4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Great quality pre owned products. I've used MPB multiple times and their product descriptions are always spot on. Fair pricing, delivery has never been an issue, neither has the customer services, when needed. A great company that takes pride is maintaining a good name.
I've been buying from MPB for a few years now - always with great service and have recently taken the plunge and started selling gear to them. The whole process was incredibly easy, with an instant, and fair quote and ditto for the collection (the YouTubers were right!)
And although I try to list my items as accurately as I can, on both occasions I have sold to them, the final quote I received after inspection was higher than the original.
Great stuff MPB
I made my first purchase with MPB and was impressed. Accurate description. Fast shipping even though they took a while to process but once the item was shipped, it arrived overnight. Their shipping estimate at time of purchase was accurate and the item was well-packaged. Really good communication as well. Overall, an awesome transaction! Will purchase more from MPB.
This is the third item I’ve sold through MPB where they’ve improved on their original quote , once they’ve inspected the kit. It’s not me - another company (rhymes with tex) have twice quoted me for lenses , then come back after inspection and reduced the quote for spurious reasons.
We transform the way that people buy, sell and trade used photo and video kit. MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world. Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
Written by the company
64 Ship Street, BN1 1AE, Brighton, United Kingdom
4.7
48K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
Quick shipping and great price. The only used shop with the Voigtländer 50mm f1.2 for e-mount.
Date of experience: June 02, 2025
I purchased a nikon 18-105 VR used lens and apart from the original box not being there it was in excellent condition and working perfectly, delivery was super fast and it was well protected during transit. I Can't fault the company 10 out of 10 from me. Thank you.
Date of experience: May 23, 2025
Great quality pre owned products. I've used MPB multiple times and their product descriptions are always spot on. Fair pricing, delivery has never been an issue, neither has the customer services, when needed. A great company that takes pride is maintaining a good name.
Date of experience: June 02, 2025
MPB have been very helpful and I trust them in giving me a reasonable price and looking after my gear during the process.
Date of experience: May 26, 2025
Great choice of goods, the item I purchased was exactly as described and delivery was prompt.
Date of experience: May 27, 2025
Super simple to sell, and very transparent process
Date of experience: June 03, 2025
I will never send an item to MPB for trade-in again. I
am bitterly unhappy with the sum received (my item now appears to be on their website at a 98% mark-up). I would choose to sell through a dealer such as Ffordes on a commission basis in future (Ffordes only charge 20%, and items they have sold for me have always gone quite quickly).
This is my second deeply disappointing experience when selling to MPB. The first one was utterly egregious - on that occasion, they claimed I had failed to include a battery with a Nikon dSLR I had sent in, and they removed £100 from the quote. I had included a battery, an original Nikon EN-EL4A one - it was in the camera and fully charged. They 'found' the battery the next day, only after my pursuing the matter determinedly and persistently.
Trade-in to MPB? NEVER AGAIN!
I have had very bad experiences buying from MPB, too. Such as of an Olympus EM-1 Mk2 described as like-new. It was received with a shutter-actuation count of nearly 300 000 (this count was independently verified by Park Cameras). RETURNED FOR REFUND!
Then there was the Canon dSLR MPB claimed they had dispatched that never arrived and was never traced.
LOST AND NEVER FOUND!
Then there was another Canon dSLR, described as excellent, I bought from MPB that arrived with its mirror box full of sticky gunk.
RETURNED FOR REFUND!
A Canon 45mm TS-E lens bought from MPB, described as like-new, was impossible to focus because of a defective focus-ring, a fault which should have been immediately obvious to someone checking its function.
RETURNED!
An Arca Swiss ballhead, described as good, bought from MPB was not the version described - and even then it was completely seized and unusable. RETURNED FOR REFUND!
You will see there is the frequent recurrence of deep disappointment, great inconvenience, loss of time, and unnecessary expense. Every return has to be repacked and driven to a pick-up point (or else you be trapped in your house, awaiting a courier collection), and each refund has to be waited several days for.
I have all of my aforementioned experiences of MPB verifiably documented, with relevant dates and serial numbers, should MPB need to be reminded.
Date of experience: June 12, 2025
The lens is ordered arrived very fast and was exactly as described, maybe better. I will be ordering from MPB again!
Date of experience: May 30, 2025
I really apreciate all the contact with MBP... the problem is DHL... I was supose to receive my Kit on the 6th of june... today is the 13th...and I am still waiting... and no explanations from.DHL or MBP
Kind regards
Date of experience: June 14, 2025
MPB was honest and transparent. When they realized what I sent was worth more than our original quote, they didn’t pocket that money, they told me and offered me what I deserved!
Date of experience: June 13, 2025
One of the smoothest transaction experience from start to finish.
Thanks
Date of experience: May 30, 2025
A great experience. Fast, easy and more than decent prices. Well recommended!
Date of experience: June 09, 2025
MPB has what I am looking for at the price I want to pay 99% of the time. And I never doubt that it will arrive exactly, if not better, than described.
Date of experience: June 13, 2025
I'm not sure what's gone wrong at MPB but after using them for many transactions over the years things have gone very much downhill. DPD failed to collect my item three times. Emails to MPB weren't answered for two days and then they were only to re-arrange a future collection date. At no point did they contact DPD and find out why the collection never happened. I also rang the local DPD depot in Belfast many times and nobody answered. After the third failed collection I bit the bullet and sent the item I was selling by Royal Mail to speed up an already slow process. Previously, MPB would refund the postage but this time I was told that this policy had changed and offered me a £10 voucher!! Being a valued customer over the past six years I replied that this wasn't good enough and the customer service representitive replied (again after two days) that a Manager would refund my postage (this time only). After the item I sent was finally inspected (seven days after it arrived at MPB) my quote was downgraded without explanation and although payment was made the same day, I'm yet to receive a refund on my postage.
MPB used to be so much better than this. I can only assume that with all their Youtube influencer advertising they've become a victim of their own success and haven't increased staffing levels to keep up with demand. This was my 23rd transaction with MPB and sadly my last. I have a local WEX which I'll now use instead.
Date of experience: June 13, 2025
I made my first purchase with MPB and was impressed. Accurate description. Fast shipping even though they took a while to process but once the item was shipped, it arrived overnight. Their shipping estimate at time of purchase was accurate and the item was well-packaged. Really good communication as well. Overall, an awesome transaction! Will purchase more from MPB.
Date of experience: June 13, 2025
I've been buying from MPB for a few years now - always with great service and have recently taken the plunge and started selling gear to them. The whole process was incredibly easy, with an instant, and fair quote and ditto for the collection (the YouTubers were right!)
And although I try to list my items as accurately as I can, on both occasions I have sold to them, the final quote I received after inspection was higher than the original.
Great stuff MPB
Date of experience: May 28, 2025
I received a defective piece of equipment 4 times in a row. I have now been without the equipment I need for several months, as they have been slow on both return and replacement shipping. After the 3rd defective instance of one lens model, I switched to another and it also arrived defective after spending quite a large sum on it.
They initially replaced them at no cost to me, but after this most recent one arrived broken(would get stuck at close focus in both af and mf), they wanted to upcharge me over $100 for the next equivalent product(I had alread paid for one rated excellent). They were only willing to give me a $25 credit towards this.
I have previously had great experiences with them, which is the only reason they get 2 stars instead of one, but I will be taking my business elsewhere as this is simply not acceptable.
Date of experience: June 09, 2025
It's just quicker, easier and financially better to sell gear directly than via MBP. Their service is slow and there is always an excuse to lower the initial offer for the gear sent in. The service is also totally automated with chatbots, I wasn't able to talk to real person. Never again.
Date of experience: June 13, 2025
Bought a lens that was close to being spares or repairs, arrived and was too close to this title. I asked if I could return it and trade up; no problem, issue resolved with no fuss and the team was polite and cheerful all the way. Brilliant service.
Date of experience: June 07, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
