4.3
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With no beige worker jackets in stock, or in the UK on the system, the sales assistant phoned internal customer service. I received a text within an hour. One had been located in Bristol. I collected it the next day. Superb jacket. Even better service. Very very pleased with Superdry. My first port of call from here on in.
The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.
I didn’t ask her name but the lady in the Ashford branch was very helpful as i did not know that i could get items delivered to the store or to my home address and that is very convenient. i genuinely like a lot of the Superdry designs so win win.
Items packed well and in great condition, great price too. Quality far superior to other brands of similar price group and higher. Delivered quicker than ETA and was free. Nothing to complain about. Will shop again
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
United Kingdom
4.3
301K reviews
Replied to 45% of negative reviews
Typically replies within 1 week
I still haven’t received my purchase, Evri still have it in their warehouse, I was offered a refund so I took it, as it was a 21st birthday present.
Date of experience: 06 June 2025
Good quality as always from superdry. 😊
Date of experience: 03 June 2025
Easy to order online with plenty of choice. The hoodie I ordered is perfect really well made excellent quality and a lovely colour. Delivery was quick excellent service thank you
Date of experience: 06 June 2025
I didn’t ask her name but the lady in the Ashford branch was very helpful as i did not know that i could get items delivered to the store or to my home address and that is very convenient. i genuinely like a lot of the Superdry designs so win win.
Date of experience: 03 June 2025
Extremely slow delivery. Parcel hasn't even arrived after 3 weeks
Date of experience: 06 June 2025
Superdry has up its game after a few years of bumping along the bottom it feels like its now back in the game well done.
Date of experience: 13 June 2025
Stretched when washed so 1 use and now to big.£30 shirt not to imresssed
Date of experience: 13 June 2025
Really bad, I have a part of the order that I want to return, did my online returns and went to Westfield Store to drop off as was shown on your returns portal but there isn't a store in Westfield Shepards Bush anymore, systems are not updated. Tried regenerating a postal return instead the system wouldn't let me do it? wanted to speak to someone no contact number, Live chats are relatively limited and bad.
Date of experience: 04 June 2025
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