4.3
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The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.
With no beige worker jackets in stock, or in the UK on the system, the sales assistant phoned internal customer service. I received a text within an hour. One had been located in Bristol. I collected it the next day. Superb jacket. Even better service. Very very pleased with Superdry. My first port of call from here on in.
Items packed well and in great condition, great price too. Quality far superior to other brands of similar price group and higher. Delivered quicker than ETA and was free. Nothing to complain about. Will shop again
Love love love Superdry especially the outlet at Portsmouth,love a bargain and I always find what I love there,the staff are great super helpful and friendly and are always happy to help, Superdry seem to have a bigger range of sizes now than they used to which is great as their sizes came up
really small .
You can always rely on great quality and style from Superdry ,clothing that's right on trend and comfortable to wear,what's not to love .
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
United Kingdom
4.3
301K reviews
Replied to 45% of negative reviews
Typically replies within 1 week
Good service in store I asked one of the sales assistant s to lo cate a hoodie but didn’t they didn’t have my size so they ordered one for me there & then which impressed me how quickly it had arrived & pleased with my purchase
Date of experience: 04 June 2025
What a great HUGE store. Couldn’t stop buying .. nothing in comparison with the pathetic little stores in Belgium!
Date of experience: 12 June 2025
Lady that served me was lovely, shop was tidy, music wasn’t blaring out too loud so I found it easier to concentrate. Never shopped here before as always thought it was too young and too noisy but today changed my mind! Thank you!
Date of experience: 12 June 2025
Great quality hoodie. - perfect for my travels. Soft, warm and comfortable
Date of experience: 07 June 2025
Excellent service from the beginning to the end of my transaction
Date of experience: 04 June 2025
Great selection summer and winter. Great customer service.
Date of experience: 12 June 2025
I was disappointed they didn’t honour my return
Date of experience: 15 June 2025
Went into store in Mansfield Designer Outlet to buy polo shirts. Staff excellent - only thing preventing giving 5 stars was lack of choice in size 2XL - (44-46* chest)
Date of experience: 14 June 2025
The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.
Date of experience: 01 June 2025
SUPERDRY_40634915
I ordered the XXL and XXXL zip rugby shirts a week or so ago. When they arrive, as per usual, the sizing was all over the place, this time it was super small, even the XXXL was too small, not sure why Superdry insist on regularly under sizing their garments by 2 sizes. Nearly every other brand I'm a XL or XXL at worst.
However, what has happened now is even more annoying, I sent both items back in the same package they came in. The system generated two different labels, I thought it seemed a bit weird as the coding and documentation was exactly the same, albeit separate sheets for the different sizes. So I printed everything off but attached one of the Royal Mail sheets (as I put them back in the one parcel I was sent) and stuck to the original packaging. I then placed all the other documentation inside. I can't see how this has happened because everything was inside the packaging and anyone who opened it would have seen both items were being returned and that the paper work and bar codes were inside, but you've only refunded me one. The other I assume you've now pocketed and I have to pay towards not having the item. How can you run a company with a returns policy this shoddy? I can't imagine I'll get refunded but I'm hoping someone there sees this as effectively Superdry have stolen my money.
Date of experience: 15 June 2025
From ordering to delivery all very positive & quickly will definitely order again from them.
Date of experience: 01 June 2025
Very helpful in the Plymouth store where I ordered my top. Nothing was too much trouble
Date of experience: 03 June 2025
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