt able to test equipment.
Date of experience: June 19, 2025
Reply from MPB
Hi Aidas,
Thank you for taking the time to share your experience with us.
I'm sorry to hear that you received a faulty battery. A manager will review this and contact you today by 5:30 pm.
If you do have any further questions, we are here on Live chat Monday-Friday 9 am-6 pm, and our phone lines are open Monday-Thursday 9 am-5 pm 0330 024 5556.
Best wishes,
John
MPB UK
I got a bit worried when it took my stuff a few days to ship, (first time user) but, Mieme from the customer service team was patient, helpful and informative. When I got my items they were exactly as advertised and worked great. This combined with prices better than other used gear outlets made the extra few days wait well worth it.
Date of experience: June 04, 2025
A lack of transparency leads to poor quality service. Under normal circumstances, MPB deal with trades within a couple of days. When you book, there is no clear indication of the current turnaround times. When the kit arrived got an email to say it would be 5 - 6 days. A bit longer than expected but OK. The time went by and no information. I emailed MPB after 5 days just to see if they had an indication and was told that until it reached 6 days they wouldn't respond. Waited for 7 days and got no response. Emailed again at 8 days and got a response from Sam, who turned out to be helpful at keeping me informed, although never able to give any definite information. After 9 working days (which MPB go by), the trade was completed. MPB spend a lot of money on sponsoring YouTube creators but doesn't seem to be committing enough resources to deal with the inevitable influx of work. Not responding to customers doesn't help at all. I hope they can return to the previous levels of service but if you are considering a trade I would check the lead times first.
Date of experience: June 12, 2025
Reply from MPB
Hello Anthony,
Thank you for sharing your experience with us.
We’re very sorry to hear there was a delay in checking your items, we completely understand how frustrating that can be, and we appreciate your patience.
We’re glad to see you’ve been in touch with our colleague Sam, who has been keeping you updated throughout the process.
A senior member of our team will be reviewing your situation and will be in touch with you today to follow up directly.
In the meantime, if there's anything else you need, we're available on Live Chat Monday to Friday, 9am–6:00pm. You can also reach us by phone Monday to Thursday, 9am–5pm on 0330 024 5556.
Best wishes
MPB UK
Product was conform to describe, over my expectation.
Delivery was good.
Date of experience: June 10, 2025
Was able to search, select, purchase item without any issues.
Date of experience: June 09, 2025
Because of several bad experiences in the past (including 2 in recent weeks), from the simply bad to the horrifically bad, I feel I should leave MPB nothing but the lowest feedback-rating possible.
Date of experience: June 20, 2025
Reply from MPB
Hi Michael,
Thank you for taking the time to share your detailed feedback across your recent reviews. We’re very sorry to hear about your experiences with MPB and understand your frustration. This is not the standard of service we strive to provide, and we regret the inconvenience, time, and disappointment you’ve encountered.
We believe that all issues raised have now been fully resolved. The recent adjustment to your quote was reviewed in detail by our Product Specialist team and confirmed to be correct. Our pricing decisions are guided by input from our pricing specialists. Together, they consider a wide range of factors, including supply and demand, price elasticity, consumer trends, and seasonality, to ensure we’re offering fair and transparent valuations across our platform.
We also sincerely regret the earlier instances you described in your previous review, including concerns around missing items, inaccurate product conditions, and delivery issues. Your experiences have been shared internally to help improve our processes and better serve our customers going forward.
We understand that repeated disappointment leads to a loss of confidence, and we’re sorry that your trust in MPB has been affected. If you’d like to discuss any of these matters further, our Customer Experience team remains available and happy to help.
Best wishes,
John
Very disappointing experience of selling to them.If you buy from them you have a cooling off period of 14 days,sell to them and you don't even get an hours grace.I found them slow and completely intransigent in dealing with the issue leaving me significantly out of pocket.
Date of experience: June 05, 2025
Reply from MPB
Hi Tim,
Thank you for taking the time to share your experience with us.
I'm sorry to hear that you were disappointed when selling an item to us recently, and being unable to cancel it after the transaction was complete. A manager will contact you by 5:30 pm to acknowledge your review and confirm our stance here.
If you do have any further questions, we are here on Live chat Monday-Friday 9 am-6 pm, and our phone lines are open Monday-Thursday 9 am-5 pm 0330 024 5556.
Best wishes,
John
MPB UK
Fair Prices on buying and selling and serious and quick to pay.
Date of experience: June 11, 2025
I was very pleased with the whole process.
Date of experience: June 19, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
