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Review Summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish designs of the products, particularly highlighting the comfort and variety of colors available in the t-shirts. Consumers appreciate the friendly and helpful staff in physical stores, noting their willingness to assist and provide excellent service. People also value the brand's commitment to using light, breathable fabrics, making their clothing ideal for summer wear. However, some reviewers have reported mixed experiences with the delivery service, citing delays and issues with tracking. A few customers have also encountered inconsistencies in sizing and difficulties with the online return process, including slow refund processing times. Despite these issues, many customers have found the return process easy when done in store.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

With no beige worker jackets in stock, or in the UK on the system, the sales assistant phoned internal customer service. I received a text within an hour. One had been located in Bristol. I collected it the next day. Superb jacket. Even better service. Very very pleased with Superdry. My first port of call from here on in.

Rated 5 out of 5 stars

The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.

Rated 5 out of 5 stars

I didn’t ask her name but the lady in the Ashford branch was very helpful as i did not know that i could get items delivered to the store or to my home address and that is very convenient. i genuinely like a lot of the Superdry designs so win win.

Rated 5 out of 5 stars

Items packed well and in great condition, great price too. Quality far superior to other brands of similar price group and higher. Delivered quicker than ETA and was free. Nothing to complain about. Will shop again


Company details

  1. #418 of 637 best companies in Clothing Shop
  2. #182 of 248 best companies in Men's clothes shop
  3. #28 of 37 best companies in Outerwear Shop
  4. #41 of 74 best companies in Streetwear store
  5. #179 of 283 best companies in Ladies' clothes shop

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

301K reviews

5-star
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Replied to 45% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Easy to order online with plenty of…

Easy to order online with plenty of choice. The hoodie I ordered is perfect really well made excellent quality and a lovely colour. Delivery was quick excellent service thank you

Date of experience: 06 June 2025

Rated 5 out of 5 stars
Verified

Great customer service

I didn’t ask her name but the lady in the Ashford branch was very helpful as i did not know that i could get items delivered to the store or to my home address and that is very convenient. i genuinely like a lot of the Superdry designs so win win.

Date of experience: 03 June 2025

Rated 1 out of 5 stars
Verified

Really bad

Really bad, I have a part of the order that I want to return, did my online returns and went to Westfield Store to drop off as was shown on your returns portal but there isn't a store in Westfield Shepards Bush anymore, systems are not updated. Tried regenerating a postal return instead the system wouldn't let me do it? wanted to speak to someone no contact number, Live chats are relatively limited and bad.

Date of experience: 04 June 2025

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