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Review Summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish designs of the products, particularly highlighting the comfort and variety of colors available in the t-shirts. Consumers appreciate the friendly and helpful staff in physical stores, noting their willingness to assist and provide excellent service. People also value the brand's commitment to using light, breathable fabrics, making their clothing ideal for summer wear. However, some reviewers have reported mixed experiences with the delivery service, citing delays and issues with tracking. A few customers have also encountered inconsistencies in sizing and difficulties with the online return process, including slow refund processing times. Despite these issues, many customers have found the return process easy when done in store.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

recently onmy last visit to superdry store ,i had a fantastic expeience fromstart to finish. clean organized. i had great selection of trendy and high quality clothing.the staff were very much friendly,knowledgeable and went out of their way to help me find exactly what iwas looking for.
definily i will come back and highly recomend superdry to everyone

Rated 5 out of 5 stars

Great looking, stylish, lightweight, mid-priced day backpack. Compartments not many, one large and one front pocket. Bought mainly for its branding and design style also functional for day outings

Rated 5 out of 5 stars

No workers came up to me unnecessarily.This I was very happy with because they normally come up when Im doing my own thing or just start looking at me thinking I'm going to steal.Got an amazing new York top and I'm sooo happy with it , the fit is gorgeous and it's a really nice dark red and grey colour.

Rated 5 out of 5 stars

Fantastic shopping experience in Superdry Cabot Circus the store was well stocked with some amazing bargains. The staff were friendly and very helpful checking we had found everything we needed. Well done Superdry and the team.


Company details

  1. #415 of 633 best companies in Clothing Shop
  2. #182 of 249 best companies in Men's clothes shop
  3. #28 of 37 best companies in Outerwear Shop
  4. #41 of 74 best companies in Streetwear store
  5. #179 of 282 best companies in Ladies' clothes shop

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

301K reviews

5-star
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1-star

Replied to 45% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Jacket bought in store when went to…

Jacket bought in store when went to store to swap they asked me to pay again since they cant swap the size since they order the jacket online for me instead of from stock. Just a weird behavior, no where happens like that. Zero professionalism in process and in employees at Manchester Arendale store.

Date of experience: 19 June 2025

Rated 3 out of 5 stars
Verified

Poor stock management system

Ordered 3 items on sale. One was delivered as intended (and was lovely quality too).
While I was waiting for the other 2 items, I got an email stating the order had been cancelled and I got my money refunded.

The refund process was pain-free and quick (and hands free, I didn't have to do anything!), however it's frustrating that they allowed me to purchase the items in the first place and it took 4 days to let me know they didn't have them in stock after all. They should invest in a better stock management system

Date of experience: 08 June 2025

Rated 5 out of 5 stars
Verified

Great experience , amazing fitting clothes

No workers came up to me unnecessarily.This I was very happy with because they normally come up when Im doing my own thing or just start looking at me thinking I'm going to steal.Got an amazing new York top and I'm sooo happy with it , the fit is gorgeous and it's a really nice dark red and grey colour.

Date of experience: 18 June 2025

Rated 5 out of 5 stars
Verified

Stylish, functional and mid priced.

Great looking, stylish, lightweight, mid-priced day backpack. Compartments not many, one large and one front pocket. Bought mainly for its branding and design style also functional for day outings

Date of experience: 05 June 2025

Rated 5 out of 5 stars
Verified

Fast order processing

Order was received promptly & efficiently with free postage!
I also liked that Superdry use paper packaging that is totally recyclable. Product was as described & good quality.

Date of experience: 05 June 2025

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