281,850 total
I was shopping for a particular item which the Nottingham shop had in stock, no problem and the hoodie is so far as good as all the previous ones I've had. However, I would say I find your stores dark and too cluttered to browse easily. As an older shopper I find that off putting which is a shame.
Date of experience: 22 April 2024
Superdry is a very atmospheric shop. Feels like an Aladdin’s cave. The staff are always polite and never pushy or in your face. The clothes are a wonderful quality and the recent collection is gorgeous.
Date of experience: 19 April 2024
Superdry, garments are top quality, the styles of the clothing are unique,
One slight obstacle the xxl sizes are way to small if only.
Customer support team are understanding and very helpful 👍🏻
Other than that great, thank you superdry. 😊
Date of experience: 18 December 2023
Quality products on a par if not better than designerware at reasonable prices.
The staff were really friendly and so helpful.
Super dry makes shopping great
Date of experience: 22 April 2024
Easy to order, item arrived quickly. It was an organic cotton shirt, when it arrived it felt a bit crispy/roughish texture however that soon softened up and I am delighted.
Date of experience: 14 April 2024
Good quality, just make sure you order one size up, at least in my case thats what i do, as my size dosent fit me, other than that,products are high quality..
Date of experience: 21 April 2024
As always my shopping experience with Superdry.com was fantastic. First rate service, delivery, quality of items and price. I keep coming back. Superb.
Date of experience: 14 April 2024
Jacket arrived safely and nice colours. It’s slightly thinner than my previous jacket. But should be ok when it gets a bit warmer.
Date of experience: 14 April 2024
Service was fine but product was / is not. I purchased some orange label underwear trunks which were excellent which are no longer available. The replacement is ill fitting and lacks the quality the orange label products but cost the same.
Date of experience: 14 April 2024
The staff in Canterbury store are lovely, always welcome you as you come in to store. Always help if need be. Brilliant customer service here.
Date of experience: 21 April 2024
I love superdry products... Always great quality & style.
I ordered 2 t shirts for delivery to store.
1st order went missing.
2nd order went on holiday to Birmingham for 24 hours before being delivered a day later than promised!
I contacted customer services who were all rude... Offered no apologies and told me that I was incorrect before disconnecting chat!
Won't bother ordering again.
Date of experience: 15 April 2024
I had to return a product that was outside of the returns policy and I replaced it with a different hoodie. I received excellent customer service from the member of staff in store.
Date of experience: 09 April 2024
Reason for 4 stars was I was actually looking for the Everest Orange Parka unfortunately there were none in store, but I still made a purchase 👍
Date of experience: 22 April 2024
I have bought super dry clothes at many locations over the past 8 years, I still have and use the garments today, very good quality and way up well
Date of experience: 11 April 2024
Love the fit you certainly can tell the difference in quality when you pay a higher price as the saying goes you get what you pay for.
Date of experience: 12 April 2024
Got an top and went to return it in store but can't find my email but got proof on my PayPal and wanted to swap it but are awful customer service won't shop here again
Date of experience: 14 April 2024
Reply from Superdry
Hello,
We are sorry to hear this has happened andd that this hasn't been a positive experience. Ideally, in order to return in store a customer would need an order number and or proof of purchase such as a confirmation email / receipt. At times, it is also possible the staff would ask you a security question.
Without these, the staff there won't be able to assist with a return. Should there ever be an issue, the customer can ask the staff to contact customer services via the phone for additional support. With the necessary information we would then be able to locate your online order / in store purchase.
Should you need any other assistance, please email us at care@superdry.com and we will be happy to help.
Superdry Customer Care
Member of staff extremely helpful. Young girl in headscarf, Kingston upon Thames branch Bentalls.
Love your products.
Date of experience: 09 April 2024
The members of staff were very helpful and very knowledgeable on the items of clothing we asked about!
Date of experience: 22 April 2024
The staff were friendly and there was plenty items to catch the eye. I bought a coat from there and the sizing was great as being a tall person, the sizing is important also the fit. Will be going back for more items in the near future.
Date of experience: 18 April 2024
Absolutely love this jumper. It’s not thick so fantastic for me as like to layer up. Although it’s slightly cropped, it’s not too short. Good quality. Delivery arrived on scheduled day. All in all love it.
Date of experience: 07 April 2024
