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Review Summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish designs of the products, particularly highlighting the comfort and variety of colors available in the t-shirts. Consumers appreciate the friendly and helpful staff in physical stores, noting their willingness to assist and provide excellent service. People also value the brand's commitment to using light, breathable fabrics, making their clothing ideal for summer wear. However, some reviewers have reported mixed experiences with the delivery service, citing delays and issues with tracking. A few customers have also encountered inconsistencies in sizing and difficulties with the online return process, including slow refund processing times. Despite these issues, many customers have found the return process easy when done in store.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.

Rated 5 out of 5 stars

With no beige worker jackets in stock, or in the UK on the system, the sales assistant phoned internal customer service. I received a text within an hour. One had been located in Bristol. I collected it the next day. Superb jacket. Even better service. Very very pleased with Superdry. My first port of call from here on in.

Rated 5 out of 5 stars

Items packed well and in great condition, great price too. Quality far superior to other brands of similar price group and higher. Delivered quicker than ETA and was free. Nothing to complain about. Will shop again

Rated 5 out of 5 stars

Love love love Superdry especially the outlet at Portsmouth,love a bargain and I always find what I love there,the staff are great super helpful and friendly and are always happy to help, Superdry seem to have a bigger range of sizes now than they used to which is great as their sizes came up
really small .
You can always rely on great quality and style from Superdry ,clothing that's right on trend and comfortable to wear,what's not to love .


Company details

  1. #416 of 636 best companies in Clothing Shop
  2. #182 of 248 best companies in Men's clothes shop
  3. #28 of 37 best companies in Outerwear Shop
  4. #41 of 74 best companies in Streetwear store
  5. #178 of 283 best companies in Ladies' clothes shop

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

301K reviews

5-star
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1-star

Replied to 45% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Good service in store I asked one of…

Good service in store I asked one of the sales assistant s to lo cate a hoodie but didn’t they didn’t have my size so they ordered one for me there & then which impressed me how quickly it had arrived & pleased with my purchase

Date of experience: 04 June 2025

Rated 5 out of 5 stars
Verified

Huge store!

What a great HUGE store. Couldn’t stop buying .. nothing in comparison with the pathetic little stores in Belgium!

Date of experience: 12 June 2025

Rated 5 out of 5 stars
Verified

Good merchandise, lovely staff

Lady that served me was lovely, shop was tidy, music wasn’t blaring out too loud so I found it easier to concentrate. Never shopped here before as always thought it was too young and too noisy but today changed my mind! Thank you!

Date of experience: 12 June 2025

Rated 5 out of 5 stars
Verified

Great in-store collection service.

The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.

Date of experience: 01 June 2025

Rated 1 out of 5 stars

SUPERDRY_40634915 - woeful

SUPERDRY_40634915

I ordered the XXL and XXXL zip rugby shirts a week or so ago. When they arrive, as per usual, the sizing was all over the place, this time it was super small, even the XXXL was too small, not sure why Superdry insist on regularly under sizing their garments by 2 sizes. Nearly every other brand I'm a XL or XXL at worst.

However, what has happened now is even more annoying, I sent both items back in the same package they came in. The system generated two different labels, I thought it seemed a bit weird as the coding and documentation was exactly the same, albeit separate sheets for the different sizes. So I printed everything off but attached one of the Royal Mail sheets (as I put them back in the one parcel I was sent) and stuck to the original packaging. I then placed all the other documentation inside. I can't see how this has happened because everything was inside the packaging and anyone who opened it would have seen both items were being returned and that the paper work and bar codes were inside, but you've only refunded me one. The other I assume you've now pocketed and I have to pay towards not having the item. How can you run a company with a returns policy this shoddy? I can't imagine I'll get refunded but I'm hoping someone there sees this as effectively Superdry have stolen my money.

Date of experience: 15 June 2025

Rated 5 out of 5 stars
Verified

Thanks

Thanks great delivery speed and communication, love the top

Date of experience: 01 June 2025

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