Superdry Reviews

281,960  Excellent
TrustScore 4.5 out of 5

4.3

In the Clothing Shop category

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Reviews4.3

281,960 total


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Rated 5 out of 5 stars

Gretna outlet

Brilliant store, received a very cheery welcome from two assistants. Explained about the changing area etc. Tried on a few jackets before purchasing. Staff explained about the returns policy and damage guarantee. Overall a really good experience

Date of experience: 26 April 2024


Rated 5 out of 5 stars

Very good shopping Experience!

On entering shop we were greeted by a shop assistant who was very pleasant, helpful and knowledgeable about products and company policy regarding purchases, returns and guarantees. I bought a tan sheepskin lined cord.jacket.

Date of experience: 26 April 2024


Rated 5 out of 5 stars

The website is easy to manage

The website is easy to manage, payment straight forward as I ordered online. Delivery was well within the time stated, which was a pleasant surprise.
The windcheater is beautifully made and has been admired by many, when I’ve worn it.
I ordered a size small, it fits perfectly as I’m a UK size 10, though I must add, the sleeves are fairly long. This doesn’t matter too much as the rib cuff holds everything in place.
I highly recommend this company and the quality of their clothing.

Date of experience: 12 April 2024


Rated 1 out of 5 stars

Your courier is terrible

Your courier is terrible. First delivery never arrived, went through the procedure to get it re sent which is inconvenient and frustrating. Second delivery arrived but he seems to not have mastered the art of driving and decided to drive off and take out our waste bins and our neighbours bins, sending waste sprawling across the street.

Date of experience: 14 April 2024


Rated 5 out of 5 stars

The best military overshirt.

I looked at lots of military style over shirts, and liked most of them. I always choose carefully, but the Superdry design wins for its colour, style; and what I really like is the cotton fabric used. A fabulous garment for a relaxed casual look.

Date of experience: 14 April 2024


Rated 5 out of 5 stars

Nice shopping experience

Bought a lovely dress at a very good price point, the shop was well organised so very easy to browse, it was clean and tidy with polite helpful staff.

Date of experience: 23 April 2024


Rated 5 out of 5 stars

I was shopping for a particular item…

I was shopping for a particular item which the Nottingham shop had in stock, no problem and the hoodie is so far as good as all the previous ones I've had. However, I would say I find your stores dark and too cluttered to browse easily. As an older shopper I find that off putting which is a shame.

Date of experience: 22 April 2024


Rated 5 out of 5 stars

Superdry service

I've been purchasing clothes from Superdry regularly and all the staff are friendly and helpful. I also order clothes from the website to be delivered into the shop and they have always arrived quickly.

Date of experience: 17 April 2024


Rated 4 out of 5 stars

Orders

The goods arrived within a few days of ordering and the returns policy was refunded quickly.

The only reason I didn’t give 5 stars is because of the postage charges, both delivery and returns…..needs to be free

Date of experience: 17 April 2024


Rated 4 out of 5 stars

Good

Good quality shirt. Nice colour, fit is perfect. Bought in sale, wouldn’t have paid original full price. Delivery a little slow considering it’s paid for.

Date of experience: 16 April 2024


Rated 5 out of 5 stars

Superdry is a very atmospheric shop

Superdry is a very atmospheric shop. Feels like an Aladdin’s cave. The staff are always polite and never pushy or in your face. The clothes are a wonderful quality and the recent collection is gorgeous.

Date of experience: 19 April 2024


Rated 5 out of 5 stars

My first visit

My first visit, one of the employees was super kind and helpful in walking me through different sections and giving me sizing advice.

I LOVE all the Reworx

Date of experience: 25 April 2024


Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, two members of staff went out of their way to help me find a particular item I was looking for. Super friendly girls.

Date of experience: 20 April 2024


Rated 5 out of 5 stars

Superdry

Superdry, garments are top quality, the styles of the clothing are unique,
One slight obstacle the xxl sizes are way to small if only.
Customer support team are understanding and very helpful 👍🏻
Other than that great, thank you superdry. 😊

Date of experience: 18 December 2023


Rated 1 out of 5 stars

Cashier had one question and failed it.

Don’t ask customers if they want to be signed up to the mailing list if you’re going to do it anyway.

I bought one t-shirt less than a week ago, and I’ve already had five different emails putting offers on me.

Way to lose a customer.

Date of experience: 25 April 2024


Rated 4 out of 5 stars

Great quality clothes

Really good merch, good displays etc. and even dog friendly here! The only thing that lets it down is its staff always seem supremely uninterested in any of their customers.

Date of experience: 25 April 2024


Rated 5 out of 5 stars

Super dry makes shopping great

Quality products on a par if not better than designerware at reasonable prices.
The staff were really friendly and so helpful.
Super dry makes shopping great

Date of experience: 22 April 2024