Superdry Reviews

280,802  Excellent
TrustScore 4.5 out of 5

4.3

In the Clothing Shop category

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Reviews4.3

280,802 total


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Rated 5 out of 5 stars

Smooth ordering, but always hit with delivery charges

Smooth ordering, no issues. Purchase a lot on line, unfortunately the items I seem to select are not available for collection, even in the large Superdry store. When purchasing a valuable amount, paying for postage should not be an addition, it should be free, as other retailers.

Date of experience: 17 March 2024


Rated 5 out of 5 stars

Clothes shopping in a store rather than through a computer screen….

It was nice to be able to walk around a clothes shop and have so much choice, including the whole range of sizes instead of the usual ‘we only have the sizes that are on the shelf’ comments from other shops. I much prefer shopping for clothes in a shop rather than taking a risk ordering off line.

Date of experience: 27 March 2024


Rated 4 out of 5 stars

Nice quality made clothing

Quick website, delivery and fairly easy Returns. Nicely made clothing and great 👍 Sale Prices. Dress, jacket and leggings just didn’t suit my shape unfortunately. The top was lovely but my bust made the material underneath my bust stick out.

Date of experience: 18 March 2024


Rated 5 out of 5 stars

Excellent service

I recently placed my second order with Superdry, and I must say that the service experience was excellent. The items I ordered are of very good quality, and they always have great offers that are more reachable financially. The delivery was very fast, and they kept me updated throughout the entire process. I can definitely recommend them. Thank you so much!

Date of experience: 15 March 2024


Rated 5 out of 5 stars

Great Jogging bottoms

Great Jogging bottoms - the material is soft and feels like it will last. The fit is excellent and they are very comfortable. The click and collect service from the Bluewater store was very easy and they suggested that I try the joggers on before leaving just in case the size wasn't right - great service

Date of experience: 18 March 2024


Rated 5 out of 5 stars

Delivery came quickly

Delivery came quickly, correct order, the tops were perfect. The joggers were too big I had to return it. Even though I bought it online I was able to return in store in super quick and easy process. Lovely service overall.

Date of experience: 18 March 2024


Rated 5 out of 5 stars

A very pleasant surprise

They had the style I had been looking for at the right price (sale). Delivered within 2 days. I was surprised that our local store had more men's than women's products on display. A very pleasant surprise.

Date of experience: 19 March 2024


Rated 5 out of 5 stars

We would be lost without SuperDry

We would be lost without SuperDry! Just ordered a jumper and tracksuit bottoms, I don’t need to tell anyone the quality as it’s always perfect, delivery went smooth, it was so easy to order, thank you Superdry xxx

Date of experience: 18 March 2024


Rated 5 out of 5 stars

Superdry - Staff Super Star

Always supportive.. visited Wembley park store I don't know her name but she is very kind and polite.. me and my wife just want to change the jacket but we select other things also.

Date of experience: 26 March 2024


Rated 5 out of 5 stars

Great range and plenty of sizes

Great range and plenty of sizes. The only downside of the store in Cannock is the lack of fitting rooms (currently only 1). Otherwise helpful and friendly staff and a nice shopping experience.

Date of experience: 26 March 2024


Rated 5 out of 5 stars

Easy ordering service

Easy ordering service, delivery was prompt, sadly my chosen garment was unsuitable for me so was returned. Again the process was simple and I received my refund within days. This was my first experience of using Superdry but wouldn't hesitate to use this company again.

Date of experience: 14 March 2024


Rated 5 out of 5 stars

Brilliant Canterbury store staff…

Your Canterbury Town centre store staff are always very cheerful. Great customer service plus they don't harass you either.
Store is not too big too which is great as can just pick up what I need and go 😀

Date of experience: 23 March 2024


Rated 5 out of 5 stars

Copy of military jacketVery quick delivery,and the jacket is a…

Very quick delivery,and the jacket is a great quality jacket looks like an army piece of kit 100%cotton shell and polycotten lining ,it’s a warm lining which can’t be removed so not for hot weather .I ordered a small and I’m 37in chest and can get a not to thick warm top on underneath,which you wouldn’t need unless very cold if you are a 38in go for a medium I’m very happy with jacket.

Date of experience: 17 March 2024


Rated 1 out of 5 stars

I ordered size 34 you sent size 32

I ordered size 34 you sent size 32
Tried to return but no facility to get a pre paid return label as this was your mistake, and I required an exchange
Your automated reply system was of no use ended up e mailing you, which you didn’t respond to, I only got some support having hung on the phone for over 30 minutes to speak to areal person
I have received the return label and sent the Size 32 back as yet I wait for the 34s originally ordered

Date of experience: 19 March 2024


Rated 1 out of 5 stars

Poor service

I had to return as size didn’t fit. I asked for replacement and I was given refund.
I then accidentally reordered wrong size which I noted immediately however there is no way to cancel or contact customer services.
This is not a good process. I won’t use Superdry in future.

Date of experience: 18 March 2024


Rated 1 out of 5 stars

I ordered a UK size 10 bikini top and…

I ordered a UK size 10 bikini top and bottom. First order arrived with correct bottom size and pattern but wrong pattern top and wrong size. Returned this and made second order, which arrived correct pattern but US 10 UK large --- too large for my wife. We leave on holiday to Florida tomorrow, too late to attempt third order. Quite disappointing as wrong order and will now require third trip to shop to return again.

Date of experience: 17 March 2024


Rated 5 out of 5 stars

Lovely products

Lovely products. Bought online in the sale. The courier lost them but SuperDry very promptly sent the whole order again without question. Thank you.

Date of experience: 03 March 2024